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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,284 Reviews
Call Service Center (310) 536-4000

2,284 Reviews of Nissan of South Bay - Service Center

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August 27, 2024

As a service representative from Torrance Nissan, given his attitude honesty & performance, Jimmy Vasquez is on my nice list this Christmas. I've yet to come across a service team like the one in Torrance. More

by Stratagem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
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Aug 31, 2024 -

Nissan of Torrance responded

Hello, our team strives to deliver an excellent experience and are glad you found this to be the case during your visit. We're looking forward to your next visit with us! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 27, 2024

Nissan of Torrance is the best car dealership that i have ever had the pleasure of visiting, for service on my nissan. More

by BILLYBOLTON64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Report | Print
Aug 31, 2024 -

Nissan of Torrance responded

Hi Billy, thank you for taking the time to leave a review for us at Nissan of Torrance. We are so glad that we were able to go above and beyond your expectations! It's reviews like this that give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 24, 2024

Jimmy Vasquez was rude and dismissive. The dealership did not honor something that was promised. I was very disappointed. More

by MARTINEZANGEL577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Nissan of Torrance responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like a better understanding of your experience so that we can better assist you, if you are willing, please contact us at 310-536-4000 x2225 or x2249. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 24, 2024

Thank you for your excellent service I have good experience for bring my car any time. More

by MORENAMENDEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Nissan of Torrance responded

Hello, we're glad to hear you enjoyed your visit. Thank you for taking the time to leave a review. Until next time, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 23, 2024

Jimmy was very nice and helpful, the service was also very good. I will continue taking my vehicle to you. More

by ELSA96346
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Nissan of Torrance responded

Elsa, we're happy you found our staff to be so supportive during your experience here at Nissan of Torrance. We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 23, 2024

Breach of trust! Check Engine light on my Nissan Juke popped up less than driving 50 miles post getting the car serviced at this center! When I took it back, they More

by link2viki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jimmy Vasquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 31, 2024 -

Nissan of Torrance responded

Hello Vikram, we are disappointed to hear that your experience was anything less than excellent. I did speak with Jimmy regarding your experience, and he did state that he mentioned your engine light could have came on due to your air box being broken as it was broken upon your arrival to our facility. If you wish to further diagnose, we do have a diagnostic fee of $273 as he stated. If you wish to further discuss, please feel free to contact us at 310-536-4000 x2225. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 23, 2024

DENIED CLAIM ON WARANTY PARTS , AFTER BEING A LOYAL CUSTOMER , CAUSING HAVOC FOR OUR CUSTOMERS !!! More

by AAMCOHOLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Campos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kathy Lira
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2024 -

Nissan of Torrance responded

Hello Vince, I did speak with David our service Manager and he did explain that Nissan (manufacture) declined the claim as you couldn't provide the documentation being requested. We are surprised and very disappointed that you would write this review after David explained to you what caused for the warranty to be declined, not only that but we also waived the diagnostic fee of $273. We kindly ask that you state the truth about your experience, as we didn't cause any Havoc for you or your customer. Kind Regards, Elizabeth Reyes Customer Relations Manager

August 21, 2024

They are kind and take care of what you need to do to your car. More

by Marco Coronel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2024 -

Nissan of Torrance responded

Hi Marco, thank you for taking the time to leave a review for us at Nissan of Torrance. We're happy we could provide an excellent experience! Thanks again for taking the time to leave us this information about your recent visit. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 20, 2024

The explain to me about my car they wash my car. They show me what was the problem and they try their best to help me out. More

by MONTAQUEJEMAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Report | Print
Aug 24, 2024 -

Nissan of Torrance responded

Hello Jemal, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

August 20, 2024

its a wonderful place and nice costumer service that i ever seen and i appreciate the attention More

by GABYROMERO351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Figueredo
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Campos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Report | Print
Aug 24, 2024 -

Nissan of Torrance responded

Hi Gaby, thank you so much for your positive comments about Nissan of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

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