Nissan of White Plains

Matt Pinnock was the beat sailsman at the Nissan dealer !! Nissan is a great place , great sailsman & woman I would definitely reccomend this dealer to a friend , I wanna thank everyone at the Nissan dealer es Nissan is a great place , great sailsman & woman I would definitely reccomend this dealer to a friend , I wanna thank everyone at the Nissan dealer especially Matt Pinnock he really helped us get the car we wanted he was a really big help Thanks Matt ???? More

Excellent Price - Awful customer service I rated the experience as Fair only because of the excellent price however as you read this review you will read about the very poor customer service. I rated the experience as Fair only because of the excellent price however as you read this review you will read about the very poor customer service. My wife and I were looking to purchase a Nissan Rogue for our son who will be off to college in Western New York this Fall. We search the internet to check on inventory of used Rogues in our area. We began with Nissan City in Port Chester. We Purchased a new Altima in the past. They have fine Customer service but their prices were higher than we wished to pay for a used Rogue. We went to White Plains Nissan as they had two vehicles that we were interested in and Brianna made a nice first impression. We dealt with salesman Keith Roberts. Mr. Roberts was not a friendly individual but we made a deal on the price of the car and the trade in and management accepted. We made the purchase on Sunday May 24th and agreed to pick up the car on Thursday May 28th. We request and they agreed to remove a few small dents, add splash guards and car mats. Mr. Roberts request we call on Thursday to confirm the car was ready. I placed a call to him at 1PM and he informed me he would check and call me back in 10 minutes. I requested he give me 30 minutes as I was going into a meeting. Beginning at 2 pm I placed calls to him every 30 minutes only to be told he was unavailable. I left messages in his inbox but he did not call back. Finally, a little after 4 he took my call and confirmed the car was ready. We arrived at 6:30 and we saw the vehicle and it did not have the splash guard on the car. What kind of inspection could he have done when there were only three items on the list. He informed an associate that we would not take the car and the associate informed me that splash guards were not an option for the SV. I was stunned when each other SV in the lot had splash guards. Even Mr. Roberts looked away and would not comment. He informed us to call him in the morning at about 10:30 and he would confirm the splash guards had been added. When we called we were told he was at service as we had afternoon doctors appointments. We called several times thereafter and finally tried to track him down at service. He called us at about 11:30 and informed us to come in. We arrived back at the dealership at noon and saw the car in the bay next to the show room getting cleaned up. We could not find Mr. Roberts and were told he took the car out to get gas. ??? About 30 minutes later as we stood around wondering what was going on he came up to the showroom and informed us he was on the phone downstairs. Does the lying ever end at this dealership? When he was going over the vehicle with my son I pointed out something to my son I would prefer he not use with the car and Mr. Roberts interjected. "Would you like to explain the car to him"? The poor customer service continued. This was a cash deal but we had to meet with the finance manager Chris who was very pleasant and of course attempted to up sell the extended warranty to us. When we declined he informed us we still had 90 days to make our final decision. They do not inform you of this until you decline. It is $2,000 more and I am sure people make the impulse purchase without reviewing the plan completely. At this point purchasers are probably looking forward to get on with their day. White Plains Nissan is under new ownership and management but their old reputation of poor customer service appears to be the same. Oh BTW, the car was only half full. First time purchasing a car from a dealer whether new or Certified we did not leave with a full tank. We would have never purchased from this dealer had it not been for the price. More

New Car Frank V. and Lorraine, We had no problem turning in our car We had a new car in less the 24Hrs. Thank you Nissan White Plains. Frank V. and Lorraine, We had no problem turning in our car We had a new car in less the 24Hrs. Thank you Nissan White Plains. More

above and beyond The team went above and beyond to get me into the car I wanted! They were even kind enough to stay after hours to show me all the features in my car w The team went above and beyond to get me into the car I wanted! They were even kind enough to stay after hours to show me all the features in my car when I picked it up! More

Glad to be the first! Alex is not only inheriting a Service Area from previous Dealership Owners, but he's trying to be the Best and he shows it at every turn! I had the o Alex is not only inheriting a Service Area from previous Dealership Owners, but he's trying to be the Best and he shows it at every turn! I had the occcasion of two visits to the Service Dept and gotta tell ya, he put the biggest smile on my face and we hadn't even met yet. He greeted most every customer he could, always with a smile and true concern for the customer and, was able to keep things moving the Shop area. I have dealt with dealerships in Rockland County for service and the first time, one dealership ran out of parts so they installed half and called me end of day to tell me. The second dealership took my car in for service, and i checked in mid day "almost done" only to come in at the end of day to discover, that due to a mix up, they have NEVER actually gotten to my car for service. Karen was on top of my car's progress the whole time, thank you! Alex and this Dealership can have my business ANYTIME!! Bravo!!! More

Great Experince Grecia helped me out when I was debating over which car was best for my family and myself. She was very patient and answered all of my questions. She Grecia helped me out when I was debating over which car was best for my family and myself. She was very patient and answered all of my questions. She took the time to listen to what i needed and when she showed me a few different models, she clearly explained the differences allowing me to make an informed decision. It was easy to talk to her, she was a great help! More

Smooth No Pressure Sales White Plains Nissan is under a new ownership structure. When I walked into the dealership as a repeat customer, I was happy to find that I received t White Plains Nissan is under a new ownership structure. When I walked into the dealership as a repeat customer, I was happy to find that I received the same type of customer service from the entire staff that I have grown accustomed to over the years. My salesman, Mr. Mahari Davis, was a true professional with a great personality. I was offered refreshments, a test drive on the 2015 SL AWD Rouge and a complete demonstration on all the new features on the car. Most importantly, Mr. Davis' style is no pressure sales combined with great after sales follow-up which I greatly appreciated. Love my new Nissan Rogue! More

Thorough & Efficient Sale. Went in not really sure what I was looking for but Grecia came and thoroughly gave me a run down of all the cars qualities and recommended what best s Went in not really sure what I was looking for but Grecia came and thoroughly gave me a run down of all the cars qualities and recommended what best suited my needs. I loved how efficient and easy going Grecia was which made finding my car all the more successful. Great job Nissan White Plains! Thanks Grecia! More

Great service! When i arrived at the dealership and started to look around because i usually cant decide fast and there I was greeted by Grecia. She showed me aroun When i arrived at the dealership and started to look around because i usually cant decide fast and there I was greeted by Grecia. She showed me around and was very patient dealing with me since i could be a hard person to deal with sometimes. She is very good with customer service i could learn from her since i am also in customer service. At the end I got the car i wanted and was greeted with some great customer service thanks to her. More

Hands down Amazing customer service!!!! I arrived at Nissan after doing my homework on which dealership would give me what I want for the right price and quality. I wasn't expecting to make I arrived at Nissan after doing my homework on which dealership would give me what I want for the right price and quality. I wasn't expecting to make a purchase on the spot but I did want someone to take the time to show me around and eventually return and take the plunge. Grecia was just the right person for the job!! As soon as I entered she greeted me and made me feel welcome. There was no pressure to buy on the spot and she was very patient with me. I am a very indecisive person and always skeptical of prices. But she talked me through every inch of paperwork and spent an enormous part of her day showing me different cars. She was so sweet and personable, I can't imagine that my experience would've been as pleasing if someone else would've attended me that day. All in all if you enter the Nissan white plains dealership ask for Grecia (although chances are she will be already waiting for you with a warm smile). More