Nissan of Westbury

Exhausted. 2 stars, would be none, but for Brendan only. Total of over 5.5 hrs in 2 days and no car. Yes, some credit score bangs, but we are Nissan customers over 22 years, total 8 leases and they could no Total of over 5.5 hrs in 2 days and no car. Yes, some credit score bangs, but we are Nissan customers over 22 years, total 8 leases and they could not approve us. The constant run around was not appreciated, as we live over an hour away. Finance people did not keep their promise to "make a few higher up calls" to push it through. As they kept us waiting by the phone for an additional 8 hrs plus the 5.5 in person. So if you have 14 plus hrs to waste, plus have to listen to alot of customers screaming bait and switch tactics yesterday while we waited from 430pm to 730pm. It was crazy and not professional. To the finance guy in the hula shirt, I heard your nasty comments to me across the showroom floor. If " she doesn't like the offer then tell her to get up and leave go elsewhere I don't give a darn. Nice. You should dress professional and go sign up at charm school. Thank you Brendan for trying, and being so nice. TK, well I don't think you personally tried like you said, and could not even say hi yesterday. And the finance fella in the hat? Nice try but, no. Also have those customer yelling sessions to the side. More

We purchased on August 15, 2020 a used 2017 Volvo XC60 with 34k miles on it and subsequently discovered and advised by Volvo that we were given by Nissan of Westbury a car that had bald cracking tires, wo with 34k miles on it and subsequently discovered and advised by Volvo that we were given by Nissan of Westbury a car that had bald cracking tires, worn down brake pads and rotors that wouldn't pass inspection, computer dashboard maintenance, low voltage and tire warnings, missing screws in the wheelwells, missing the second remote key and Nissan of Westbury did nothing to prepare our Volvo safely for resale...dangerous place to buy a used car from!!!...cost me an additional $3500 due to their negligence...steer clear and run away from these guys...general manager Neil Sims never answered any of my requests for assistance and doesn't care...shame on him!!! More

Last week I had posted my negative review for this store but latter on when I read the response of Ms.Kimberly the loyalty manager as she said that she would like to speak to me, I called her and explained but latter on when I read the response of Ms.Kimberly the loyalty manager as she said that she would like to speak to me, I called her and explained her what has happened with me on last thursday and friday. She promised me that if I come back to the store she would get me the deal I want , so I decided to go today that is 08/20/2020 but before that I got a call from Jamie the sales person that my case has been given to him and I should see him. Today morning when I reached the store I was met by Jamie ,I must say he is a very warm person and a very good sales person, he is an asset for the organisation if I could give him 10 stars that would be less. Also the GM Mr. Jason is also a wonderful person he gave me the deal I wanted. Overall I would like to thank Mr. Jason, Ms. Kimberly and Jamie for the wonderful experience I had with them. Hope to visit this store after my lease is over after 3 years but I will definitely recommend this store to my friends. Raj Punjabi More

Repeat customers We have been to this dealership in the past and have made several purchases with a previous salesperson no longer with the dealership. Sometimes it is We have been to this dealership in the past and have made several purchases with a previous salesperson no longer with the dealership. Sometimes it is discouraging to start over with someone you don't know but we got an email from a Meaghan Snyder, Internet sales specialist who got the ball rolling by advising my wife Kelly that her 2017 Sentra lease will be expiring in a few months. 3 years does come upon us quicker than you think so I did respond to her and then received a call from a Joe Mcguire who called us back to follow up, answer some questions for us and set up an appointment to come in over the weekend. We arrived at the dealership on Saturday afternoon 1/4/20 and was greeted by sales and leasing consultant Julio Bergollo. A very friendly guy who gathered some info to find out our goals including trading in our lease. To narrow down the review, The dealership was limited in making certain deals in our affordable monthly payment range due to lack of incentive and rebate programs and more expensive technology in today's vehicles. We were considering the 2019 leftovers of the Kicks and Rogue Sport. My wife did like the Kicks, she sat in it and fell for it a lot and would have leased it if wasn't such an excessive lease payment due to no programs from Nissan. It was disappointing because the Kicks reminded me of the Xterra, a nice looking vehicle with limited technology but for some reason, Too costly. I must say, Julio spent a considerable amount of time with us. He was non aggressive and very patient and this resulted in us being relaxed and comfortable. So in the end, My wife ended up getting back into a newer 2019 Sentra lease which was OK. At the beginning, the lease payment was also high but the dealership was flexible and worked with us to make the vehicle more affordable. I appreciate the dealership taking into consideration that we have bought several cars there already. We ended up coming back this past Sunday to finalize paperwork and pick up new vehicle. The process was simple, easy and quick. The only complaint that I would have through this process and this is nothing to do with Julio but fees like destination fees are a ridiculous charge that a dealer passes on to the consumer for vehicle being transported from factory to dealer usually about $800.00 and the bank processing fee of $650.00. So you figure a another $1450.00 on top of your already required down payment including taxes and other fees. Now there is an option to roll these fees into your total price which will result in a higher car payment. maybe the dealerships should consider a true rebate program of eliminating these fees for repeat customers. makes sense. So in final, We had another great experience with a great salesperson who I would definitely recommend to anyone looking for a vehicle and we would deal with him again in the future. Thank you Julio for all your help!!!! More

Unprofessional Do not buy Westbury Nissan they are blood sucks when you return lease. I have leased many cars never seen such unprofessionalism. Gave them a mint car Do not buy Westbury Nissan they are blood sucks when you return lease. I have leased many cars never seen such unprofessionalism. Gave them a mint car low miles even oil change and inspection. You better to deal anywhere but Nissan. They even had me pay $400 extra for white Altima. Now they have a credit chaser harassing me for $439. More

Julio bergollo was very helpful during my experience at Nissan! Very friendly and professional. He made purchasing my new car an easy and straightforward process. Would recommend seeing him if you come to Nissan! Very friendly and professional. He made purchasing my new car an easy and straightforward process. Would recommend seeing him if you come to Nissan of Westbury! More

My first car with julio Julio and Andre is amazing thank you so much for all your help I look forward to getting my next vehicle with both of youSo we can do another Instagra Julio and Andre is amazing thank you so much for all your help I look forward to getting my next vehicle with both of youSo we can do another Instagram video thank you for your help with my purchase in my car this thing is nic More

Great turn out Worked with Julio today while looking for a different car. He was great. He was very knowledgeable about all cars gave us his opinion and helped us ge Worked with Julio today while looking for a different car. He was great. He was very knowledgeable about all cars gave us his opinion and helped us get a better deal. I def would recommend him to everyone More