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Nissan of Yorktown Heights
Yorktown Heights, NY
204 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 204 reviews
March 24, 2018
Great experiance - new car Great experience from start to finish. I was running late for my car pick up and the whole staff stayed until well after closing on a Friday night. Great experience from start to finish. I was running late for my car pick up and the whole staff stayed until well after closing on a Friday night. No pressure great price! My sales rep Sujay Bhaskar (Jay) was awesome!!!! More
by Rick
Employees Worked With
Jay Bhaskar
March 11, 2018
BUY YOUR NISSAN ELSEWHERE!!! In March of 2017 I bought a CPO Rogue from Nissan of Yorktown Heights. The sales person was Maddie Martinez and the experience was very good. I have In March of 2017 I bought a CPO Rogue from Nissan of Yorktown Heights. The sales person was Maddie Martinez and the experience was very good. I have a need to add another car for my family. We liked the Rogue, so thought we would buy one again. We saw one for a good price on their website. Yesterday, I called to make an appointment for a test drive and saw Maddie again. We agreed on the price, told her I would pay cash with no trade in. This should have been a very easy sale for both parties. Then, I met with the Finance Manager, Owen. What a jerk! He asked me when I wanted to pick the car up. I said next Saturday March 17. He then told me that the car may or may not be available then. He said that their policy is to continue to show the car if someone does not agree to take delivery in 1-2 days. As I am travelling for business this week, I could not make it back there until next Saturday - the first next available day I had. I offered to put a very substantial down payment on my credit card. He said that this was against their policy. I reminded him that I was already a Nissan of Yorktown Heights customer and had purchased a CPO Rogue 1 year ago, and this would be my 3rd Nissan SUV for my family in the past few years. It made no difference. Perhaps there are other prospective customers that cars have been held for and did not come back. But as an existing customer, I should had already proven myself to them. I made no difference and Owen had zero empathy and really did not seem to care that I was an existing customer. He seemed to think that I would not return and actually buy the car. If this really is Nissan of Yorktown Heights policy, it is one that has driven an existing customer away. I am no longer considered a customer by these incompetent people. The management of this dealership considers me just a TRANSACTION who was not making them money quick enough. I wasted 2 hours of my weekend and was treated like dirt. Looking around online and it appears that the dealership has new owners recently. BUY YOUR NISSAN ELSEWHERE!!! And Owen, in case you don't get it - I'm not coming to buy the car!!! More
by Joe_McAdams
Employees Worked With
Owen (Finance Manager)
March 02, 2018
Great Service I went in for my first oil change. Everyone was super helpful and kind. I was in and out in about an hour. I love my new car and the experience at Nis I went in for my first oil change. Everyone was super helpful and kind. I was in and out in about an hour. I love my new car and the experience at Nissan of Yorktown Heights. I will be back More
by LORIJEAN
Employees Worked With
Richard
March 02, 2018
great care the guy at Nissan of Yorktown Heights are wonderful. I called up in the morning with a brake noise on my Rogue sadly knew I was overdue for my pads. T the guy at Nissan of Yorktown Heights are wonderful. I called up in the morning with a brake noise on my Rogue sadly knew I was overdue for my pads. They got me in and completed that same day it was wonderful. As normal quick easy and friendly service. More
by JPreality
Employees Worked With
Robert J
March 01, 2018
Thank you Yorktown Nissan I went up with a particular Pathfinder I had seen online. It was not on the premises, but Maddy made sure they got it for me. I also wanted to trade m I went up with a particular Pathfinder I had seen online. It was not on the premises, but Maddy made sure they got it for me. I also wanted to trade my 2008 Nissan Pathfinder and Ron provided a fair trade value. More
by George Coffey III
Employees Worked With
Ron Mancinelli, Maddy Martinez
March 01, 2018
The Service & Parts Technicians are the WORST. All I can say I feel sorry for the new Service & Parts Dept. Manager. He needs to get rid of the Service Technicians that work there. Jamie, Richard All I can say I feel sorry for the new Service & Parts Dept. Manager. He needs to get rid of the Service Technicians that work there. Jamie, Richard and the other girl with the glasses and blonde hair should be fired. Good luck dealing with them. I feel when a customer calls up to find out what's going on with their car, that somebody should know something, even though the Tech that is assigned to that costumer is off for the day. I was told that my car should be ready in 2 or 3 days after they damaged it and had to be sent to the body shop for a huge scrape. I didn't hear anything after the 3rd day and it was the 4th day they had my car. So I called just to find out what was going on. After calling 3 times and getting hung up on by Jamie, I finally get a call back by the Head Mechanic and I was told, by Ed, that it looked perfect and I can pick it up tomorrow 4/2/18. Why couldn't they just tell me that from the beginning or call back when they say they will. I don't get it. More
by Susanna Reinhold
Employees Worked With
Matt Wilson, Gary Ritter
February 15, 2018
Wonderful service We leased our new Nissan and Mike Czerniak was very helpful and made our experience a pleasant one. We would recommend Mike and Nissan of Yorktown to We leased our new Nissan and Mike Czerniak was very helpful and made our experience a pleasant one. We would recommend Mike and Nissan of Yorktown to anyone. More
by Lj501
Employees Worked With
Michael Czerniak
February 11, 2018
Very satisfied with this dealer Dominick Corrado was my salesman and he was excellent- very friendly, knowledgeable/insightful, and accommodated to my needs/requests very thoroughly. Dominick Corrado was my salesman and he was excellent- very friendly, knowledgeable/insightful, and accommodated to my needs/requests very thoroughly. One of the best salesman I've worked with. More
by ThomasDefeis
Employees Worked With
Dominick Corrado
January 31, 2018
Excellent service at Nissan of Yorktown Heights We worked with Mike Czerniak who was extremely helpful, knowledgeable and friendly. We leased our 3rd car from Nissan of Yorktown Heights and we would We worked with Mike Czerniak who was extremely helpful, knowledgeable and friendly. We leased our 3rd car from Nissan of Yorktown Heights and we would gladly work with Mike again. More
by DavidOnHudson
Employees Worked With
Michael Czerniak
January 31, 2018
Great Deal and Great Service This was my 4th car leased from Mike Czerniak over 5 years. He's fair, laid back, and helped me get the deal I wanted on the specific car I wanted. Th This was my 4th car leased from Mike Czerniak over 5 years. He's fair, laid back, and helped me get the deal I wanted on the specific car I wanted. The didn't have it in stock, and he tracked one down for me to get the specific color combo at the same good price we agreed on. I honestly can't say enough good things about Mike and the dealership. Also been a fair finance closing at the end. I also take the cars for service here, and never had anything but positive interactions with their service department. More
by Dan
Employees Worked With
Michael Czerniak
