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Nissan of the Bronx

Bronx, NY

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Employees
Reviews
Vehicles
4.5
2,142 Reviews
Welcome to Nissan of the Bronx! Nissan of the Bronx in NY treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Our experienced sales staff is eager to share its knowledge and enthusiasm with you. We encourage you to browse our online inventory, schedule a test drive and investigate financing options. You can also request more information about a vehicle using our online form or by calling 877-892-2891.
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3660 Boston Rd

Bronx, NY

10469

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Showing 2,142 reviews

December 05, 2009

Went to Teddy Nissan for a used Nissan Sentra which I saw online. Expressed intrest online and recieved a phone call from a representitive who made an appointment for me to test drive. She was very nice and More

by homerprice2
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
3
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Jan 05, 2010 -

Nissan of the Bronx responded

Good afternoon, My name is Stan Sher and I am the customer service manager at Teddy Nissan. I see here that you are very unsatisfied with our dealership. I would like to speak with you personally and see what we can do to make your experience better. We strive to have a great reputation. In order for us to do that we need to make sure that you are taken care of. Please give me a call directly at ()718)515-1377. I want to work things out for you. Thank you. Stan Sher Customer Service Manager 718 515 1377

Jan 05, 2010 -

homerprice2 responded

Stan, Thanks for your response. Unfortunately, we have already purchased a vehicle (Toyota Carrola at Toyota in Mamaroneck NY great deal) so we "can't be taken care of". I would suggest to you that you speak to those whom I have mentioned in the previous missive so that Teddy Nissan doesn't continue to lose customers as thet did with us. We would have made a deal that night if the right car at right price was available, but that wasn't the case. Your salespeople need to be more customer service friendly. I would be curious to find out, after you have/had spoken to them, why they never got back to us? Usually, you have to beat salesman back with a stick from hounding you too much, but this wasn't the case here.

Jan 06, 2010 -

Nissan of the Bronx responded

I totally understand. I hope that you are enjoying your vehicle. The reason why Fabian did not respond to you is because he left our dealership. We do not want our customers experiencing what you have experienced. This is why I am responding back to you because I am looking to see if we can do business in the future with you. My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. If at all possible I hope that my contacting you will enable you to change that review and think better of us. Also, if you need a contact here at the dealership please consider me the "go to" person. Thank you again. Stan Sher Customer Service Manager 718 515 1377

Jan 12, 2010 -

Nissan of the Bronx responded

Hello, This is Stan Sher, Ecommerce Director at Teddy Nissan. On behalf of Teddy Nissan I would like to apologize for your nad experience here. Your bad experience at our dealership is certainly something that we do not experience often. It certainly helps us improve in many ways. I also understand that you have purchased a vehicle elsewhere. I certainly want you to know that we appreciate you as customer and we would like the opportunity to work with you again in the future. Please consider me the "go to" person next time and let me help you have a better experience at Teddy Nissan. Thanks again. Stan Sher Ecommerce Director Teddy Nissan 718 515 1377

November 08, 2009

This dealer was very honest with me. I felt very comfortable from day one with this dealership as opposed to the 5 other dealerships I visited. At first, they were very hard to bargain with and the More

by snzaman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl and Steve Risso, Steve Risso
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