Nissan of Van Nuys - Service Center

Avoid this dealership AT ALL COSTS! I really wish I would have read the reviews before bringing my car in to get serviced. I've never had an issue with any other Nissan before but this p I really wish I would have read the reviews before bringing my car in to get serviced. I've never had an issue with any other Nissan before but this place tried ripping me off beyond belief and were holding my car hostage until I gave in. They had my car for 8 days for the repair!! They wouldn't update me when I called about it and they didn't have a time when I would be able to get mine until the day before. They told me Thursday my car would be ready for pickup Friday. When I got there Friday they told me it wouldn't be ready until 6pm. Really? Then why not say that the first time you called? When I went in to pick up my car later then they tried telling me that I scratched the courtesy car. When we were inspecting the car before I took it, I asked the girl about that particular scratch and she said it was too small to matter and they wouldn't be looking for that when I turned it back in. Also there was bumper damage and the girl said the same exact thing that it wasn't major that they look for so it wasn't noted on the paper. When I dropped it off those are the exact things they said I was responsible for! Literally they walked right up to that scratch like they knew it was there and said, "Oh well here's a scratch you're responsible for." After an hour of trying to tell these people the marks were there prior they finally said, "Fine we won't charge you for the entire repair we'll just charge you $250." This makes no sense then. If I really did damage your courtesy car why would you "settle" for $250? You wouldn't. You would charge me full price. Oh I guess I should mention that the repairs on my car were under warranty so I didn't have to pay anything which is why I think they're trying to get money out of me any other way they can. This place knows they're scamming people! When my car came around, IT WAS DAMAGED!! Then that took another hour for them to figure out what to do. There were no photos taken of my car when I dropped it off but they said they'd have to refer to photos to make sure? They finally admitted they didn't have photos either. So they said they had to check the security cameras which they couldn't do that very moment and they'd be in touch. The girl who originally inspected the car with me should have wrote down those marks regardless of size but she knew what she was doing. Long story short - this place is full of scam artists and AVOID it at all costs! More

Oil Change - Fast and effective service As a Nissan leaser, I must obtain Nissan dealership service. I'd been going to universal nissan, but find they have long wait times for service. I've As a Nissan leaser, I must obtain Nissan dealership service. I'd been going to universal nissan, but find they have long wait times for service. I've found Van Nuys to be a better option as far as availability and service in general. Would recommend 10/10 More

Great service. My go to dealership before was mission Hills Nissan. After having a valuable ring stolen from my car... I never went back and consumer affairs sent me My go to dealership before was mission Hills Nissan. After having a valuable ring stolen from my car... I never went back and consumer affairs sent me to Ban Nuys Nissan. I love it there. Everyone is friendly and helpful. More

Best Nissan Service Whether regular service or a recall visit, the entire staff is polite, efficient and get the job done without pressure tactics. They are friendly and Whether regular service or a recall visit, the entire staff is polite, efficient and get the job done without pressure tactics. They are friendly and knowledgeable and even let me know an item I needed replaced was under warranty. Overall two great visits and I will be returning! More

The best customer service! Michael took it upon himself to treat me like a real human being and not just a number. He made me feel special and made sure all the things on my car Michael took it upon himself to treat me like a real human being and not just a number. He made me feel special and made sure all the things on my car got fixed under warranty. More

Great Customer Service !!! Recently took my car out to get looked at. My camera would glitch occasionally when I would drive in reverse.Recieved a rental car from Nissan. And wa Recently took my car out to get looked at. My camera would glitch occasionally when I would drive in reverse.Recieved a rental car from Nissan. And was updated on my car everyday and was informed about any concerns.They weren't able to find the problem. But did let me know if it happens to give them a call. Very friendly . Loved that they were very honest. I was in the loop all the time. Thanks again to the technician, Manager and Gerardo G for the great help. More

Service review It was my first time getting a service at this dealership. I came in on a late Saturday afternoon and your employee, Gerardo Gonzalez, in the service It was my first time getting a service at this dealership. I came in on a late Saturday afternoon and your employee, Gerardo Gonzalez, in the service department displayed excellent customer service and treated me as if I was the first customer of the day, which is quite impressive. He was very easy to contact regarding the status of my car and delivered a resolution timely. Thank you for your excellent display of customer service! More

Exceptional customer service on every level! Michael Villano and his crew are the best in the business! My 2014 Nissan Altima runs great and everyone always takes good care of me! Michael Villano and his crew are the best in the business! My 2014 Nissan Altima runs great and everyone always takes good care of me! More

Oil change The best service ever at Nissan's of van Nuys, Gerardo Gonzales The man that took care of me very very professional very halpful ...and he know to ex The best service ever at Nissan's of van Nuys, Gerardo Gonzales The man that took care of me very very professional very halpful ...and he know to explain what my car needs for service More

El mejor servicio de todo Los Ángeles CA Para mí en especial el Senor Nazario sanchez una persona muy profesional .lo recomiendo con toda confianza que tienen el mejor servicio de toda la áre Para mí en especial el Senor Nazario sanchez una persona muy profesional .lo recomiendo con toda confianza que tienen el mejor servicio de toda la área de Los Ángeles CA.. More