Norm Reeves Genesis of Irving - Service Center

Fast service , I really appreciate it thank you very much.. I am looking forward to for next service much.. I am looking forward to for next service More

Anxious to help and please. We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 p We were approached 3 times after we drove into the bay. (w/o an appointment) we mentioned Steve Lake, they let him know we were there and another 2 polite men checked to make sure we had been helped. Steve escorted us to the waiting area, made us comfortable and tended to our fob order and programing in a timely fashion and we were on our way home. 5 More

UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN THE SERVICE CENTER THE SERVICE CENTER More

Car warranty not don’t properly and had to take it back for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed for fixing. Long wait to get checked and loaner car provided. Very courteous staff although seems short staffed More

They took my car for servicing and said oil change is not needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I f needed, they didn't even reset the servicing reminder on the car. My car still says service due -5 days and they didn't even wash the vehicle and I forgot a key fob in the loaner car and they don't even pick the calls More

I had my car serviced. I didn't have to wait, and Stephen had my car detailed without me asking. I didn't have to wait, and Stephen had my car detailed without me asking. More

Great customer service and very attentive to the customer needs.. Great access to the company. customer needs.. Great access to the company. More

No problem with this service But I was set up for a loner They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them they did it anyway did not put them back on right and I had to go pay to get a rebalance and set right again and actually left the lug nuts loose on one of the wheels we had to turn around and come back More

Was told it would take 60 minutes to do the 8k service and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off and was closer to three hours. Also when I booked the appointment no one mentioned valet service for drop off More

Great service department. I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood I always enjoy my stay while waiting for my service to be completed. Nathan Smallwood More