Nissan of South Bay - Service Center

I have been a customer with Nissan for years with my Nissan rogue and my Infiniti QX 60. I always got oil changes there. I received a text asking me if I wanted to take advantage of the $49 synthetic oi Nissan rogue and my Infiniti QX 60. I always got oil changes there. I received a text asking me if I wanted to take advantage of the $49 synthetic oil change so I made an appointment. When I got there, I was told because I have an infinity I have to pay more which has never happened before. I told him that the Infiniti is the SAME oil change as a Nissan Pathfinder, which he was surprised that I understood that but still wouldn't budge. Then he told me that I needed my back brakes replaced and that they were at 2 mm. I just had my boyfriend change them, and as you can see, they didn't even need to be changed and are much more than 2 mm. He made it seem like I shouldn't even leave your facility because they were so bad. This was the worst experience I've had at Nissan. I don't appreciate being misled and I don't appreciate the bait and switch on the oil change. Please see the picture of the brake pad that came off my rear brakes this morning. The wear bar is fully visible!! More

They are all serious about giving me the their best service! Every employee from the person who made my appointment, Richard who took time to explain to me & for the mechanic who took his time to fix t service! Every employee from the person who made my appointment, Richard who took time to explain to me & for the mechanic who took his time to fix the car. Also for the person who washed my car! More

I came to pick up my car and it still would not start. This required me to take 2 additional Lyft rides tk and from work and cost me $125- the frustrating part is I explained that I already changed the br This required me to take 2 additional Lyft rides tk and from work and cost me $125- the frustrating part is I explained that I already changed the brake switch but it was replaced anyways and I was charged $140 for it and when I came back and it didn't start they said it was actually the relay but I was still charged for a switch that didn't need repair- when I came back I had to pay an additional $40- when asked if a manager was available I was told he was only one in property. Very poor customer service after a failed attempt to fix issue. More

N/a They provide great service. They provide great service. Chris provide me with service recommendations and always understands. They provide great service. Chris provide me with service recommendations and always understands. More

They are very helpful and firendly. Richard is very considerate and holds excellent conversations. He made aure that my vehicle was completed in a timely fashion. Richard is very considerate and holds excellent conversations. He made aure that my vehicle was completed in a timely fashion. More

Great Friendly professional, timely pleasant my car was cleaned and service in a timely manner. Plus the coffee was good the best. cleaned and service in a timely manner. Plus the coffee was good the best. More

Excellent service thank you Christopher and service team taking good care of my tire replacement and cleaning my car looks like new taking good care of my tire replacement and cleaning my car looks like new More

Very good very good Very good service thank you so much very professional very good very professional very good More

Thorough and quick. Took care of everything I asked for Jimmy V. was very helpful. I got my car in a timely manner Took care of everything I asked for Jimmy V. was very helpful. I got my car in a timely manner More

Excellent experience. Everyone work very hard to make it a wonderful experience. Everyone was great. Everyone work very hard to make it a wonderful experience. Everyone was great. More