Nissan of Yorktown Heights

I had an excellent experience with Dan. He helped us out quickly and was able to give us a great deal on the new 2020 Nissan Rogue. We will be sticking with Nissan! quickly and was able to give us a great deal on the new 2020 Nissan Rogue. We will be sticking with Nissan! More

Great service, Dan was a great guy, he worked with us about the price for a 2019 nissan rogue..Dan gets 10 stars, he has followed up as well, staff is very professional. In the future I would consider th about the price for a 2019 nissan rogue..Dan gets 10 stars, he has followed up as well, staff is very professional. In the future I would consider the dealership again. More

I would definitely recommend this dealership. Our sales person Joe Torre was excellent. He gave us excellent service and informative information about the vehicles we were looking at, he took his time and person Joe Torre was excellent. He gave us excellent service and informative information about the vehicles we were looking at, he took his time and explained all the features, he was not a pushy salesmen. It was a great experience. The sales manager Justin was also very helpful and gave us a great warranty package. If you are looking for a Nissan I definitely recommend this dealership the service is outstanding and you must see Joe More

I brought my Nissan Titan XD in for service and was very pleased with the service from Scott and Brian. They went out of their way to answer questions and take care of my vehicles needs. Adam performed the pleased with the service from Scott and Brian. They went out of their way to answer questions and take care of my vehicles needs. Adam performed the work on my truck and explained all I need to know about the vehicle. The entire staff was very knowledgeable and understanding I’m confident in Nissan of Yorktown for all my service needs. More

Horrible Customer Service & Response We bought our car new from them and noticed that the title was wrong. They put the wrong mileage for the odometer. It has been months and they still h We bought our car new from them and noticed that the title was wrong. They put the wrong mileage for the odometer. It has been months and they still haven't fixed it and thus we can't sell the car. I would not recommend them at all!! More

Yorktown Nissan is the only place to go!! I have been using this dealership for several years for servicing of my 2016 Murano Platinum. The service has been impeccable!! I have never purchase I have been using this dealership for several years for servicing of my 2016 Murano Platinum. The service has been impeccable!! I have never purchased or leased a vehicle from Yorktown Nissan. My lease was ending in November and I was referred to Maddy Martinez to consider a new lease. Maddy worked diligently and found a 2019 Murano Platinum with every option possible. She coordinated with Craig Orofino, Sales Manager,and came up with a lease price that beat my old lease for 20,000 miles a year, 36 month lease and no money down. They were able to offer a $7,000 reduction for the car, which was brand new and only had 16 miles!!! The monthly lease price was below any other dealership quote I had received in the Westchester, Rockland or Conecticut area. The car was delivered in showroom condition and I can't recommend these two people and this dealership enough!! Maddy and Craig were efficient and worked as an unbelieveable team from start of search until delivery!! I am a lifetime customer now!!! More

Dissappointed with service dept. After going in with a "check engine light" and obvious symptoms, I was charged $400 to clean a mouse nest out of my air cleaner. The problem persist After going in with a "check engine light" and obvious symptoms, I was charged $400 to clean a mouse nest out of my air cleaner. The problem persisted and I took it to my local small garage. He diagnosed the problem (for free) which, as suspected, was the transmission. He simply used the computer code from the check engine light. He couldn't do the job but another Nissan dealer 45 mins from home confirmed the problem and Nissan helped with the cost of a new transmission. More

