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Norm Reeves Ford Superstore

Cerritos, CA

4.6
2,282 Reviews

18900 Studebaker Rd

Cerritos, CA

90703

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2,282 Reviews of Norm Reeves Ford Superstore

February 06, 2024

Great experience for purchases of a new Lincoln Aviator and will return. there was no unnecessary back and forth haggling. More

by pjccequals
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar, Kaiia
Feb 09, 2024 -

Norm Reeves Ford Superstore responded

Thank you for choosing our dealership for your new Lincoln Aviator! We're thrilled you had a great experience without any haggling. We look forward to serving you again in the future!

February 02, 2024

This dealership was recommended by a family member. They worked with for over a year to get my Transit T350 U5X van with the exact options I ordered, despite delays from Ford which were out of the deal More

by codermotor
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kia (Finance), George Contakos, Enrique Covarrubias
Feb 02, 2024 -

Norm Reeves Ford Superstore responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that George and Enrique provided excellent communication throughout the ordering process. We appreciate your understanding of the delays from Ford, and we're delighted to have earned your recommendation. If there's anything else we can assist you with, please don't hesitate to reach out.

January 31, 2024

Great customer care and attention to detail. Rafael Gonzales was extremely helpful with getting repairs done and getting me a ride home. Future repairs were scheduled also. Appreciate the great More

by Dthrash66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
Feb 01, 2024 -

Norm Reeves Ford Superstore responded

Great customer care and attention to detail. Rafael Gonzales was extremely helpful with getting repairs done and getting me a ride home. Future repairs were scheduled also. Appreciate the great service!

January 26, 2024

Outstanding Bronco buying experience with Samir in sales and Kia from the Finance team at Norm Reeves Ford. Simple, straightforward, and timely. I am very happy with both the Bronco and the experience. I More

by 1KMP
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Samir in sales (5 star) and Kia in Finance (5 state).
Jan 27, 2024 -

Norm Reeves Ford Superstore responded

Thank you so much for sharing your positive experience with Samir and Kia at Norm Reeves Ford! We're thrilled to hear that your Bronco buying process was straightforward and timely. We look forward to welcoming you back for your future Ford needs.

January 11, 2024

Dropped it off with my concerns, met up with Alejandra for more discussion, had daily communication, picked up car ✅ More

by Joe Rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandra Gonzales
Jan 11, 2024 -

Norm Reeves Ford Superstore responded

We're happy that you were able to discuss your car's issues with Alejandra and received all the information that you needed. Thank you, Joe, for the positive feedback, and we look forward to helping you again.

January 10, 2024

Crystal Riviera was great! She was honest and responsive always felt she communicated answers to my questions. Dropped my car off knowing it was in good hands. More

by Emoreno534@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Rivera
Jan 10, 2024 -

Norm Reeves Ford Superstore responded

We're so pleased to hear that you had a great experience with Crystal, Emoreno534@gmail.com! Thanks for bringing your Ford in for service, and we hope to see you in the future for sales or service.

January 10, 2024

Ordered a Ford Maverick Tremor from Norm Reeves Ford and couldn't have had a better experience. Monica Perez and Kevin Limon were great! They were very helpful throughout the entire process and always retur More

by Jose_m_oviedo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monica Perez, Kevin Limon
Jan 10, 2024 -

Norm Reeves Ford Superstore responded

Thank you so much for choosing Norm Reeves Ford! We're thrilled to hear that Monica Perez and Kevin Limon provided an exceptional experience for your Ford Maverick Tremor purchase. We appreciate your kind words and look forward to serving you again in the future.

January 08, 2024

I am very satisfied with the entire purchasing process of my Bronco Sport. Aaron Carlson was transparent and honest with the price and took care of every transaction detail, providing 5-star service. More

by Aradenia Aguilar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Carlson
Jan 09, 2024 -

Norm Reeves Ford Superstore responded

Thank you for taking the time to share your positive experience! We're thrilled to hear that Aaron provided you with transparent and honest service. Enjoy your new Bronco Sport, and if you have any future automotive needs, we're here for you!

January 05, 2024

Antonio Ybarra has taken excellent care of my vehicle that was in for a warranty transmission repair. It is my first time bringing my truck in for service at this Ford dealership and now I feel confident More

by 302diego
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Ybarra
Jan 09, 2024 -

Norm Reeves Ford Superstore responded

Thank you for choosing our Ford dealership for your warranty transmission repair. We're delighted to hear about your positive experience, and we look forward to providing top-notch service for your truck in the future.

December 27, 2023

Aaron ran my credit even after he told me he wouldn’t. The lie honestly hurts more than the inquiry More

by Cyboy600
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Aaron
Dec 29, 2023 -

Norm Reeves Ford Superstore responded

Cyrus, we apologize for any misunderstanding you experienced when you elected to apply for credit online and would appreciate the opportunity to discuss this with you if you are willing. Please reach out to Mark Ridener, our General Sales Manager, at 562-405-3570 when it is convenient for you.

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