Nissan of the Bronx

I had a great experience over at teddy Nissan, I was able to lease the new 2020 Nissan Altima platinum AWD. Jaun Garcia and Pedro Almonte took care of me, they were completely transparent with me throughout. to lease the new 2020 Nissan Altima platinum AWD. Jaun Garcia and Pedro Almonte took care of me, they were completely transparent with me throughout. The price we reached stated the same to the end, no hidden fees popped up. I would recommend to any of my friends and family to give teddy Nissan a visit if they’re looking to get a new ride. More

Lack of Accommodations and bad service I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. O I have had my Nissan Altima for 6 yrs now and had done all of my service needs with this dealership. I will no longer after my last 3 experiences. On 7/3/20, I brought my car in with a complaint in regards to the air conditioner blowing hot air. I was told that it just needed a reuptake which was done and paid for. The next day the same issue happened. I returned yesterday evening 7/21/20 and was told I would have to wait 4 hours, the facility closes at 7pm, the person who initially gets all of the car stats and takes pictures of the vehicle was very sarcastic. I brushed it off because I felt maybe he had a long day and it was hot out. I spoke with one of the service sales gentleman who was very nice and professional. He informed me that I would have to leave the car with them. He also stated I should have been told to return the car to make sure that needing freon and a reuptake was the issue and not a leak. I wasn't going to leave my car there due to the fact that my car was rummaged through and change (quarters) as well as 2 small bottles of sanitizer was taken from my car on 7/3/20. My car was also left very messy with pennies thrown all over the floor; what was taken was small but it's the fact that items were missing from my car period and the condition it was left in was upsetting. So I took my car home and returned today 7/22/20. I was told I would have to leave the car and wait and that was fine. I was ok with leaving my vehicle but when I asked how long no one was able to give me an estimated timeframe. I only have one day off and I do not expect to spend my entire day waiting for a car plus I have other errands that I need to run as well and to do so I needed my car. When I spoke with the manager I was not very happy with his demeanor and attitude towards me. I feel it could have been stated in a different way. One, body language plays a roll; sitting back in a chair gives off a I don't care attitude. Second explaining to me a process that is used in the facility does't make sense today. That process should have been explained to me when I first addressed this AC issue on July 3rd; I could have then figured out if I wanted to have the retake done there and wait or take my business elsewhere. When I explain that I need my car and can't wait all day a manager's response should be "well then rent a car". So now not only am I not going to have a car, but now you want me to waste money and get a rental through the dealership and still pay for whatever issues are wrong with my car. That statement infuriated me and in 6 yrs since I've been coming to this dealership I have never been so disrespected. Tone and body language speak for itself. Everything could have been said in a different manner. An apology should have been the start to the whole conversation with management because I came for a service 2 weeks ago and that service wasn't completed. What I paid for wasn't what is wrong with my AC. I will address this matter further beyond this dealership because I know this message will not reach the proper people nor will it actually change anything. I know I'm just a number and my business with this dealership doesn't mean anything. But I hope in the future your staff treats people different and learns how to actually deliver proper customer service. I should not have to return multiple times for the same issue and if so better accommodations should be given. More

I will say I have dealt with teddy nissan in 2013 and I always say I would never go back. Pandemic times comes and I thought maybe times have changed and things with Teddy are better. One word "No". Let m always say I would never go back. Pandemic times comes and I thought maybe times have changed and things with Teddy are better. One word "No". Let me start i purchased a extended warranty from Pedro and i was told i wouldn't have to worry about coming out of pocket and that everything is covered but a reprogram of a module not covered. Replacement of a Tcm is covered by warranty but the reprogram isnt and i habe had the car for less than 4 months. Then when i picked up my vehicle, first I was asked if i saw it in the service area in which I said no. Then the attendant looked in the computer and told me that my car was on the side of the building. He gives me my keys and I walked the entire block and no car. I go back and inform him my car isn't there in which he tells me he will look on the other side. He comes back and asks me to come to front of building and points to my car across the street up the block and says do you see your car at corner and gives me my keys. I go check to see if my issues were handled. I asked them if they could take care of corrosion on my battery being thaf I have only had my car for less than 4 months and nope it wasn't done. I had a tire health report telling me my tires are good laid on my dashboard. Little to be known the report goes to a 2018 Rogue. I went against my word when I said before that I would never deal with this dealership and I paid for it. I bring my car to building but i basically have to go get my own vehicle.. i guess that is the new customer service that is being given for the money you spend on one of their vehicles. Terrible just terrible. Once things get better for me and I can get rid of this car I will never buy Nissan and I will never deal with Teddy. Wifh Acura and two dealers Paragon and Curry i never had any of these issues. Please note that I put Pedro's name because I do not know the name of the lot attendant and I do not want to murder the name of my service rep though she was very nice and polite. Pedro was very good though i do kot recommend saying all will be covered if all is not covered. Just one last thing, I took a week off of work because of the issues with my car and that it was 5 days until I could see the service department. Granted two days was the weekend. When I called that Monday before appt to see if i can get a car rental, I was told that I would get an email so I can rent a car until my car was done. Today is Friday and still no email. More