Bad treatment and not honest August 22, 2019 Dear Curry Nissan, I am writing you to bring to your attention the treatment I received from Curry Nissan service departme August 22, 2019 Dear Curry Nissan, I am writing you to bring to your attention the treatment I received from Curry Nissan service department on August 3, 2019, and August 15, 2019, resulting in me taking my car back to the original place I purchased it, 80 miles away, the next day on August 16, 2019, for service. On August 3, 2019, I took my car to Curry Nissan because I heard a noise in the front passenger side of my car. The noise was only detectable to me as the driver, nonetheless, I needed it looked at because on the 4th of August I would be traveling to Virginia Beach, Virginia with my grandchildren for a week-long vacation. In any event, I was told by my Nissan advisor that the mechanic would have to take my car out for a test drive to ascertain the problem, which he did. I decided to wait for my car, I waited six hours. I was told they had to change my front Hub Bearing, but that they also noticed that my back passenger rear tire was cupping and that it was going to be very loud and not to worry about it because it would be safe to drive to Virginia and that I had another 1300 mile on my tires before thy needed to be changed. Also, the receipt says that my car was ready at 14:53, when it was actually ready after 16:00. 2nd problem – when I got on the road the next day, my car was so loud everyone in the car notice it. I told them what my advisor told me, and that although it was loud it was safe to drive. The noise became louder and every time I used my brakes, they made loud noises too. The thing is, my car was not loud to others before I took it to be serviced by Curry Nissan. 3rd problem – When I returned from my vacation, I called Curry Nissan to complain about the noise and was given an appointment for the next day at 10 a.m. I told my advisor the problem and I decided this time, NOT to wait for the vehicle because of my long wait on August 3rd, as such, my daughter picked me up in her vehicle. I called the advisor at 1:30 p.m. to see if my car was ready and she told me that they had just taken the car out to test it and that she would call me to let me know when the car was fixed and ready. I called again at 3:30 p.m. because I had not heard from the Advisor and she told me again that they were taking the car out “then” to be test driven. I told her, that she had told me that earlier. I explained that I was afraid to keep waiting because I believed that they closed at 4:30 p.m. because that was the time, I was told they closed on August 3rd. The Advisor told me, “No” they closed at 8 or 8:30 p.m. that day (Not sure if she said 8 or 8:30 pm). 4th problem – I had enough of waiting for the telephone call from the Advisor that never came, and had my daughter drive me to back Curry Nissan at 5:15 p.m. When I arrived, the Advisor told me that the mechanic told her that all four of my tires were no good and that I needed a wheel alignment. She told me each tire would be $250. And that she could give me the wheel alignment for $99, and that it was the tires that were making all of the noise. I explained to the Advisor that I felt the mechanic was lying to me, because I hardly drive my car and that it only had 29,000 miles or so on it (The car is a 2017). The Advisor said, “let me go and talk to the mechanic,” which she did. The Advisor told me she looked at the tires herself. At this point I asked her what was the name of the mechanic and was he the same mechanic that worked on my car on August 3rd, she said yes and that his name was Patrick. I told her I didn’t want Patrick working on my car ever again and that I was more upset about her lying to me about all the road test drives and all of the waiting then about anything else. I told her not to let the mechanic touch my car, just give me my car keys because I would take my car back to where I purchased it from so that they could look at it. I couldn’t believe that my car was there all day and nothing was done to the car at all. Further, when I looked over my receipt from August 3rd, it read that a wheel alignment had been performed. So, I ask you, why would the advisor try to charge me for an alignment two weeks later, when one was supposedly done already. 5th problem – The next day I took my car to Garden City Nissan to be serviced (August 16, 2019) and I was told by the mechanic and the Adviser Winston that my tires were not cupping. The Advisor Winston took me to meet the mechanic while the car was on the lift, and he showed me the tires on my car. I was also informed that the noise I heard was coming from the driver front Hub Bearing, which they changed, as well as, performed a wheel alignment. In any event, why would the service department at Curry let me drive away with a car making loud noises. And why did my car leave worst then it did before it came in to be serviced. Also, why was Garden City service department able to determine the problem with my car and not Curry on August 15th. Out of curiosity, what did the service department do to make my car sound worst then it did before it was serviced. And why did Garden City have to replace the Hub that Curry should have replaced. I am very upset and I am contemplating letting whomever will listen to me know about the lies, long wait and no service performed by Curry Nissan. Not to mention, the danger this placed my grandchild and myself in when we traveled to Virginia. Anyhow, it would seem, since your company emails surveys to rate your department, that it is your desire to provide better customer service. As such, I would recommend being up front with your customers rather than ‘lying or not mentioning’ to them about the vehicle status well before 7 hours. No matter, I will not be using Curry Nissan to purchase my next vehicle nor to service the one that I have now, or in the future. Respectfully, Kim L. Johnson More

Krystina is amazing!! My service advisor, Krystina, thoroughly explained to me what needed to be done to my car. She truly is an asset to Nissan of Yorktown and will trust My service advisor, Krystina, thoroughly explained to me what needed to be done to my car. She truly is an asset to Nissan of Yorktown and will trust no one else their with my car. I hope she never leaves the company. She's amazing!! More

Two week repair and excessive cost After having two other shops look at my 2008 Titan truck for a intermittent no start problem I took it to Nissan of Yorktown to have it repaired. I ha After having two other shops look at my 2008 Titan truck for a intermittent no start problem I took it to Nissan of Yorktown to have it repaired. I had a good idea of what the problem was and told the Nissan technician what to look for. I suspected it was the ipdm board. Because of their having contact with the engineers at Nissan it would be a simple matter of conferring with them. No...they strung it out for two weeks (saying it took a while to get the car not to start and get the codes in the computer)and if I had not gone to the shop two times to talk to the technician. (I went there because they never returned my calls) it would of cost more than the $850 (they wanted to “do more diagnostics work, really? They wanted more of my money). It was $400 for the part ($150 online). $400 for the labor and key. They did find that the existing ipdm was not the correct part number and the aftermarket ignition key could be problematic so they replaced them. And replaced them telling me they could not guarantee the work. (I was alright what kind of shop am I dealing with? They cannot guarantee the work). It’s been a couple of weeks and the truck has been fine ever since. Warning: I know a mechanic who worked for a Nissan dealership and because they are not that busy they (doing mainly warranty repairs) they charge excessively for none warranty repairs. Look at others reviews and see for yourself if this not the case. More