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Nissan of Thousand Oaks
Thousand Oaks, CA
67 Reviews
The staff here at Nissan of Thousand Oaks take pride in the vehicles we sell and strive to succeed in great customer experience and satisfaction. Our friendly staff at Nissan of Thousand Oaks are eager to assist you in your car buying process.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 67 reviews
January 30, 2025
Efficient and thorough service. Dependable and up front. Alba always communicates any issue and I know it’s legit. I trust her with my car. Dependable and up front. Alba always communicates any issue and I know it’s legit. I trust her with my car. More
by hartmire
Employees Worked With
January 29, 2025
I had a truly terrible experience at Nissan of Thousand Oaks that left me in tears. The service advisor, Brian, was beyond unprofessional—demeaning, dishonest, and dismissive. As a young Hispanic woman, I Oaks that left me in tears. The service advisor, Brian, was beyond unprofessional—demeaning, dishonest, and dismissive. As a young Hispanic woman, I do not appreciate being spoken to like I’m unintelligent, yet Brian repeatedly talked down to me and even said, “I don’t know how to explain this any simpler for you to understand.” His tone was condescending and disrespectful. Beyond the blatant lack of customer service, I was also misled about pricing. Brian initially told me that the $410 diagnostic fee would be applied toward the cost of repairs. However, when I was ready to move forward, I realized that was not true—I was being charged for both the diagnostic and the repair, despite what I was told. When I questioned this, Brian refused to clarify and continued speaking to me as if I were incompetent. Additionally, I was told I would receive a call within a few hours about my car. Brian never called. They kept my car overnight without informing me, and I had to follow up multiple times just to get an update. When I returned to the dealership, I asked to speak to someone else because I no longer wanted to deal with Brian. While discussing my concerns with another service advisor, Brian interjected himself into the conversation and, once again, took on an arrogant and dismissive tone. At this point, I was so frustrated and overwhelmed that I started crying. Thankfully, Julio, one of the managers, stepped in and took the time to actually explain what was happening with my car. He confirmed that the suggested $2,400+ repair wouldn’t even guarantee fixing the problem—something Brian conveniently failed to mention in an attempt to pressure me into a sale. Julio ultimately waived the diagnostic fee, which I appreciated, but it doesn’t erase the horrible treatment I received. I will never return to this dealership and strongly advise others—especially women and minorities—to be cautious when dealing with Brian. The dishonesty, lack of communication, and outright disrespect I experienced were unacceptable. Nissan of Thousand Oaks seriously needs to address this issue before more customers are mistreated. More
by Pauly
January 10, 2025
First time coming to this dealership and they surpassed my expectations. Everyone one was nice and my advisor kept me informed every step of the process and even provided me with a detailed inspection repo my expectations. Everyone one was nice and my advisor kept me informed every step of the process and even provided me with a detailed inspection report. The waiting area was clean and comfortable I was able to get some work done. I’m definitely coming back to this dealership and would highly recommend! More
by gbrandon768
Employees Worked With
Roxanne Lopez
December 24, 2024
Always a great experience here! Service department is always going above and beyond to ensure Im receiving quality service ! Service department is always going above and beyond to ensure Im receiving quality service ! More
by isaiahdelgado45
December 17, 2024
Always a great time coming in to get a new car. Never have any problems. Very knowledgeable Never have any problems. Very knowledgeable More
by perezisabella0313
November 29, 2024
Always great service and attention to detail. Repairs are completely in a timely fashion and I am kept updated throughout the process. Repairs are completely in a timely fashion and I am kept updated throughout the process. More
by nanalili09
November 18, 2024
Always have a great experience with Nissan of Thousand Oaks. Their sales and service staff is the best. Always courteous and friendly. They are also very informative and knowledgeable. Oaks. Their sales and service staff is the best. Always courteous and friendly. They are also very informative and knowledgeable. More
by Jonesz30
November 15, 2024
Really good customer service and super helpful. Love the smiles and made me feel very welcome. Patty was a very helpful lady, and helped me right away. Love the smiles and made me feel very welcome. Patty was a very helpful lady, and helped me right away. More
by jay40472
November 15, 2024
Brian Fudenberg in the service department provided excellent service. He greeted me promptly and went over my vehicles inspection report. The amenities at the dealership made the stay go by quickly. T excellent service. He greeted me promptly and went over my vehicles inspection report. The amenities at the dealership made the stay go by quickly. The cookies were delicious and was offered multiple times for refreshments. Keep up the great work. More
by ksarna7
November 15, 2024
Great customer service, kind and friendly prompt service and very knowledgeable and informative! Would recommend and very knowledgeable and informative! Would recommend More
by cecena.alexandria
Employees Worked With
