Nissan of Van Nuys

ELDER LAW!!! OK so these people took advantage of a senior citizen~my father in law!!!! They blatantly took advantage of his state of mind and ran off with it!!! OK so these people took advantage of a senior citizen~my father in law!!!! They blatantly took advantage of his state of mind and ran off with it!!! My father in law says that Jesse was of course sugar coating everything and he did not even realize what actually happened. They are NOT TRUSTWORTHY (what car sales person is?!?).. I get that they want to make a sell but to scoop to this level???!!! Jesse is the salesman and I am applaud at this behavior. Jesse not only did he swindle him into a really horrific contract but he even drove my father in law's car back home..knowing that if the customer takes the NEW car out the lot themselves~that it's a done deal! We went back and they said "well he came to us" BUT THEY KNEW WHAT THEY WERE DOING!!!! THEY CONSCIOUSLY TOOK ADVANTAGE knowing that they would get him locked into a deal that NO SANE PERSON WOULD SIGN!!!!! This behavior is absolutely APPALLING~SHAMEFUL, UNETHICAL, REPULSIVE!!!! JESSE AND CREW~ SHAME ON YOU!!!! YOU GUYS DO NOT KNOW ABOUT THE "ELDER LAW"!!! You wouldn't like it if this would happen to a family member of YOURS!!! and if anyone says "well you shouldn't let your father in law out, etc" you do not know how it feels to be in this position! better believe that I will report this to the better business bureau AND I ENCOURAGE EVERY SINGLE PERSON THAT HAS HAD A BAD EXPERIENCE TO DO SO!!! DO NOT GO TO THIS DEALERSHIP!!! More

Perfect Service I had perfect service on my Sentra on Sat, 3-25-2017. My customer service representative, Gabriel Gonzalez gave 100% attention to the requirements tha I had perfect service on my Sentra on Sat, 3-25-2017. My customer service representative, Gabriel Gonzalez gave 100% attention to the requirements that my car needed. I have been a customer since 1979 and always receive excellent service. Thanks, Paul. More

Best repair experience Went to the Nissan of Van Nuys for my wives Sentra. Not only are they attentive when you arrive but they make sure they attend you great. Michael the Went to the Nissan of Van Nuys for my wives Sentra. Not only are they attentive when you arrive but they make sure they attend you great. Michael the service director is a total gentleman and makes sure if someone isn't helping you, he himself will help you. Jose also did a great job in following up with us as soon as the car is ready. Our repairs were supposed to be pretty cost heavy but they make sure to do they're research, and we found Nissan warranty covers. Also when they were not there all the other service employees are checking in with you. If my service engine light on our Nissan turns back on again, I feel safe knowing I will feel satisfied with heir work. More

Super easy ! My husband and I couldn't be happier with our experience. Alan Martinez sold us our 2017 Nissan Rogue and made everything easy for us. Thank you, Alan My husband and I couldn't be happier with our experience. Alan Martinez sold us our 2017 Nissan Rogue and made everything easy for us. Thank you, Alan! More

The Best Service I would recommend this place all owners of Nissan, because the service guys very professional and communicative. Special thanks service specialist Gab I would recommend this place all owners of Nissan, because the service guys very professional and communicative. Special thanks service specialist Gabriel for helping and resolve exhaust pipe problem for FREE and Michael Villano(Service Manager) for explaining me current problem regards oil leaking and exhaust noise. Guys you are best and thank you for your time and relationship with new customers. More

Great !!! Service and Exellent customer Service Just because is a excellent Dealer and Great customer Services always ...Michael was a Great assistant and We feel very safe with our Car service Just because is a excellent Dealer and Great customer Services always ...Michael was a Great assistant and We feel very safe with our Car service More

Watch out when servicing your car here 1st time I had car serviced there it seemed okay and fair but when I went back the 2nd time to have my car serviced, I was told it would take two days 1st time I had car serviced there it seemed okay and fair but when I went back the 2nd time to have my car serviced, I was told it would take two days and it ended up being over a week. When I finally picked up the car I was given the run around by the service manager Mike Villano stating that the bill, which I was told would be 1600.00 was now at the 1850.00 range was confirmed by his guy via a phone call. I was never given a phone call for the added costs, nor did they fix my car. When I got the car back from the dealer arguing the cos,t which they did not reduce, I found that they not only did not fix the car, but they added dirty oil to my car, They broke my key change, They messed with my radio and CD's. To top off all of that, when I complained to everyone there about the poor customer satisfaction I was sent a text to never come back. Which I wont. You would think spending over 3200.00 dollars in repairs with in a 8 month range, That they would be happy to service your car in the future. To make matters worse, I just changed my own oil in the car only to find out that they ripped of my high end exhaust and replaced it with a junk yard exhaust. My opinion is they mess with your car only to try to sell you a new car. They have poor ethics and don't respond to customer complaints. I would never buy a car from this dealership. More

Use your rewards and coupons I really appreciate the coupons and deals this service center gives me. Used my rewards and did not have to pay anything. Technicians and Nissan exper I really appreciate the coupons and deals this service center gives me. Used my rewards and did not have to pay anything. Technicians and Nissan experts are what they are experts! My car runs great because they take good care of it. For that I really want to say thank you. More

Wonderful service! My 2015 Murano had a recall for a small brake problem. I received the recall notice but could not act on it for a while. When I dropped my car off f My 2015 Murano had a recall for a small brake problem. I received the recall notice but could not act on it for a while. When I dropped my car off for the adjustment I was greeted by Carla and she had my car in for a day until the part became available. It took over the weekend to get the work done so I was given a oar loan car to use for the three days during that time. When I was called to say the work was finished, I returned to the dealer, and in addition to the recall my oil was changed, the tires rotated and the car washed inside and out. They didn't have to do the extra work as I was just having the recall done, but it was not only done for me but there was no charge for all that extra work. More

A rountine maintenance I just made a cross country trip from Alabama and my Nissan was due for a oil change and tire rotation so I located this Dealership via safari. I was I just made a cross country trip from Alabama and my Nissan was due for a oil change and tire rotation so I located this Dealership via safari. I was received with a friendly and knowledgeable staff. Not only was routine maintenance done but they also washed and vacuumed my VERY dirty truck. The customer service was a 10 out of 10!! Please let your staff know how thankful I am. Sherrie Peterson More