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Nissan of Van Nuys - Service Center

Sherman Oaks, CA

4.6
674 Reviews

674 Reviews of Nissan of Van Nuys - Service Center

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September 15, 2024

Workmanship is great but communication and follow-up and follow through in terms of getting answers was lacking and frustrating at times. More

by STEVEN.BORNSTEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim
Report | Print
Nov 14, 2024 -

Nissan of Van Nuys responded

Steven.bornstein, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. When you have an opportunity, please reach out to us at (866) 267-2092 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

September 13, 2024

Great service Fernando Kimberly and service manager and mechanics worked for them great service ty More

by JAMES Richardson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fernando Kimberly service mgr
Report | Print
Nov 13, 2024 -

Nissan of Van Nuys responded

James Richardson, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.

September 13, 2024

Everything is overpriced. Cars, parts, service. They take advantage of the people by thinking they’re stupid. They tried to charge me 150 for something I got for 10 dollars in More

by 1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
Nov 14, 2024 -

Nissan of Van Nuys responded

1234, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like to have a better understanding about your experience. Please reach out to us at (866) 267-2092 at your earliest convenience and we will do our best to resolve this with you.

September 12, 2024

The service adviser who worked on my service was exemplary I will spread the good work they been giving Excellent Thank You Nissan of Van Nuys More

by OJETLINAO60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Alvarado was superb
Report | Print
Nov 13, 2024 -

Nissan of Van Nuys responded

Hi Ojetlinao60, thank you so much for your positive comments about Nissan Of Van Nuys Parts! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Van Nuys Parts!

September 09, 2024

I appreciate the great customer service they provide and the clean environment in this dealer. More

by JUSTINAOTAROLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nasario Sánchez
Report | Print
Nov 13, 2024 -

Nissan of Van Nuys responded

Hi Justinaotarola, thank you so much for your positive comments about Nissan Of Van Nuys Parts! If you have any further questions, please give us a call. We're always happy to help!

September 09, 2024

I always receive amazing service. Everyone is professional and respectful. Keep up the good work! Thank you More

by Mayrarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Arreola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gabriela Gamboa, Eddie Rodas
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Nov 13, 2024 -

Nissan of Van Nuys responded

Mayrarey, we really appreciate your positive review! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 08, 2024

The service was good I have a appointment for maintance @ 8:30 and was done by 10:30 Indidnt mind I dis not have any plans the provided with complimentary cofee which is great and latte which is also great. More

by smreyes819
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Munoz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Ruiz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Arreola
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Rodas
Report | Print
Nov 13, 2024 -

Nissan of Van Nuys responded

Hi Smreyes819, thank you for taking the time to leave a review for us at Nissan Of Van Nuys Parts. We're happy we could meet your expectations! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 06, 2024

Great service and great staff - Genesis & Kimberly! !! Will continue to service my car with you. More

by leo.matos1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Genesis
Report | Print
Nov 13, 2024 -

Nissan of Van Nuys responded

Leo.matos1969, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

September 04, 2024

Service Center is a scam. No basic knowledge of the customer service . Not worth for customers More

by JOYMUZHUTHETTU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Staff
Report | Print
Nov 14, 2024 -

Nissan of Van Nuys responded

Joymuzhuthettu, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (866) 267-2092 so we can work towards a resolution. We look forward to hearing from you.

September 04, 2024

The dealership was very welcoming. They assisted me on my car and followed up on my questions. More

by DAVIDLEMUS1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nassario
Report | Print
Nov 13, 2024 -

Nissan of Van Nuys responded

Davidlemus1961, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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