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Nissan of Westbury

Westbury, NY

4.3
562 Reviews

939 Old Country Rd

Westbury, NY

11590

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Showing 562 reviews

May 13, 2021

It was a great experience as usual and good to know the offers available. The knowledge is vast and techs are great at their work. More

by AJOY28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
May 17, 2021 -

Nissan of Westbury responded

Thank you for the star rating. At Nissan of Westbury, we offer great deals because our customers come first. Our professional team is committed to providing quality service to everyone that walks through our door. Thank you and have a nice day. Tammy Groody - Owner Loyalty Manager 516-348-0150 Ext 427

May 12, 2021

Very Dishonest! They make you sign on the price “you want”, pretending you’re getting the best deal possible just to find out they robbed you. you’re better off buying online or ANYWHERE else! More

by Ctina212
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David, MEAGHAN SNYDER, Kim Barone, Jason Sichel, Neil Simms, Yasser Abdelaziz
May 17, 2021 -

Nissan of Westbury responded

We regret to read a review of this nature, as we are known for being very transparent with all of our customers. We would like to speak with you further to hear more about your experience and get the details of what happened. Please reach out to me directly at your convenience. Thank you, Tammy Groody - Owner Loyalty Manager 516-348-0150 Ext 427

May 12, 2021

These guys are crooks. They did a bait and switch on me TWICE. They manipulated the pricing on the contract and tried to change the monthly payment. When I caught it and pointed it out they “fixed” it but More

by dealerrater
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tyler Williamson, Jason Sichel
May 13, 2021 -

Nissan of Westbury responded

Sir, please note that our dealership is known for our transparency, and we are always upfront about our pricing information. We gave a fantastic deal on this vehicle as we always do. We will always stick up for our staff, especially our awesome leader, Jason, and Tyler always does right by his customers. But we always recommend that customers read through their contracts before signing, so that they understand all of the terms. Good luck with your new vehicle and hopefully we can assist you again in the future. Tammy Groody - Owner Loyalty Manager

May 13, 2021 -

dealerrater responded

I noticed they are not even trying to dispute or deny the agreed upon terms because they know I am telling the truth. Contract was reviewed after hours while everyone was leaving and pricing discrepancy was pointed out. When fixed (still with more deceit as they rounded up a dollar, which I did let go to save time), I didn't realized I was dealing with such deceitful people and so I only reviewed the price correction the second time instead of EVERY term detail that was already checked earlier. What does it say about a dealership that basically acknowledges the deceit was made but I am to blame for not catching it?? Tons of other terrible reviews online only support their dismal reputation.

May 13, 2021 -

Nissan of Westbury responded

We are NOT acknowledging deceit as there was NONE. Your contract was reviewed with you, line by line, as we do with every one of our customers, at the time of delivery. It is unfortunate that you are accusing us of not being upfront with you. As everything was reviewed with you before taking your vehicle home with you. Again, we hope you are enjoying your new ride. Tammy Groody - Owner Loyalty Manager

May 14, 2021 -

dealerrater responded

With all due respect, Tammy, you were NOT present for any of this and we never met, so you are not in a position to tell me how and what was reviewed with me after closing when almost everyone had already left the dealership. You are biased so you are taking the side of your organization, but doing so without ever taking the time to discuss the situation with me, the actual customer. So you can't possibly have clarity on what occurred. NOBODY went over any docs line by line or at all with me. I went over it myself. In my conversations with Tyler, he acknowledges being well aware of our agreed upon terms. And my daughter was there and heard everything. Anyone reading this will see the clear truth.

May 14, 2021 -

Nissan of Westbury responded

At this point, it is unfortunate that we can see eye to eye on this matter. We are always very careful to review contracts with all our customers and be as transparent as possible. As much as we'd like to, we cannot please everyone. We wish you luck in the future, and will still do our best to help and serve our community. Tammy Groody - Owner Loyalty Manager

May 14, 2021 -

dealerrater responded

We will never see eye to eye because Nissan of Westbury cannot acknowledge the truth. I surely won’t be the last customer who takes issue with these business practices. Nissan of Westbury may have made off with a little extra money from me but at least I can bring the actions of this dealership to the attention of anyone who reads the reviews that I will post all over social media. I can inform as many people as possible so they remain aware of who they are dealing with before they deal with Nissan of Westbury. On a final note, I was also charged an additional $50 given only as a HOLD on my credit card. I will be disputing as well that since I was given a receipt by Nissan showing this was not supposed to be charged. I was so patient with them to make this right over the last few weeks. Shame on Nissan of Westbury.

