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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,289 Reviews
Call Service Center (310) 536-4000

2,289 Reviews of Nissan of South Bay - Service Center

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February 01, 2024

I went for a synthetic oil change and they put regular I had the special oil change with synthetic oil for $59.99 but instead they put regular oil More

by WILLYPANEZ
Service Time
Recommend Dealer
No
Employees Worked With
Richard Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
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Feb 02, 2024 -

Nissan of Torrance responded

Hello Willy, thank you for taking the time to tell us about your recent experience with us. We strive to provide top quality service and falling short of that is unacceptable. Our service department only uses synthetic, unless customer request otherwise. What makes you believe that regular oil was used? If you wish to further discuss, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 30, 2024

I came in. Manny was very respectful very on top of everything. Let me know what time everything was gonna be ready and how to go about picking my vehicle back More

by RICHARDSONLATISHA07
Recommend Dealer
Yes
Employees Worked With
Manny
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Feb 02, 2024 -

Nissan of Torrance responded

Hello Latisha, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 30, 2024

Very good experience, he was really helpful and my car was done fast then the time he had told me it would take. More

by jackiie100224
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
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Feb 02, 2024 -

Nissan of Torrance responded

Hi Jackie, we are happy to have provided an excellent experience. It is always a plus to be able to get our customers in and out faster than promised. We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 30, 2024

As always the Service Department n especially Richard is top notch Great service n Great Person in Richard More

by JFERRER0606
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Feb 02, 2024 -

Nissan of Torrance responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 28, 2024

These dealer is good, on cars prices and maintenance good promotions. Sales people are so kind More

by LUZG07
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Jan 30, 2024 -

Nissan of Torrance responded

Hello Luz, thank you for the excellent feedback about your recent service visit. We strive to provide top quality service to all of our guest. We look forward to your next visit. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 27, 2024

Great customer service Explained everything I had asked for, made sure I pleased with my services More

by JASMINEREYNOSO1993
Recommend Dealer
Yes
Employees Worked With
Manny
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Jan 30, 2024 -

Nissan of Torrance responded

Hello Jasmine, thank you for sharing your wonderful experience! Glad Manny was able to answer all of your questions. If you are in need of further assistance our team is happy to help. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 27, 2024

I expressed rotation of tires. Was told rotation was done, however, it was NOT done.....was lied to. Contingent on tire rotation I agreed to alignment... I don't know in light of t More

by JAGYARBORO
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Vasquez
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Jan 30, 2024 -

Nissan of Torrance responded

Hello, we sincerely apologize for your recent experience. We understand your concerns; however, we do guarantee that the rest of the work was completed. If you would like to get a 2nd opinion we are more than confident that it was done. Our team strives to provide top quality service and falling short is unacceptable. If there is anything we can do to earn your trust we are happy to work with you. David our service manager did mention he gave you a full reimbursement for all the work that was done to try and compensate for the rotation issue. Please give us a call if you wish to further discuss. Kind Regards, Elizabeth Reyes Customer Relations Manager

January 27, 2024

Richard was friendly and knowledgeable. Great experience. Richard was friendly and knowledgeable. Great experience. Richard even found some credits I didn't know about and saved me some mon More

by MURILLO.MARISOL
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Burns
Report | Print
Jan 30, 2024 -

Nissan of Torrance responded

Hi Marisol!! Thank you for taking the time to tell us about your recent service visit. We are so happy to hear that Rick provided such a great experience and was able to save you some money. We can’t wait to see you again!! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 25, 2024

Professional received my car in a timely manner Service that was to be provided was described prior to my saying yes and I appreciate that More

by GWENDOLYNCOLLINS
Recommend Dealer
Yes
Employees Worked With
Chris Figeredo
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Jan 27, 2024 -

Nissan of Torrance responded

Hi Gwendolyn, thank you so much for your positive comments about Nissan of Torrance! We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

January 25, 2024

My experience is always great and super easy! !! My experience is always easy and staff is always very friendly at Nissanof Torrance. And this visit ended up being FREE!!! More

by LMOTUAPUAKA
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Vasquez
Report | Print
Jan 27, 2024 -

Nissan of Torrance responded

Hello, we are so happy to read such a great review about Nissan of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

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