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Norm Reeves Ford Superstore

Cerritos, CA

4.6
2,282 Reviews
Call Dealership (562) 846-1991
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18900 Studebaker Rd

Cerritos, CA

90703

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2,282 Reviews of Norm Reeves Ford Superstore

August 08, 2024

They made it fast and easy. Salesman, Robert, knew what I wanted and made it happen. More

by Gutierrez2827
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert
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Aug 09, 2024 -

Norm Reeves Ford Superstore responded

Thank you for sharing your review with us! We're happy to hear that Robert made sure you had a great experience with us. If there is anything else you need help with, let us know!

July 31, 2024

Excellent service customer services , my car was delivered as stated, we strongly recommend ford reeves cerriros and their mechanics More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rafael Gonzales
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Jul 31, 2024 -

Norm Reeves Ford Superstore responded

Thank you for your excellent review! We're glad to hear our team provided 5-star service for you. Let us know if you need anything else!

July 11, 2024

I was unable to finish. Eduardo has taken care of my fords for years so the fact that he is there gave me the confidence to bring my car in. As you can see I spent a lot of More

by nancyihickman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Milan
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Jul 11, 2024 -

Norm Reeves Ford Superstore responded

We appreciate the positive feedback, Nancy! We also appreciate your loyalty for our dealership and Eduardo. When you return for a future service visit for your Ford, we will make our best efforts to provide you with a five-star experience. Thank you!

July 11, 2024

Excellent service, had all my issues addressed promptly without further questions asked. Highly recommended and will visit again in the future for any further issues More

by philliple96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Millan
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Jul 11, 2024 -

Norm Reeves Ford Superstore responded

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our service department. Your satisfaction is our top priority, and it's wonderful to know that we were able to address all your issues promptly and to your satisfaction. We greatly appreciate your recommendation and look forward to assisting you with any future issues. Thanks again for choosing our service department.

July 10, 2024

Excellent and fast service , Service advisor was easy to work with and very helpful . Would definitely recommend More

by Juan CarlosRojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Jul 10, 2024 -

Norm Reeves Ford Superstore responded

Juan, Thank you so much for your kind words. We are thrilled to hear about your positive experience with our service department and our service advisor. Your recommendation means a lot to us. We strive to provide excellent and fast service to each and every customer. We look forward to serving you again in the future! Best Regards, Marisol Rivera Customer Relations Manager

July 05, 2024

Welcomed and my truck was out I front prepped gas and ready to go. Finance took the longest because I purchased the extended coverage from Ford. Other than that it was easy. It was a newer, clean, comfor More

by Jema
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Pulido, Armando Alcaraz, Artie Amaya
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Jul 05, 2024 -

Norm Reeves Ford Superstore responded

We're so happy to hear that your Ford was well taken care of, Jema, and that you enjoyed your visit to our dealership! Thank you so much for your kind review.

Jul 06, 2024 -

Jema responded

Dear Dealership, I noticed I didn’t have any bed protection today when I used my truck. Are you able to give me a hellacious deal on the bed liner? As a satisfied, happy, committed Ford customer? Recommending for life customer Jema

June 30, 2024

I like the service very well very profesional I recommend to more people I li More

by Homarbeltran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Juan Prado, Tony Ybarra, Sean Osborne, Rachelle Papadatos, Jose Torres, Daniel Sanchez, Juan Soto, Ray Quintero, Robyn Devis
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Jul 01, 2024 -

Norm Reeves Ford Superstore responded

Thank you for rating your experience at our dealership five stars! We're happy we met your expectations.

June 30, 2024

Great people be coming to this dealership for years never had a bad experience always very help full Rudy Wilson excellent customer service More

by Francisco camberos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rudy Wilson
Print
Jul 01, 2024 -

Norm Reeves Ford Superstore responded

We appreciate the 5 stars, Francisco! Let us know if there's anything else we can do for you.

June 25, 2024

Excellent customer service. Fast maintenance service, reliable worth of trust and knowledgeable and reliable friendly advisor's. Great dealership! More

by reyescervanamando ARC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Juarez
Print
Jun 25, 2024 -

Norm Reeves Ford Superstore responded

Thank you for your kind words! We're thrilled to hear you had a great experience and appreciate your trust in us.

June 21, 2024

Juan Ortega was very knowledgeable about the Bronco and its features. He was a good listener and was very receptive to our needs. Overall, it was a good experience. More

by Estevan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed Inclan
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Jun 21, 2024 -

Norm Reeves Ford Superstore responded

Thank you for your kind words! We're delighted to hear that Juan provided you with a great experience and met your needs. Enjoy your new Bronco!

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