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Nissan of South Bay - Service Center

Torrance, CA

4.4
2,412 Reviews

2,412 Reviews of Nissan of South Bay - Service Center

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October 15, 2020

Claudio and everyone I spoke to were really helpful! I will certainly be visiting this same service center if I need to do so in the future. More

by MARITZA.MIRANDA3765
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudio
Oct 29, 2020 -

Nissan of Torrance responded

Hello Maritza, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! We can't wait to see you again, have a great day. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 13, 2020

Chris was great and kept me updated on vehicle The Chris was great and kept me updated on vehicle The service was done within 24 hours and they even washed and vacuum my car. I will for sure be back More

by CLAUDIACKAT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 15, 2020 -

Nissan of Torrance responded

Hello Claudia, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. Please don't hesitate to reach out to us if there's anything more we can do for you. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 12, 2020

Mitch and the team were great. Addressed all issues / concerns and took care of them. Can’t say enough about the great service. Very satisfied More

by NEFFNCHRIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
Oct 13, 2020 -

Nissan of Torrance responded

Hi, we always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Torrance! We do hope we can be of assistance in the future. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 12, 2020

Really friendly,on time with the appointment didn't have to wait long offered me coffee and pastries and very polite and honest. Great job. 5stars More

by none3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Nissan of Torrance responded

Hello, we're happy you found our staff to be so supportive during your experience here at Nissan Of Torrance. We are always more than happy to assist you if anything else comes up. Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 09, 2020

I purchased my Nissan Xterra last September. Still love it and love the service I've recieved from NISSAN of Torrance. Thank you Mitch and Nissan! More

by Michelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch
Oct 09, 2020 -

Nissan of Torrance responded

Hi Michelle, thank you so much for your positive comments about our team at Nissan Of Torrance! Please don't hesitate to reach out if there's anything additional we can do for you. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 09, 2020

Very nice people, and very clean dealership. Customer service is okay. I waited 30 mins in my vehicle before someone greeted me. I had an appointment, arrived on time and still waited 3 hours for my vehi More

by Rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Nissan of Torrance responded

Hello Rachel, Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not 100% satisfied with your visit. We would like to get more details about this; please reach out to us at your earliest convenience at (310) 536-4000 x2249 or for a quicker response email me at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager

October 08, 2020

Manuel was The best service representative I have ever had the pleasure to meet. He addressed all my needs and made me feel very comfortable. More

by MARSHALL_DIXON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Villegas
Oct 09, 2020 -

Nissan of Torrance responded

Hello Marshall, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Nissan Of Torrance. We look forward to your next visit! Take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 08, 2020

Everything is very good. I will be back soon. The service department was good there are coffee and water and lounge and clean waiting are. More

by PAULPARRINGTON7049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
Oct 09, 2020 -

Nissan of Torrance responded

Hi Paul, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Nissan Of Torrance! Until the next time we meet, take care! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 07, 2020

Thank you Manny for taking good care of me and making me feel at home. The service you provided was top notch, this is why I keep coming back. More

by AHERNA42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Villegas
Oct 09, 2020 -

Nissan of Torrance responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan Of Torrance! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Kind Regards, Elizabeth Reyes Customer Relations Manager

October 07, 2020

Service was a little bit longer than expected. The service price was quite a bit over priced. There was a cowboy sitting in the lob with no Mask on his face, and nobody said anything. More

by THOMASHARDYMARTIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny
Oct 09, 2020 -

Nissan of Torrance responded

Hello, we appreciate you taking the time to tell us about your recent service experience. We apologize that the service took longer than expected. Our team strives to provide top quality service and I am sorry to hear we delivered anything less. In regards to masks, we are definitely implementing it, and we will make sure to speak about the subject on our next meeting. If you wish to further discuss please contact us at ereyes@ntnissan.com. Kind Regards, Elizabeth Reyes Customer Relations Manager

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