May 12, 2021

It's always a pleasant experience when I take my Murano to Nissan of Westbury for servicing, the team there are friendly, prompt and knowledgable and a special shout out to the mechanics who makes it all c More

by jphyppolite
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
May 17, 2021 -

Nissan of Westbury responded

Thank you so much for wanting to give us more than 5-star ratings. Knowing that you had an amazing experience at Nissan of Westbury is the best thing we could hope for. We appreciate you and wish you a fabulous week. Tammy Groody - Owner Loyalty Manager 516-348-0150 Ext 427

May 10, 2021

Sean was very friendly and professional, the waiting area clean and safe to wait for your car to be done, I will be coming back for my next oil change More

by DANNYCARPIO84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Clarke
May 17, 2021 -

Nissan of Westbury responded

At Nissan of Westbury, we care about our customers' experience and always strive to deliver quality service. We're glad to know we did a good job as usual. Thank you for the 5-star rating and be assured, Sean, and the team will keep doing what they know how to do best. Tammy Groody - Owner Loyalty Manager 516-348-0150 Ext 427

May 09, 2021

Not very organized..should not need to wait 3 hours to sign paperwork..new salesmen need proper training...they should not be running around doing many things at once.. More

by SOUPSON21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kermon, Mikko
May 10, 2021 -

Nissan of Westbury responded

We're sorry to know we could not provide you with a 5-star experience on your recent visit. We value our customers' time and want to do our very best to make them happy with their purchase. Please feel free to contact us at 516-348-0150 Ext 427 for any concerns or questions. Thank you for the feedback and have a nice day. Tammy Groody - Owner Loyalty Manager

May 09, 2021

Chris Shorter is terrific. Myself and other family and friends have purchased cars with him and the experiences have been great! George in Finance awesome! More

by KATHY29687
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Shorter
May 10, 2021 -

Nissan of Westbury responded

Thank you so much for sharing how awesome our team at Nissan of Westbury was and for trusting our recommendation. We will let the team know to keep up the amazing work. Tammy Groody - Owner Loyalty Manager 516-348-0150 Ext 427

May 09, 2021

Very clean very efficient I feel I should have tried to get a better deal but at the time figured it was fair will be back with my daughter for another car soon More

by suss49
Recommend Dealer
Yes
Employees Worked With
Mikko Simms, Jason Sichel
May 10, 2021 -

Nissan of Westbury responded

We're grateful for the 5-star rating and for trusting us. Be assured you got a good deal with Nissan of Westbury. Enjoy your ride and have a fabulous day! Tammy Groody - Owner Loyalty Manager 516-348-0150 Ext 427

May 08, 2021

Very professional dealership. Clean and modern showroom. Chris Shorter, management, and finance was a pleasure to work with. Highly recommend Westbury for your next Nissan!! More

by HOODS31
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Shorter
May 10, 2021 -

Nissan of Westbury responded

Thank you for the 5-star rating and recommendation! At Nissan of Westbury, we strive to deliver customer satisfaction and are excited when we get a review like yours. Thank you and have a nice day. Tammy Groody - Owner Loyalty Manager 516-348-0150 Ext 427

May 07, 2021

Everything was great and we were able to get the car we wanted. Sales and Management team was great. Clean show room and I never felt I was "Being Sold" More

by ROBCOHEN1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Forehand, Neil Simms
May 10, 2021 -

Nissan of Westbury responded

At Nissan of Westbury, we lookout for our customers' interest and provide professional advice on the car that best suits you. Thank you for relying on us and for the 5-star rating. Be assured we're always here for YOU. Tammy Groody - Owner Loyalty Manager 516-348-0150 Ext 427

May 10, 2021 -

ROBCOHEN1 responded

Great place to get a car.

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