Nissan of the Bronx

I would like to express my mixed feelings regarding my recent experience at the dealership. Greg, the service manager, demonstrated professionalism and understanding throughout the process. He graciously recent experience at the dealership. Greg, the service manager, demonstrated professionalism and understanding throughout the process. He graciously allowed me a few extra days to arrange for a tow truck to retrieve my vehicle from the shop. Additionally, the receptionist was consistently kind and cooperative, assisting me as much as possible. However, I encountered issues with the mechanics during both of my visits to drop off my car. Their attitudes were unprofessional, and the overall handling of my vehicle raised concerns. My car was in the shop for three weeks during the first visit, during which time it was reported that the transmission had been replaced, with the costs covered by Nissan Corporate due to ongoing issues with the vehicle since its purchase less than two years ago. Regrettably, just two weeks after I received my car back, it needed to be towed back to the dealership. I was informed that there were eight critical items requiring repair, amounting to over $4,000 (this is on top of the original $9,000 bill they allegedly billed for the “new transmission”). When I inquired as to why these issues were not identified during the previous visit, which had been less than a month prior, I was told that they were not detectable through diagnostic tests until they manifested as failures. While I am not a mechanic, I have friends in the field who believe that many of these issues should have been apparent during a diagnostic evaluation. Overall, I am left with the impression that the dealership may not have fulfilled the services for which they were compensated by Nissan Corporate. This raises concerns of either negligence or potential malfeasance. Ultimately, mechanics outside of the dealership were able to repair my car for just under $1,000, and they agreed that the quality of work performed at the dealership was questionable. Furthermore, I would like to note that the new transmission has not been reflected in the Carfax report. More

Was able to get my first car, Sergio and Alberto were amazing. Will definitely recommend. amazing. Will definitely recommend. More

I would like to thank Nissan for fixing My car. They did a very good job. They did a very good job. More

Leslie, she took care of my car really good. She is the best I recommend to go see her. She took care of everything what I needed. She is the best I recommend to go see her. She took care of everything what I needed. More

Michael was nice and helpful with my car’s maintenance. Saved some bucks on my service. The cashier was friendly! Saved some bucks on my service. The cashier was friendly! More

Bringing my car to Nissan with a good experience for me from day one I knew what they were doing. I knew what to expect the person they assigned to me with Mr. Craig, and he kept me inform constantly and i from day one I knew what they were doing. I knew what to expect the person they assigned to me with Mr. Craig, and he kept me inform constantly and i’m very pleased with the service that I got from the Nissan More

Service was quick and effortless, no upsells. Staff was friendly and helpful. They could have had some snacks available Staff was friendly and helpful. They could have had some snacks available More

Nissan of the bronx were able to fix my car after it broke down, replacing the engine. All under warranty. The new engine sound will take some getting used to. The rental services were very accommodatin broke down, replacing the engine. All under warranty. The new engine sound will take some getting used to. The rental services were very accommodating, Mike if I'm remembering his name should be in charge of at least that entire section or manager of services/parts with how much everyone differed to him while I was there. More

Customer service is exceptional. Work Performance excellence. Great service .very professional staff. Ms Sedona is very professional and knows how to show good customer service Work Performance excellence. Great service .very professional staff. Ms Sedona is very professional and knows how to show good customer service More

Nissan service was great. Have no complaints. I’ll give them five thumbs up. Nissan is awesome. Have no complaints. I’ll give them five thumbs up. Nissan is awesome. More