Nissan of Van Nuys

Excellent customer service I went in for an oil change on a busy Friday afternoon and Blanca took quick care of getting my car in. Evey one from the Service manager down to the I went in for an oil change on a busy Friday afternoon and Blanca took quick care of getting my car in. Evey one from the Service manager down to the tech who brought me back my car were extremely friendly . They made me feel that my time was important. I would tell everyone I know what a great service Dept this dealership has under the leadership of Mike Villano. More

Service visit was truly exceptional!!! Service visit was very good .. All my complaints were resolved ... Service personnel were truly helpful especially the service adviser who was excepti Service visit was very good .. All my complaints were resolved ... Service personnel were truly helpful especially the service adviser who was exceptionally efficient and helpful. More

Great customer service! I will stay here a long time. Thank you for the courtesy and professionalism. I could recommend this place to my friends and family. Thanks. I will stay here a long time. Thank you for the courtesy and professionalism. I could recommend this place to my friends and family. Thanks. More

Beyond fantastic The best thing I ever did was buy a Nissan the second best thing I ever did was switch to this location. Super fast service, extremely friendly and he The best thing I ever did was buy a Nissan the second best thing I ever did was switch to this location. Super fast service, extremely friendly and helpful. All the staff make your experience amazing and Gabriel Gonzalez has made a lifetime customer of this dealership! Keep up the good work and hopefully I only have to visit for maintenance but if not I look forward to the awesome service you guys provide! More

Just wonderful . Made an appointment online droped the car off I was shuttle home I was contacted when car was ready shuttle came and picked me up they did wonderf . Made an appointment online droped the car off I was shuttle home I was contacted when car was ready shuttle came and picked me up they did wonderful work and I was charge less than I expected recall notices fixed top-notch to the dealership More

Horrible customer service I went in on Monday night right before closing time to check out a 2015 370 Nismo with over 300 miles. I mentioned to your sales person that I really I went in on Monday night right before closing time to check out a 2015 370 Nismo with over 300 miles. I mentioned to your sales person that I really just wanted to see what kind of deal we can make but he persisted in a test drive or he would get into trouble. After 5 minutes of him nagging that I needed to drive the vehicle before discussing figures I finally decided to take it around the block. Finally, we go inside to speak numbers and I mentioned I would be paying cash and just wanted to see what the absolute lowest I could take that car considering cash payment. He finally comes back with another gentleman to tell me that they can cut a deal for 51k. I first asked him if the vehicle was a "New" vehicle considering it was a 15 not a 16 and already had over 300 miles. He's response in a sarcastic way, "if it would of been used the car would of been at our used car lot". I then told him I was not willing to pay 51k for that car. He asked how much and I told him I had 40k cash. He then stood up and told me to have a good night. What a xxxxen xxxxxxx, my wife was surprised at my composure as we walked out. I guess it was time to close up and leave. The next day I bought the car from somewhere else over the phone. Dear David Thank you for your business for the Nissan 370Z 2016 , I hope you enjoying the new car and if you have any question or concern about the car or service, Please feel free to call me. And if anybody looking new car in your family or friend circle, I want to provide you and everybody Truly Exceptional service and make them happy with all process Thank you again Sincerely Raj Bartia Internet / Fleet Manager (909) 450-0523 Direct Line (909) 773-8791 Cell More

Really nice staff and friendly service! I've brought my car here a couple of times and the service is always impeccable! My car was done way quicker than I expected and they even managed to I've brought my car here a couple of times and the service is always impeccable! My car was done way quicker than I expected and they even managed to give me a car wash. They also matched a competitive dealerships coupon! More

Fantastic Service Along with the fantastic service of Nissan of Van Nuys, the convenience offered by the dealership will keep me coming back for all my subsequent servi Along with the fantastic service of Nissan of Van Nuys, the convenience offered by the dealership will keep me coming back for all my subsequent servicing. I live and work on the west side of LA where there are no longer any Nissan/Infiniti dealerships to service my automobile. Using a shuttle or arranging a ride is incredibly difficult due to traffic on the I-405, but in each of the 3 visits to Nissan of Van Nuys I was able to obtain a loaner car so that I could drop the car off at noon on one day and subsequently pick it up at noon on another day. Plus, having the loaner was extremely useful since in 2 of those 3 visits the work took more than a day and I would have been without transportation if it weren't for the loaner car. More

service and more. why is it never just a oil change... Michael villano took care of me - turned out fine but took a while to get there - I will come back for another vi why is it never just a oil change... Michael villano took care of me - turned out fine but took a while to get there - I will come back for another visit and take it from there More

Great experience every time! Even though a change of ownership and staff took place a couple of years back, the experience has gotten better. Straight out in simple words, profess Even though a change of ownership and staff took place a couple of years back, the experience has gotten better. Straight out in simple words, professional, friendly and courteous. Kudos to Gabriel who has assisted me for doing an exceptional job. More