Norm Reeves Genesis of Irving

Great service, informative, helpful and quick. Kevin did an awesome job. Highly recommend and will continue to use Norm Genesis and request his assistance. Kevin did an awesome job. Highly recommend and will continue to use Norm Genesis and request his assistance. More

As a Genesis owner I like the benefit of the concierge service. Nolan is a great representative for them. service. Nolan is a great representative for them. More

Great service and quality management. Finance was a breeze with excellent communication and no surprises. Finance was a breeze with excellent communication and no surprises. More

Finance department took far too long to sit down with me. I finalized a deal on the sales price around 12:00 noon, and did not get access to visit with finance until almost 4:30 PM in the afternoon. In a I finalized a deal on the sales price around 12:00 noon, and did not get access to visit with finance until almost 4:30 PM in the afternoon. In addition, i accidently left several items in the trade in vehicle and called multiple times but no one ever returned my call. The only bright spot was my salesperson who was friendly and engaged in striking the deal. More

Worst customer service ever, I never received a call back regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to th regarding the car I just bought that needed service. I feel the service that was performed was overpriced, the bill was not itemized. Paperwork to the car was lost for 2 months something I never knew, I asked for documents to be sent to a certain tag agency in Oklahoma, and they sent it to the tag agency they wanted to send it to. I never received the tag. Business seems totally unorganized. More

I have bought multiple cars from this dealership. Sales and service have always been exceptional Sales and service have always been exceptional More

We had excellent service. And the buying process was easy and smooth. Plus, it seemed really fast. And the buying process was easy and smooth. Plus, it seemed really fast. More

The phone experience to schedule was terrible. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. Agent said concierge service wasn’t available. This was a falsehood. The service advisor at the dealership was great. Knowledgeable and most helpful. More

Steve did an awesome job providing me service! ! Norm Reeves is really stepping up their game in the service department!! ! Norm Reeves is really stepping up their game in the service department!! More

purchased a 2022 Genesis from Norm Reeves Genesis in Irving on December 19, 2024. The sales process was not good. I felt so pressured to buy an extended warranty that I threatened to leave in order for Irving on December 19, 2024. The sales process was not good. I felt so pressured to buy an extended warranty that I threatened to leave in order for them to take the no thank you I had said 30 minutes earlier. Now for the service after the sale. The day after the sale the service due light came on. December 20th I had to drive 30 miles for them to look at the car and determine why the light would come on the day after the purchase. I was later told that I had to make my 1st payment to the dealer instead of paying to the company that financed the car. Turns out that they did not submit the paperwork in a timely manner after the sale. They made my first payment to the financial agency because of their error. This reason was not told to me until the day before my payment was due. The temporary tag that I was given has now expired. It's been over 60 days since the purchase and they still don't have my plates. I keep getting excuses on why my temporary tag expired before the plates arrived. I have been given two different dates on when the plates will be available but both days have now passed. I don't have the option to park the car, wait and not go to work. I have to drive with an expired tag and hope that a police does not pull up behind me. This was not the first car that I have ever purchased, but it's by far the worst process I have ever experienced. I will never buy another car from Norm Reeves again. I hope that someone reads this and finds a different dealership for their next purchase, if not just be ready for problems, excuses and non-professionalism. More