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2,275 Reviews of Nissan of South Bay - Service Center
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October 23, 2019
Traumatizing experience. Full complaint filed with the BAR. Bureau of Automotive Repairs. Full complaint filed with Nissan of North America. Multiple body damage to my Full complaint filed with the BAR. Bureau of Automotive Repairs. Full complaint filed with Nissan of North America. Multiple body damage to my Car while in Nissan of Torrance's care. Dealership now being difficult about repairs to the body. Hostile response from dealership when trying to take care of damage that they caused while in dealership custody. Now going through my own insurance to fix repairs Nissan of Torrance caused to the body of my car. Genius techs at Nissan of Torrance, couldn't figure out that my car needed brake fluid after break light flashed on dash. They also concluded that I had engine failure at 54k miles and wanted me on the hook for almost $3000.00 just for the teardown. Second opinion.... turns out I just needed a new battery. I just want the body of my car repaired back to the condition it was in when I had left it with them. Their repair shop recommended bumper replacement in order to fix damage Nissan of Torrance caused to it. Nissan of Torrance response was that I would be responsible for the bumper out of my own pocket, and they would pay for the paint. Really!? I got yelled at for wanting a rental car while my car was being fixed by their repair facility, to fix the damage that Nissan of Torrance caused...they were on speaker phone by the way, and the hostile conversation was witnessed by another party. What a truly traumatic experience! Elizabeth, Jonathan, Elias, This in no way warrants any BS response from you. It's all a smoke screen to cover their butts, because in the end, I did absolutely nothing wrong. Nissan of Torrance misdiagnosed my car. Nissan of Torrance damaged the body of my car. And I'm the the one paying the price for holding Nissan of Torrance responsible for their negligence and ignorance? More
by Lisa F.
February 20, 2019
Warranty work on pro 4 x frontier 2018 I have worked with Oscarand Manny both are on the up and up so for service ask for them , both guys are great about calling me and keeping me informed I have worked with Oscarand Manny both are on the up and up so for service ask for them , both guys are great about calling me and keeping me informed on what is going on with my truck , so give credit were it's due to there manager these 2 guys are keepers , thanks guys ,Rich Ruhs More
by Frontier2018pro
Employees Worked With
Oscar Rodriguez, and Manny
May 30, 2017
Bad costumers service and bad service I took my car for oil change when I got home all my coins were missing from my car so be careful to another costumers. I took my car for oil change when I got home all my coins were missing from my car so be careful to another costumers. More
by Rca
Employees Worked With
Charlie Frank
September 21, 2016
Recall and warranty service Sold warranty for auto nation fully knowing the would be moving the next month. Now have to pay deductible for warranty. Could not get anyone to talk Sold warranty for auto nation fully knowing the would be moving the next month. Now have to pay deductible for warranty. Could not get anyone to talk to me from finance the whole 4 hr I was there. Not very good customer service, should be able to transfer to Nissan warranty at no charge. More
by Done 1 now
Employees Worked With
Will lopez
July 17, 2016
Horrible customer service. I tried to make an appointment for my first service at this new Nissan dealership and could NEVER get a call back. I tried both by phone and live cha I tried to make an appointment for my first service at this new Nissan dealership and could NEVER get a call back. I tried both by phone and live chat online. I finally left a message for "Thomas", the Service Manager and, no surprise...no call back. I then went into the dealership and left a message with the receptionist for the General Manager, "Gustavo" to call me and he also NEVER returned my call!! What's with the culture of this dealership that they don't know the definition of customer service?? At LEAST the courtesy of a return call. More
by John09
Employees Worked With
No one as no one would ever return my call!!!
