Nissan of the Bronx

We love Pedro & David G. These guys are amazing!!! We needed to go from a lease to a purchase and they made the process painless! Above and beyond is what this dynamic duo These guys are amazing!!! We needed to go from a lease to a purchase and they made the process painless! Above and beyond is what this dynamic duo did for us!!! Thanks Dave & Pedro!!! You guys are awesome!!! Rome More

I had a great experience Mr. William James have a vast understanding about his cars. He was extremely helpful, taking time out of his busy day to help me understand the differ Mr. William James have a vast understanding about his cars. He was extremely helpful, taking time out of his busy day to help me understand the difference between new cars and lease cars. More

Pedro Pereira and sales person William James These were two of the best sales persons I've encountered by far. They both went over the car buying process and all that's included in cost. Pedro we These were two of the best sales persons I've encountered by far. They both went over the car buying process and all that's included in cost. Pedro went over everything line by line explained what couple things meant, showed how the price was finalized and searched best offers from bank to give me the best deal. William helped from start to finish with helping me decide on something I wanted for a price I could afford but in no way compromised my option for what i liked and wanted to have. These guys are phenomenal and a great team. More

Excellent Customer Service I work in the Hospitality industry, and I know what good service and hospitality means to repeat business.. Ivan Romero was courteous ,knowledgable,ho I work in the Hospitality industry, and I know what good service and hospitality means to repeat business.. Ivan Romero was courteous ,knowledgable,honest, and most important very professional. The Service was great and fast (especially the financial part with Pedro). I love my new White Nissan Rogue. Ivan made sure i got the right color and model that satisfy my needs. Highly recommended!!! Thanks a lot guys!! More

Amazing service and care My experience at Teddy Nissan was phenomenal! The moment I walked in William James was so attentive. He took his time to make sure that I walked away My experience at Teddy Nissan was phenomenal! The moment I walked in William James was so attentive. He took his time to make sure that I walked away with my ideal vehicle. His customer service was exceptional and his personality made the car-buying experience so much fun. He was very knowledgeable and helped me navigate this process so smoothly. I also appreciate Pedro Pereira’s support with helping me find the best loan. His perseverance and professionalism were superb! Thank you Teddy Nissan! More

OUTSTANDING CUSTOMER SERVICE OUTSTANDING . Mr William James was outstanding from the introduction to the finally receiving the car we wanted for Jonathan Birthday. He stood by OUTSTANDING . Mr William James was outstanding from the introduction to the finally receiving the car we wanted for Jonathan Birthday. He stood by us every step of the way and helped us with the process. This made our purchase so much easier. Thank you, thank you Mr. William James aka "Uncle" More

1ST TIME CAR BUYER! I RECOMMEND SALESMAN VINNY M. HE WAS VERY PATIENT, HELPFUL AND SINCERE IN ASSISTING W/ FINDING A PURCHASE THAT WAS REASONABLY PRICED FOR MY BUDGET. I RECOMMEND SALESMAN VINNY M. HE WAS VERY PATIENT, HELPFUL AND SINCERE IN ASSISTING W/ FINDING A PURCHASE THAT WAS REASONABLY PRICED FOR MY BUDGET. More

Squeaky pad and bad oil change Disappointed I came in for Squeaky break pads and oil change. My wheels still make squeaky noise and oil is low . Am very disappointed. The frist two times i visit I came in for Squeaky break pads and oil change. My wheels still make squeaky noise and oil is low . Am very disappointed. The frist two times i visited great services.Not this Time. Jason Aviles NYC More

Awesome Mr William James was awesome from start to finish and and he was an awesome help ensured we got out car and worked with us to to make the processs rea Mr William James was awesome from start to finish and and he was an awesome help ensured we got out car and worked with us to to make the processs real easy...... thank you More

