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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,408 Reviews

2,408 Reviews of Nissan of South Bay - Service Center

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January 17, 2024

I took the car in because Jimmy determined that the transmission was still under warranty and the mechanic said it was making a noise. It was because of Jimmy's good work that this transmission work go More

by DFRIEDMAN4
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Vasquez
Jan 18, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 17, 2024

Excellent fast service Words cannot express my feelings nor reflect like a mirror my overjoyed oil change experience. More

by RBSUBARUPARTS
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Jan 18, 2024 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! It's experiences like yours that really keep us motivated! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 17, 2024

4 A good place to get your Nissan serviced And it's in Torrance and not too far from LA More

by jbcruz0209
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Jan 18, 2024 -

Nissan of Torrance responded

Hello, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 16, 2024

Always amazing group of people You guys always ask and share your thoughts and opinions,and want to know how am in doing. More

by DWEGREER61
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Jan 18, 2024 -

Nissan of Torrance responded

Hello, your satisfaction is our top priority. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 16, 2024

It was a quick and stress free experience. All my questions were answered thoroughly. I was advised of necessary maintenance and/or repairs without feeling pressured More

by MINAGODINEZ
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Jan 18, 2024 -

Nissan of Torrance responded

Hello Mina, thank you so much for your high rating! Our team at Nissan of Torrance really appreciates your feedback! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 16, 2024

Came in to replace sun shade in car. estimate was one day took a week . They provided a loaner car. Misdiagnosed problem thinking the whole sunroof needed replacing but in fact just the More

by MALCOVE
Recommend Dealer
Yes
Employees Worked With
Richard Burns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Jan 19, 2024 -

Nissan of Torrance responded

Hello, we are disappointed to hear about your experience with us. We have addressed your concerns and truly apologize for the inconvenience caused to you. We have taken this as an opportunity to coach our team to prevent something like this from happening again. Thank you once again for sharing your experience. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 16, 2024

Accessories were added into price that wasn't there, then was told that the security plus was on special for $1698 but was charged $3222. She informed me that they will cut me a check for 1,468 but but still More

by RAMOSBE
Recommend Dealer
No
Employees Worked With
Lily Banda
Jan 18, 2024 -

Nissan of Torrance responded

Hello Belinda, we regret to hear that you are displeased with your recent experience with us. Falling short of meeting your expectations is not to the standards we strive to achieve. If you wish to further discuss your concerns, please contact us at your earliest convenience. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 16, 2024

Top off as my number one to go or my services. I was treated like family. And my service was done fast and clean. More

by AVILAJUAN9193
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Vasquez
Jan 18, 2024 -

Nissan of Torrance responded

Hello Juan, thank you for your kind words and this wonderful review! If you're ever in need of more help, please let us know! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 16, 2024

Dealership has worked very hard to get my car what it needs and were willing to work with me for pricing and I am grateful for their attention to my cars needs. I feel like I can entrust Torrance Nissan More

by DROPDEADTANYA
Recommend Dealer
Yes
Employees Worked With
Manny
Jan 18, 2024 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We are happy you found our staff to be so supportive during your experience here at Nissan of Torrance. Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 16, 2024

Mark quoted me estimated times for completion three separate times during my service appointment, and the service department didn't meet a single one of those estimates. Each one was short by at least More

by John.pierson
Recommend Dealer
No
Employees Worked With
Mark
Jan 18, 2024 -

Nissan of Torrance responded

Hello John, we appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We will use your comments to refine our efforts to ensure this issue does not happen again. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care. Kind Regards, Elizabeth Reyes Customer Relations Manager

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