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Nissan of Troy

Troy, MI

4.4
393 Reviews

1800 Maplelawn Dr.

Troy, MI

48084

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393 Reviews of Nissan of Troy

September 25, 2023

Miles was the most helpful, courteous salesperson! Helped me pick the car of my dreams and gave me a great deal! Highly recommend!! More

by jdepalma221
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Lacey, Stephan Saba, Chanel Murray, KaRon Thomas, Jaime Jones, Tabatha Ralph, Caitlin Zielke, Ali Bazzi, Miles Edwards, Emily Diebel
Sep 26, 2023 -

Nissan of Troy responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Nissan of Troy. We are always more than happy to assist you if anything else comes up. Take care!

August 07, 2023

Eric was the man! Very good service !!!! He was more than helpful and very friendly. I will be coming back for any other service that I need. More

by Rustyb529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Santiago
Aug 10, 2023 -

Nissan of Troy responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

June 01, 2023

Fantastic experience buying my dream car. Easy and convenient and very friendly staff. Highly recommended More

by bryanlemankiewicz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex palmateer
Jun 05, 2023 -

Nissan of Troy responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 20, 2023

Working with Jamie was great. She is very friendly and gave us a really good deal! More

by Akansha
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Jones
May 23, 2023 -

Nissan of Troy responded

Hi Akansha, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Nissan of Troy! We look forward to your next visit! Take care!

April 11, 2023

I was approved for a vehicle. I was told the monthly payment and term and they asked for a parcial deposit on the car. Next I heard nothing. Emailed their customer service after n More

by C.watkins1756
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Robert Risse, Jason Scott, Jaime Jones
May 03, 2023 -

Nissan of Troy responded

Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 274-4077. We look forward to hearing from you.

April 01, 2023

We are from Germany and had no idea how the US car maket and dealerships work. Because of the professional and nice treatmeant from Chanel we did not only purchase one car. 1 Monath later we purchased a sec More

by Benedikt & Jacqueline Wartusch
Recommend Dealer
Yes
Employees Worked With
Chanel Murray
Apr 04, 2023 -

Nissan of Troy responded

Hi Benedikt, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 31, 2023

Let me preface by saying I'm pretty hard on ratings, 4 is pretty good for me. 5 is perfect and beyond, can't say I ever had that treatment when buying a car... Pros: Jermaine made sure to follow up with m More

by jules
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine Phill, Jason Scott, Carlos Bustamante
Apr 04, 2023 -

Nissan of Troy responded

Hi Jules, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (248) 274-4077 so we can work towards a resolution. We look forward to hearing from you. Take care!

Apr 04, 2023 -

jules responded

Umm...did you read my review? Not sure why I received a negative response to my positive rating? I think 4 stars is pretty good review? Sorry you didn't appreciate my 4* review. Maybe start having real ppl vs bots review the reviews??

Apr 05, 2023 -

Nissan of Troy responded

Jules, we really appreciate your feedback! We just wanted to address some of the concerns in the initial review. Thanks again for taking the time to leave us this information about your recent visit and for helping us improve. Take care!

March 22, 2023

Rob was absolutely amazing and will definitely make sure you leave with something you want ! The salesman are also super nice and friendly. I love the environment and will definitely recommend people to go More

by Jordanscott02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Risse
Mar 23, 2023 -

Nissan of Troy responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

February 16, 2023

Jamie is the best, most understanding salesperson I've ever worked with. She listened to every concern I had and I love my new car! 10 stars! More

by stilrokkin
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Jones
Feb 19, 2023 -

Nissan of Troy responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

January 14, 2023

Poor customer service. Difficult to get information. Unwilling to provide any concessions. Unlikely to go back. More

by Anonymous
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Cannot recall
Jan 18, 2023 -

Nissan of Troy responded

Hi, we regret to hear that you had this experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (248) 274-4077. We look forward to hearing from you.

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