BUYER BEWARE – THE LEASE AGREEMENT AND SERVICE DEATHTRAP I went to Teddy Nissan for one simple reason—to terminate my lease. The instructions for doing so were very simple…”In order to return the vehicle, yo I went to Teddy Nissan for one simple reason—to terminate my lease. The instructions for doing so were very simple…”In order to return the vehicle, you must First call AIM to get an inspection for your lease termination, then bring that in along with the vehicle and you will be billed for any outstanding charges.” Simple right?....Not So when dealing with Teddy Nissan. It took 8 people to get this very simple message across to me on my visit at on 2/8/19. They were: • Jose – Salesperson – Insisted on trying to sell me a vehicle although I explained my desire to return the car. Never gave me the alternative to do an early termination seeing that I have only 2 months left on the lease. Thinking this option would be better than repossession, I agreed to attempt to buy a cheaper car. Jose made me wait 3 hours as he tried to find a working phone/computer and as he completed some new very long customer information sheet by hand. • Finance Manager (didn’t catch his name) – had me re-sign the same forms that I already signed with Jose, told me it should take 5 minutes to get the approval for the purchase of a cheaper vehicle, but made me wait 25 minutes with no check-in before I went to him and asked for an update. In reality…he had NO IDEA of how long it would take to get an approval, and when I explained to him my situation that I prefer to turn in the vehicle, he tells me that my credit score would probably not be approved anyway. My question was, what are we doing here, then? Why are we even trying to get an approval if they won’t approve it anyway? When I advised him to cancel the process and that I will be needing the plates from the care, he tossed me back to Jose, who was now missing in action. No one could find him, and when paged, he told the receptionist I should speak with a manager. • Rajohn – Sales Manager – Cluelessly consulted the finance manager, then the other managers behind the glass window, then the sales staff on the floor as I followed him around. He finally resorted to calling Nissan Finance on my behalf to figure out how I should proceed to surrender the vehicle. On the call, Rajohn and I were advised that I need to schedule an appointment for Nissan Finance to pick up the vehicle as a voluntary repossession. I left with this information with the intent on calling Nissan Finance after I had parked the car so they could get the exact location of the vehicle. When I reached home, I called Nissan Finance and was told that there’s another option for me, considering that I had only two months left on my lease—Early termination. No representative at Teddy Nissan mentioned this because I guess it does not improve their bottom line or because they have no cross training program where salesmen are advised of all possible options for customers. The representative called Teddy Nissan on my behalf to find out why I was not advised of this option. He spoke with Natasha. • Natasha – Phone Representative – Advised me through the Nissan Rep to “schedule an appointment with the service department for an inspection before returning the vehicle”, and this is what I did. Enters Osiris. • Osiris – Sales Associate (Service Department) – When I called, Osiris told me to come in right away for the inspection and we can also look into other options. When I got there, He immediately asked me if I wanted to get into another car, and I bluntly told him that I was not interested in other options because I had already been through that with the sales department for several hours that day and simply wanted the inspection so I can leave the vehicle and be on my way. Osiris explain to me that this was not possible and there was a 3rd party company that I needed to call to get this done. I let him know that I was told conflicting information while I was with Rajohn and also while on the phone with the Nissan Finance rep myself. I insisted that he get Rajohn on the phone but he would not come to the phone. I, instead called the sales department on my cell phone and was transferred to Gabriel. • Gabriel – General Manager – Gabriel was very defensive, would not listed to what I was communicating to him about the poor communication on his staff’s behalf, and he felt comfortable calling me combative, and threatening to hang up on me. When I asked if we could get Nissan Finance on the phone to make sure I would not be given incorrect information again, he told me “that’s your responsibility” and refused to do so. Thankfully, immediately after I hung up on Gabriel for his disrespectful tone and non-customer centered behavior, Jason joined Osiris and myself. • Jason – Vehicle Exchange Manager – Jason calmly, and respectfully listened as I explained the situation to him, he apologized for the horrible service and the runaround that I received that day and with an intent to resolve the problem, he explained to me the proper procedure and I was able to get Nissan Finance on the phone to confirm that everyone was now on the same page. • Ray – Service Director – He came over as I was speaking to Jason to introduce himself, but at that point and time, it was not necessary. Jason had handled the situation with more integrity, and customer consideration than any one of the staff at Teddy Nissan thus far. I wrote this long book to warn others that are interested in a leasing program with Teddy Nissan to proceed with caution. This company will do whatever they can do to make the sale. They do not care about your personal situations, the salesmen and associates are not properly trained in overall business operations. They do not understand how one department should interact with the others. In addition, they do not care about how to provide a seamless customer experience from sales to service to the end of a lease agreement. My experience with his company has been a nightmare. I purchased my first car from the Nissan that stood in this very place in 2006 from Cox Nissan. I then purchased a 2007 vehicle from Teddy Nissan, then a few years later I purchased a newer Altima from Teddy Nissan and finally I leased a 2016 Rogue from Teddy Nissan. Each time, the communication between departments was horrible. Two cars later, I still receive pieces of mail asking me to return my 2007 vehicle for trade in from Nissan. They refuse to update their records and quite frankly the whole back office operation is disorganized. It’s very sad when a company comes into an urban community, hires urban staff, takes urban customer’s money and throws them to the wolves if the next sale does not work out. I’ve been with them for 12 years and there is not one ounce of loyalty with is company. I understand the point of a car dealership is to sale, but there should be some level of integrity, decency, and morality when dealing with people. I’m sad to say, other than the integrity that Jason showed, I would say this place embodies the typical scheming, dishonest, careless, and disrespectful image of a used car dealership. The only difference is these guys have a cuddly name “Teddy Nissan”. More