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855 Reviews of Nissan of the Bronx - Service Center
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Verified Customer
April 02, 2023
The worse experience I ever had at this Nissan dealership. The person who took care of my oil change was unfriendly and seems unmotivated to work. I waited 2 hours for a oil change I had an appoin dealership. The person who took care of my oil change was unfriendly and seems unmotivated to work. I waited 2 hours for a oil change I had an appointment for, then I had to go to the garbage area to ask what’s the hold up just to find out my oil charge has been done for some time and my paperwork is just sitting on a desk while the workers joke around about nothing. Then I am told one price, then get charged something different. When I ask the cashier why the price is different, she pointed at a policy for me to read. I asked her why wouldn’t she tell me there is a surcharge for using your debit card, I could of paid cash but I was unaware of my options until my card was charged a different price from what I was told. Her attitude is the reason I will never return to this Nissan dealership and I will advertise to my friends and family this is not the place to go to get customer service. The guys in the garage is one thing, I can understand to a level but the misinformation about my money is unacceptable because she treated me like I was wrong for noticing and questioning the price difference. More
by Omari
Employees Worked With
April 01, 2023
Entire experience was positive, informative and quick. Issues I had were Part not in stock and not getting a loaner/rental and having to drive my car with the issue I brought it in for. Issues I had were Part not in stock and not getting a loaner/rental and having to drive my car with the issue I brought it in for. More
by ERICJOHN72
Employees Worked With
Adilka Vasquez
April 11, 2021
Ive been going to Teddy Nissan for over 3yrs. These past few visits have gotten worst due to poor management in the service dept. My last visit they warrantied one bulb and charged 60 for the other. After c few visits have gotten worst due to poor management in the service dept. My last visit they warrantied one bulb and charged 60 for the other. After complaining to the GM- the price was reduced drastically as the bulb itself was 5.00 Giving them the benefit of the doubt i returned today for an appt for a diagnostic on a noisy suspension I waited over 4hrs for my car to be dispatched to a tech, after that the verdict of my car having a clicking sound was due to swollen lug nuts. The service advisor Gordon never conveyed to me the repairs needed Instead he authorized the tech to change all 20 lug nuts without my consent. When i go to pick up my car i was charged over 268.00 The service reps and dispatcher mario made comments that i was the "crazy guy that always complains/ i didnt have that kind of money to pay"What type of buisness is this?.... very shady tactics and unprofessional attitudes I can tell this buisness has went in the wrong direction when shady tactics has to be used in order to produce the store more revenue. Im sure this place is losing customers daily. Bad buisness More
by Anthony quinones
Employees Worked With
Gordon and especially Mario , Jamie Risso
March 20, 2021
If i could give 1 star i would! Ive been a customer of Teddys for years- i dont know what had happen to this place in the last few months but management is BS. They are now overcharging for lightbulbs wh Teddys for years- i dont know what had happen to this place in the last few months but management is BS. They are now overcharging for lightbulbs while giving me one under warranty- and charging me for the other at an inflated price. Wait time has been disgusting; just to get inside is a problem. Advisors have no knowledge on cars nor does this so called dispatcher. This place has started to park cars on the sidewalk blocking pedestrian pathways. I seen a women with a babystroller and toddler- walk in the street because there was literally no room for them to pass; this place has gone down the drain. Idk if its money and greed, but this needs to change! Filthy and disgusting staff. More
by Disturbed
Employees Worked With
Keith Management
January 14, 2021
I think for all you customers needing service at Teddy BEWARE. The staff workers who take your car in overnight. Your car will end up on random streets and not in the best care when it comes to having you BEWARE. The staff workers who take your car in overnight. Your car will end up on random streets and not in the best care when it comes to having your car serviced and in Teddy hands. Your car will end up out on a street abandoned like a divorced broke husband or a dirty wet homeless dog.customers who are waiting at home patiently for their car in repairs think their car is taken good care of unless they find a ticket in the mail to know what goes on when a customer leaves the car in Teddy hands. thank God my warranty was only covering 50 percent because I would have come out 5k out of pocket to find my car in a xxxx street. If it weren't for paperwork of picking up the car and paying the 200 dollar diagnostic fee for when the car was released to me and receiving a ticket that dated from the time Teddy had possession of my car .. Thank you Teddy, I would have not known you caused me a parking ticket. I definitely would not waste not one penny. You guys are Horrible and I expect an apology or someone will be contacting you guys and I want my 200 dollars diagnostic fee back. No customer deserves to get a parking ticket when your car is in service! More
by Boss
Employees Worked With
Jamie Risso, Steve Cohen
August 28, 2020
Teddy Nissan went above and beyond Juan Garcia and Pete pereira man I love this place I went to other dealers and was extremely disappointed everyone turned me down when the Lord send me to Teddy Nissan an pereira man I love this place I went to other dealers and was extremely disappointed everyone turned me down when the Lord send me to Teddy Nissan and I met Juan Garcia and Pete Pereira it’s like God spoke to them about what I wanted and just like that I was in a brand New 2020 car and I am Beyond satisfied More
by Cristina101s
July 22, 2020
Lack of Accommodations and bad service I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. O I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. On 7/3/20, I brought my car in with a complaint in regards to the air conditioner blowing hot air. I was told that it just needed a reuptake which was done and paid for. The next day the same issue happened. I returned yesterday evening 7/21/20 and was told I would have to wait 4 hours, the facility closes at 7pm, the person who initially gets all of the car stats and takes pictures of the vehicle was very sarcastic. I brushed it off because I felt maybe he had a long day and it was hot out. I spoke with one of the service sales gentleman who was very nice and professional. He informed me that I would have to leave the car with them. He also stated I should have been told to return the car to make sure that needing freon and a reuptake was the issue and not a leak. I wasn't going to leave my car there due to the fact that my car was rummaged through and change (quarters) as well as 2 small bottles of sanitizer was taken from my car on 7/3/20. My car was also left very messy with pennies thrown all over the floor; what was taken was small but it's the fact that items were missing from my car period and the condition it was left in was upsetting. So I took my car home and returned today 7/22/20. I was told I would have to leave the car and wait and that was fine. I was ok with leaving my vehicle but when I asked how long no one was able to give me an estimated timeframe. I only have one day off and I do not expect to spend my entire day waiting for a car plus I have other errands that I need to run as well and to do so I needed my car. When I spoke with the manager I was not very happy with his demeanor and attitude towards me. I feel it could have been stated in a different way. One, body language plays a roll; sitting back in a chair gives off a I don't care attitude. Second explaining to me a process that is used in the facility does't make sense today. That process should have been explained to me when I first addressed this AC issue on July 3rd; I could have then figured out if I wanted to have the retake done there and wait or take my business elsewhere. When I explain that I need my car and can't wait all day a manager's response should be "well then rent a car". So now not only am I not going to have a car, but now you want me to waste money and get a rental through the dealership and still pay for whatever issues are wrong with my car. That statement infuriated me and in 6 yrs since I've been coming to this dealership I have never been so disrespected. Tone and body language speak for itself. Everything could have been said in a different manner. An apology should have been the start to the whole conversation with management because I came for a service 2 weeks ago and that service wasn't completed. What I paid for wasn't what is wrong with my AC. I will address this matter further beyond this dealership because I know this message will not reach the proper people nor will it actually change anything. I know I'm just a number and my business with this dealership doesn't mean anything. But I hope in the future your staff treats people different and learns how to actually deliver proper customer service. I should not have to return multiple times for the same issue and if so better accommodations should be given. More
by sdani2641
Employees Worked With
NA