I have been dealing with Teddy Nissan for many years now always had a great experience in leasing my SUV's from them. Yesterday it was time again to turn in my SUV and lease a new one. I want to thank Edd always had a great experience in leasing my SUV's from them. Yesterday it was time again to turn in my SUV and lease a new one. I want to thank Eddie Allen and Sergio Rodrigues for their kind, courteous and professional service. They were so helpful in assisting me lease my new SUV. More

I purchased my Nissan Sentra on September 11th, 2017 from Bronx’s Teddy Nissan, working mostly with Ivan Romero. He set me up, from my financing with Santander to drawing up my papers so that I could properl Bronx’s Teddy Nissan, working mostly with Ivan Romero. He set me up, from my financing with Santander to drawing up my papers so that I could properly register the car in my home state of Pennsylvania. Last year, 2019, I reached out to teddy Nissan for a copy of my certified pre-owned warrantee with extended coverage because I had never received it. They did not reach back out. I called several more times in January, February, and March. I even reached out by email, with no response. On April 24th, I brought my Nissan to be serviced at my local Nissan dealership here in Pennsylvania. Along with some minor repairs, I was told I needed a new transmission, a $4,200 cost. I was assured that I would be covered under my extended certified preowned coverage. They called me back letting me know that my extended coverage had been started the day of purchase and expired a year before the basic manufacture’s warrantee. This means I had paid almost $2000 more for a warrantee that should have started after the basic manufacture’s warrantee ended. A warrantee that I could never have used. They didn’t know why and I would have to call Nissan corporate to get the exact terms of my warrantee. My transmission repair would have to come out of pocket. I called Nissan corporate. They didn’t have any documents on file saying that I was the current car owner. They had the original owner’s name instead and so I never received any documentations, recalls, warnings, etc that should have been sent to me since 2017. In addition, they did not have my extended warrantee information on file and said Teddy Nissan never filed this information into their system. Each person I spoke to told me I would need to call the original dealership, Teddy Nissan, for that information. Because of the COVID-19 lockdown, they were closed but I was able to speak with the secretary a few times who told me I would need to contact Pedro Ramirez, the finance manager and he would call me back. I left Pedro several messages with no response. I later found out that this Teddy Nissan pulled the same warrantee stunt with others. This past Sunday 6/21/2020, I was finally able to make my way from Pennsylvania to the Teddy Nissan in the Bronx. Around noon, I spoke with Sergio Rodrigues, a salesman about my missing file. After about ten minutes, he said neither him or the other finance manager, Pedro Almonte, were able to locate my file because the file was locked in Pedro Ramirez’s office and since Pedro Ramirez wasn’t there, they couldn’t get into the file cabinet. He then gave me Pedro Ramirez’s number, and said that was his direct number. Sergio also gave me a number which he called the “Big Boss’s” number and said that I could reach “Big Boss” Gabriel Salcedo directly through that number. “Big Boss” Gabriel would make sure that I got the information I needed. Sergio said I should call Pedro Ramirez on Monday, and if he didn’t pick up, to then call “Big Boss” Gabriel’s direct number. On Monday I called both numbers. Pedro Ramirez did not pick up. The “Big Boss’s “ number was the phone number to the entire car dealership, and no one, not even the operator, picked up. When I was able to get through to Pedro Ramirez, he was apologetic about the whole issue and said he would get the file, then call me back in 15 minutes. It is Tuesday, June 23rd and not one single person has called me back. So how do I feel about Teddy Nissan? They made me feel like another statistic, like a low-income minority to be taken advantage of and given the run-around. This car dealership is the complete package. Teddy Nissan of the Bronx is the epitome of deceptive car salesmanship, a disgrace to the community it pretends to serve and a 100% guaranteed disappointment. More