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Nissan of Yorktown Heights
Yorktown Heights, NY
204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 204 reviews
January 31, 2018
A Very Pleasant Experience I just leased my 4th car with Mike Czerniak, and I was very pleased. He was informative, knowledgeable and very personable. He also was very patient I just leased my 4th car with Mike Czerniak, and I was very pleased. He was informative, knowledgeable and very personable. He also was very patient and not pushy about a particular car. In fact, we wanted a color that wasn't on the lot, and he managed to get the one we wanted with no fuss or muss. My kids will be going to him when they need cars, in the very near future. More
by sirtemps
Employees Worked With
Michael Czerniak
January 29, 2018
Terrible Customer Service I have been coming to Nissan Curry in Yorktown Heights, every year for 8 years. I have never had a problem with service...up until this week. I am a 2 I have been coming to Nissan Curry in Yorktown Heights, every year for 8 years. I have never had a problem with service...up until this week. I am a 24-year-old woman. I don't know much about cars, but I made it clear that I came just for just an oil change/oil filter, inspection, and tire rotation. After an hour of waiting, Daneen, the customer service representative, approached me about having some of my car filters replaced. She was very stern and non-explanatory about what these filters actually were and why they needed to be replaced. She gave me little time and little information to come to a decision. Especially after telling me my rear brakes were "Metal to Metal". Please note: My rear brakes had been replaced only 10,000 miles before that comment was made...This is a classic example of a dealership taking advantage of a woman who has little knowledge about car maintenance. Using an aggressive and urgent manner of speaking. This visit was only supposed to cost $70. My bill was $260. When I left, my father who is experienced in car maintenance realized they took complete advantage of me. The filters, the labor costs, everything. In addition, they charged me $31 for new windshield wipers. I was never made aware of this service at any point during my time there. It was completely unbeknownst to me. Despite all this, I called to ask for a credit of the $31 charge that I never authorized AT ALL. Please note: My windshield wipers were replaced only 9 months prior. The service department supervisor, Andy, was one of the worst I have ever spoken to. I was in the retail and service industry for many years, and I have never been treated or seen a co-worker or manager act the way Andy did. He completely disregarded my request, answered the phone very aggressively to begin with. I kept my composure through the end. Even after I advised him that I would never return for service, he kept very rudely insisting that a $31 credit to Nissan is all they could offer, as a "goodwill" service. But beyond that, there is nothing they could do for me. Unfortunately, after 8 years of great service and never any problems, I have to find another service provider! Please, never let your daughter, wife, son, or any loved one that may not be a mechanic or experienced with cars go to Nissan Curry in Yorktown Heights alone. They will take complete advantage of you, and may use fear tactics to convince you to purchase unnecessary services. More
by LoyalCustomerFor8Years
Employees Worked With
Andy, Service Manager
November 22, 2017
Exciting and Easy I was extremely amazed at how easy it was to lease my car. I worked with Michael Czerniak and he made financial adjustments where he could so that I c I was extremely amazed at how easy it was to lease my car. I worked with Michael Czerniak and he made financial adjustments where he could so that I could lease my first car affordably. He was kind and considerate. He also made the whole process efficient and super exciting for me. More
by Nora Callagy
Employees Worked With
Michael Czerniak
October 18, 2017
New Lease Worked with Sheldon and he was a pleasure to deal with when leasing a Rogue Sport. Very accommodating and made sure I was happy with everything and th Worked with Sheldon and he was a pleasure to deal with when leasing a Rogue Sport. Very accommodating and made sure I was happy with everything and that the lease process was as smooth as possible. Really went out of the way to assist me with returning a lease to a competitor and was able to accommodate my schedule to return the old car to me so I could return it to and start enjoying my new Nissan! Would return to dealership. More
by JC
Employees Worked With
Sheldon Chichester
September 19, 2017
Excellent leasing experience with Sheldon Chichester From the initial phone conversation with Steve Goodman to the actual lease experience in obtaining the 2017 Rogue was trouble free. Steve assured me t From the initial phone conversation with Steve Goodman to the actual lease experience in obtaining the 2017 Rogue was trouble free. Steve assured me they could match or possibly beat the other quotes I received from other Nissan dealers. Sheldon then listened to all of my requirements and I drove off with the vehicle I came in to lease at the price I wanted. The entire experience was refreshing since Sheldon made it that way. HIs professionalism and concern for my needs were met throughout the process. I would recommend Sheldon Chichester of Yorktown Nissan to anyone!! More
by JoanneB
Employees Worked With
Sheldon Chichester
September 12, 2017
Wonderful Experience Sheldon was my salesperson. I can't say enough about him. From the moment i walked in, he was nothing but warm, professional and extremely courteou Sheldon was my salesperson. I can't say enough about him. From the moment i walked in, he was nothing but warm, professional and extremely courteous. He made buying a vehicle beyond easy and enjoyable. I can't recommend you guys enough. thank you for the wonderful experience! More
by Barbara Benson
Employees Worked With
Sheldon
September 07, 2017
Great experience!!! I must say that this was my best car shopping experience ever. ( I have owned 5 different Nissan's) I want to express my appreciation and gratitude to I must say that this was my best car shopping experience ever. ( I have owned 5 different Nissan's) I want to express my appreciation and gratitude toward Joe Caldararo for the excellent customer service. I absolutely love my new Rogue and love how easy the whole process was. I will definitely be back in three years when I need another Nissan. Best dealership by far. More
by DM24
Employees Worked With
Joseph Caldararo, Jason Devizio
September 02, 2017
Easy Lease of a Rogue Michael helped me quickly to change my lease from a two-year-old Altima to a new Rogue. the new car runs beautifully, and the lease payments are the Michael helped me quickly to change my lease from a two-year-old Altima to a new Rogue. the new car runs beautifully, and the lease payments are the same as the old car. More
by jcosborn
Employees Worked With
Michael Czerniak, Maddy Martinez
August 24, 2017
Do your homework We found the car we were interested in on the Nissan website and were expecting to be able to have 0% financing. There is no place that mentions that We found the car we were interested in on the Nissan website and were expecting to be able to have 0% financing. There is no place that mentions that exclusions apply on the website. Our salesperson, Mike Czerniak, gave us an additional $1000 off the internet quoted price and worked with the finance officer to find the lowest interest rate possible. More
by RT48
Employees Worked With
Michael Czerniak
August 07, 2017
Best car buying experience ever!! My sales person ashara made all the difference. Super attentive and personable. Litter all the best car buying experience I've ever had. Would highly My sales person ashara made all the difference. Super attentive and personable. Litter all the best car buying experience I've ever had. Would highly recommend. More
by Carla99
Employees Worked With
ashara
