Nissan of Van Nuys - Service Center

This has to be the worst, ABSOLUTE WORST DEALERSHIP/ SERVICE DEPT IN THE WORLD! Let me start with never buy a Nissan. With that said my wife was on her way on San Francisco when the transmission blew on SERVICE DEPT IN THE WORLD! Let me start with never buy a Nissan. With that said my wife was on her way on San Francisco when the transmission blew on a 2007 Nissan Sentra w/ approx 123k miles on it. Long story short, after having a shop diagnose the issue, I retrieved the vehicle and contacted Nissan about the problem, I was informed that the car's drive train had a 120k mile or 10 year warranty. I was unaware of this and if I did i would have taken the car in at 119,999 miles with that said. I had it towed to this God awful dealership/ service dept. I was told by the service dept to have the car towed and a Bill Parks will sign for it and take care of it. Well this started on Friday by Monday I had heard nothing. So my wife calls the service dept, they said they never received the car.... I contacted the tow company and they provided me with all the necessary paperwork show a "Bill" signing for it. At this point I was getting nowhere with the service dept, so I decided to take time out of my work day and drive over there to sort this out. At this point i get directed to speak with Bill Parks. Bill Parks tells me he never signed for anything and never received the car. I walked the lot and sure enough its sitting right there. Well its a good thing I cleaned the car out because it was unlocked and nobody from Nissan had any paperwork or that it was there. Now the fun part was tracking down the Key's to the vehicle. It took me looking at there wall of keys to find it. During my whole time interacting with Bill Parks he was down right rude, inconsiderate, acting as if he didn't want to do his job, he was unhelpful and left me with very dissatisfied to the point I didn't want him to do my repair. After this whole debacle at the service dept, 2 days later my wife gets a call letting us know that Nissan will not warranty the transmission. NEVER I REPEAT NEVER BUY A CAR FROM THIS AWFUL DEALERSHIP OR A NISSAN IN GENERAL, THEY ARE CRAP CARS AND A LOUSY COMPANY THAT DOES NOT STAND BEHIND THEIR PRODUCTS. I'D RATHER PUSH ANY CAR THAN A NISSAN. STAY AWAY YOU HAVE BEEN WARNED!!!! More

changed mind after service problem with car not fixed… brand new car and there was a problem with the interior and been months but no one is returning calls to fix problem with car not fixed… brand new car and there was a problem with the interior and been months but no one is returning calls to fix More

Bill and Eric were life savers for my car. I originally came in for a computer recall. as i was on my way my check engine soon lite came on. they were as kind thoughtful and COVERED ALL THE POSSIBLE QUESTI came in for a computer recall. as i was on my way my check engine soon lite came on. they were as kind thoughtful and COVERED ALL THE POSSIBLE QUESTIONS THAT could be. it was so impressive how hard they tried to please. They found the problem and i was so impressed with the service AND PRICE I WAS SHOCKED. WHEN i got in my car and drove away it drove like a charm. I must say that i was completely satisfied and impressed.They have most defiantly earned my return business and should be given bonuses or paid top dollar salary's for there tremendous positive and helpful attitudes and, good work. Good job guys. Thanks from Sheldon Scott Silverman. More

Although this was only the second time i had had Cesar as a Service Representative, he recognized me and called me by name right away. Cesar was off the following day, when i needed to return my car once th a Service Representative, he recognized me and called me by name right away. Cesar was off the following day, when i needed to return my car once the part had been received, and Mike recognized me as well. There was some confusion as to whether the generic part I had chosen (over OEM) would be suitable, and Mike kept me informed of the process AND made some excellent suggestions for alternatives if the part ended up not being OK. (It was). More