Back

Nissan of South Bay - Service Center

Torrance, CA

4.4
2,276 Reviews

2,276 Reviews of Nissan of South Bay - Service Center

Sort by
January 17, 2025

They charge way too much for services They charge extra for using credit card ( illegal in CA) the sales person quoted me a lower price than what was charged They are constantly trying to upsell and tel More

by Jkrom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Capri Blas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello, thank you for taking the time to speak with your Advisor to clarify the concerns you stated on this review. If you have any questions or further concerns, we are happy to help. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 17, 2025

Very friendly but I didn’t like it when they said I needed spark plugs when I just had it done somewhere else. Marvel said it is because by looking at mileage they suggested it but they fint even look More

by linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello Linda, thank you for bringing this matter to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 17, 2025

My complaints are not necessarily with the dealership, but with my Nissan rogue that had to have its engine replaced at 9000 miles and then further problems. And shortly after getting my car out of the sh More

by Cindy B
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello Cindy, thank you for your sincere review and clarifying that the dealership is not the issue. If you proceed with these concerns, please contact Nissan Consumer Affairs at 800-NISSAN-1 for further assistance. Best of luck and if there is anything we can further assist you with please don't hesitate to contact us directly. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 17, 2025

Outstanding service on my vehicle. Service rep was exceptional, and helping me navigate through the view of my car. More

by NASTEP1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Nissan of Torrance responded

Hello, your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 15, 2025

The work that was needed on my vehicle was completed and done efficiently. Good job. More

by felsmith.2017@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcell Saavedra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2025 -

Nissan of Torrance responded

Hello, we always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Nissan of Torrance! Thanks for taking the time to leave a review. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 14, 2025

the service was very good. The server kind and caring. The time for service was reasonable. More

by SULAIMANABDULMALEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Nissan of Torrance responded

Hello, thank you for your kind words and this wonderful review! We appreciate you letting our team know how we did! We look forward to helping again in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 13, 2025

Service personnel at Nissan are great and always provide timely updates on the status of vehicle updates More

by BRITTORANBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Nissan of Torrance responded

Hello, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 12, 2025

Ummm fui ayer01 10. 2025 canbio de asite a espesial 39.99 y me salieron 54.00 dollares More

by MAIL20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No me acuerdo
Jan 15, 2025 -

Nissan of Torrance responded

Gracias por compartir su experiencia reciente. Entiendo que vino con un cupon y parece estar cuestionando la cantidad que pago. Me gustaria investigar esto mas a fondo, pero no puedo buscarlo en nuestro sistema con el nombre de usuario en esta resena. Por favor, envieme un correo electronico a erey es@ntnissan.com y proporcione su nombre completo y numero de telefono para que pueda llamarlo. Saludos Cordiales, Elizabeth Reyes Gerente de Relaciones al Cliente

January 10, 2025

It’s a pleasant and professional experience with Nissan Torrance. Staffs are polite and courteous. More

by DOWYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Nissan of Torrance responded

Hello, thank you for sharing your positive experience! It's experiences like yours that really keep us motivated! Thank you again for leaving us this response! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 10, 2025

The service was good but the pricing was too expensive and why i needed to get a second opinion. More

by ROB.MASUDA
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Capri Blas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2025 -

Nissan of Torrance responded

Hello Rob, thank you for your feedback. We are pleased to hear that the service provided by our team was good as your satisfaction is very important to us. We understand that pricing is a significant factor when making decisions about services or repairs. We thank you for your sincerity. There are many things we factor into our pricing while staying competitive. Our rates not only reflect the quality of service we provide, but also expertise of our technicians, time, resources amongst other things. We truly hope you will consider us in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

...
6
...