Nissan of Westbury

Had my car in for an oil change and inspection. They had to replace a part and kept the car over the weekend. I was never offered a loaner car. I spent over $400.00 and didn't even get a free car wash vouch to replace a part and kept the car over the weekend. I was never offered a loaner car. I spent over $400.00 and didn't even get a free car wash voucher. More

The people at Westbury Nissan service were so nice and very helpful with my concerns. They walked me through the issue the whole time and were honest and courteous. very helpful with my concerns. They walked me through the issue the whole time and were honest and courteous. More

Very professional dealer didn't push me to buy but staff was very friendly that I did buy a nissan rogue at a very good price. was very friendly that I did buy a nissan rogue at a very good price. More

Will be going back to the dealer a 4th time for this problem. The 1st they said they needed parts. The 2nd time they said it would take an hour and it took over 3 hours with an appointment. The 3rd time problem. The 1st they said they needed parts. The 2nd time they said it would take an hour and it took over 3 hours with an appointment. The 3rd time we had an appointment for the same issue and 3hours later they said come get your car the technician called out today and wouldn’t be able to handle it for another week. More

The staff were very professional, friendly and helpful during my visit. I was informed about the service that was being done throughout the wait time. during my visit. I was informed about the service that was being done throughout the wait time. More

Frank was a tremendous help and would come back again for his exemplary service...He went out of his way to help me and and literally felt his trust. his exemplary service...He went out of his way to help me and and literally felt his trust. More

The service was good. When we drove in to service bay the porters did not say Good Morning. Was not cheerful or friendly like other service places. Several service desk personnel was not friendly either wher porters did not say Good Morning. Was not cheerful or friendly like other service places. Several service desk personnel was not friendly either where they did not greet you or ask if you needed help. I dealt with Frank and he was friendly plus professional. He took care of what the car needed to be serviced and he didn’t try to oversell to make money. The mechanic was professional and he knew what issues needed to be corrected and completed it satisfactorily. However, they made me wait 6 hours for a brake job. The mechanic said he had to take care of a oil change and then lunch time came around and I guess added an extra 1.5 hours. I woke up early and came in at 7:30am and left around 1:30pm. They should complete the job quickly and get everyone out as quickly as possible. The oil change job on another car should be completed by another mechanic and finish the job before taking a lunch brake. Plenty of time to eat when the job is completed. Also, they didn’t have loaner cars available when I ask. For a longer and expensive job they should give out loaners so people don’t have to coup up and wait around the facility with lots of people during Covid pandemic. More

Gary Forehand at Nissan of Westbury was extremely helpful and knowledgeable. He took his time with us and got us a great deal. We would highly recommend this dealership. and knowledgeable. He took his time with us and got us a great deal. We would highly recommend this dealership. More

Did a good job. Work was done timely. Waiting room was clean and socially distant. people were courteous and answered all questions. Made me happy clean and socially distant. people were courteous and answered all questions. Made me happy More