Nissan of Van Nuys

worst dealer ever! I purchased my Nissan cube from this dealer and 1. they gave it to me dirty when I went in for my free car wash to redo my paperwork it took them over I purchased my Nissan cube from this dealer and 1. they gave it to me dirty when I went in for my free car wash to redo my paperwork it took them over 3 hours to not even touch my car. The only reason I got it back was because I told them to give it to me, 3 hours is to much of a wait for a simple car wash. After I though hey give them a second chance so I went in for an oil change, 3 hours later they never touched my car and gave me a rental, once I received my car it began to make weird noises so stupidly I took it again as 3rd try is the charm. I waited another 3 hours, this was with an appointment just so they can tell me that my axel was busted, upon them servicing my "broken axel" it turns out it was never my axel but my brakes. you would think that "car specialist" would not what the f**** they are doing and telling you. not to mention that my so called coverage for my car was not valid for that specific issue and I had to pay out of pocket! They make more excuses that they can't keep track of their own lies. Not to mention how big of rip offs they are!!! More

Excellent Customer Service Nissan Van Nuys is my first choice for quality car care and customer service. I would particularly like to thank service advisor Luciano. He has ass Nissan Van Nuys is my first choice for quality car care and customer service. I would particularly like to thank service advisor Luciano. He has assisted me with my car service needs several times and he always exudes excellent customer service and professionalism. It never feels as if he is trying to upsell me on an unneeded service and I can truly state this is very rare in the car service industry. My car service history with Luciano have kept me a loyal patron and I never hesitate to recommend this dealership to friends and families due to my excellent customer experiences here. Keep up the great work! More

Excellent Customer Service and Communication I brought my CPO 2008 Nissan Altima SL in because my air bag was stolen and needed replacement. Gabriel Gonzalez provided me with excellent service! I brought my CPO 2008 Nissan Altima SL in because my air bag was stolen and needed replacement. Gabriel Gonzalez provided me with excellent service! More

Great Service I brought my car in the other day for an oil change and tire rotation. Gabriel was very helpful and courteous - which is why I keep coming back, reque I brought my car in the other day for an oil change and tire rotation. Gabriel was very helpful and courteous - which is why I keep coming back, requesting him! Thank you! More

Excellent Service! Wonderful people! As always awesome service and excellent care with Michael, Ronald, Luciano and the entire service team at Nissan of Van Nuys! Thank you so much! As always awesome service and excellent care with Michael, Ronald, Luciano and the entire service team at Nissan of Van Nuys! Thank you so much! More

Above and beyond service When I brought my 2013 Altima SV in for service there was a replacement part that was on back order. Mike Villano reached out to me afterward to indic When I brought my 2013 Altima SV in for service there was a replacement part that was on back order. Mike Villano reached out to me afterward to indicate they had the part in and whenever it was convenient for me to bring it in he'd have it replaced while I waited. I brought it in and Mike kept his word. Additionally, they did a quick wash and dry for me. That's service. More

Great service . Kind and knowledgeable Luciano. Throughly explained all work. Spoke clearly and looked me straight in the eye. When I needed extra help getting my . Kind and knowledgeable Luciano. Throughly explained all work. Spoke clearly and looked me straight in the eye. When I needed extra help getting my rental sooner, a high ranking office person helped me out. The woman in charge of getting me the rental hustled. More

Trustworthy, fast service The price they quoted for the service was far less than other dealers becuase they knew that the manufacturer was paying for some of it due to the yea The price they quoted for the service was far less than other dealers becuase they knew that the manufacturer was paying for some of it due to the year imy car was made; other dealers did not know this, or didn't tell me about it. Luciano handled everything from the first phone call to the explanation of service in an efficient and effective manner. They took my car immediately when I arrived and had it done 30 minutes before it was promised. All the dealership employees were friendly, and the waiting area WiFi was great. I did not buy my car from them, and they still treated me like part of the family. More

Amazing Honest Service Kenny was AMAZING!!! We had been to 3 or 4 other dealers but he took the cake. Helpful, patient, and MOST importantly honest. I have told ALL my co wo Kenny was AMAZING!!! We had been to 3 or 4 other dealers but he took the cake. Helpful, patient, and MOST importantly honest. I have told ALL my co workers SEE Kenny at Van Nuys. More

Great Service Department Luciano is the best! He always remembers my name and always does a great job on my car and my husband's car. Van Nuys Nissan is so easy to deal with Luciano is the best! He always remembers my name and always does a great job on my car and my husband's car. Van Nuys Nissan is so easy to deal with and accommodating. I use the shuttle to go to and from work and they are great! I also adore Samantha in the cashier/parts area, she dropped me off at work once on the shuttle and has been a gem since! She also always remembers me. Thanks everyone! More