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Nissan of Streetsboro
Streetsboro, OH
125 Reviews
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Showing 125 reviews
December 13, 2024
Disappointing. After being a loyal customer for over six years, I will likely never return to the Service Department at Nissan of Streetsboro. This was not a “one o After being a loyal customer for over six years, I will likely never return to the Service Department at Nissan of Streetsboro. This was not a “one off,” a single instance, or a single point of failure. Due to department-wide incompetence, I’m unsure why I should trust them to maintain my vehicle, compensate them at “dealership rates” for the mediocre service, and I lost confidence that my vehicle’s reliability improved following my visit there. During my latest visit, it took 1.5 hours (with no one in the waiting area) to perform an inspection and assemble an estimate. Then, it took another 2 hours to replace the battery. When asked if my vehicle was ready, I was informed that it was being “test driven.” This is a V-8, gasoline powered vehicle. A test drive for a starter battery? Additionally, throwing salt in the wound is a $28 “shop supplies” charge, for an inspection and battery swap, followed by a $17 “convenience fee.” All of this and no car wash, apologies for the delay, etc. Again, I will not return due to the lack of regard for my time and the dissatisfaction with their customer service. More
by simplelogin-newsletter.placidly592
Employees Worked With
New young lady
November 01, 2024
As we near retirement age, my wife and I were looking for a full sized truck to go camping/pull trailer. Over the past six weeks, we visited every brand dealership in Northeast Ohio with not much to show fo a full sized truck to go camping/pull trailer. Over the past six weeks, we visited every brand dealership in Northeast Ohio with not much to show for it,… that is until we walked into Nissan of Streetsboro and met with Dallas Wade. As a sales representative, Dallas does more listening than speaking, has a very genuine approach about him, and truly puts you at ease. You feel like you are talking to a friend or a family member who truly cares about your needs and interests. He does his best to help make you feel comfortable throughout the buying decision. We know we drove home feeling proud of the Truck purchase we had just made! More
by Michaelsrestorations
Employees Worked With
Dallas Wade
November 01, 2024
This was our second purchase at Nissan streetsboro, and the process was incredibly easy and quick. We worked with Dallas Wade who had a VERY approachable personality. My wife and I felt very comfortable as the process was incredibly easy and quick. We worked with Dallas Wade who had a VERY approachable personality. My wife and I felt very comfortable as if we were working with a family member. In addition, The pricing was the best in the area, and there were no surprises when it came time to do our paperwork. The sales manager, Chad, worked diligently with other dealerships to secure the truck with the options my wife wanted. They then drove over and picked up the truck and brought it to Nissan of Streetsboro and had it ready on time for us to pick up that evening. Lastly, working with their finance team couldn’t have been any easier. Randy double checked everything and made it feel seamless for us to qualify for the 0% interest rate. Talk about personal service. WOW!! We will definitely recommend their Team to all our family members and friends! More
by Michaelsrestorations
Employees Worked With
Dallas Wade, Chad, Randy
September 24, 2024
Found a Silverado on their site I was interested in. Drove down to them from Erie Pa. About 1 hour and 45 minutes drive. My experience was worth every mile. From Amy my Sales Rep, Tim the GM and Jarod t Drove down to them from Erie Pa. About 1 hour and 45 minutes drive. My experience was worth every mile. From Amy my Sales Rep, Tim the GM and Jarod the Finance expert. They were all very friendly, professional, and helpful with all the details of my trade in and purchase of my new truck. I would absolutely recommend this group and this dealership to anyone shopping for a vehicle. Go check out the gorgeous 2016 Silverado High Country lifted and loaded I left with them. Great Truck. Thanks you all. John Zimmerman Erie, Pa More
by JZ
Employees Worked With
Amy, Tim and Jerod 5 STARS
September 11, 2024
Very satisfied with the buying process. Dallas did a great job! Was very pleasant to deal with and had us in and out in less than 3 hours. Dallas did a great job! Was very pleasant to deal with and had us in and out in less than 3 hours. More
by madisonlisa0608
Employees Worked With
Dallas Wade
August 27, 2024
Went to this dealership to find a truck and before I was able to get the one I wanted someone bought it I was devastated but the team at this dealership took the time to acknowledge the situation and promis able to get the one I wanted someone bought it I was devastated but the team at this dealership took the time to acknowledge the situation and promised me a truck similar if not better the next day with not much faith I waited and before I woke up I had received options and they did everything possible to get me what I wanted great place I would recommend them to everyone and I will definitely use them again More
by Kyree91
Employees Worked With
Seth cook & Jared
August 24, 2024
Well done! That’s all I can say about my experience buying a truck here. I was in and out in less than 3 hours from the time I stepped on the lot. Dallas was ve That’s all I can say about my experience buying a truck here. I was in and out in less than 3 hours from the time I stepped on the lot. Dallas was very helpful and stuck with me through the sale. I would recommend this dealership for sure. More
by ErieLaker1
Employees Worked With
Dallas Wade
August 07, 2024
Nissan may make a good vehicle, unfortunately the Streetsboro dealership is run by incompetence. I brought my money to Streetsboro because I have a valued interest in a particular vehicle. I had in Streetsboro dealership is run by incompetence. I brought my money to Streetsboro because I have a valued interest in a particular vehicle. I had in hand a check for 20k, ready to leave with a car that evening. The sales manager asked what interest rate I was given, he said if Nissan could match the interest rate, would I finance the car with them. I said yes with the understanding my 2 important vehicle needs were fulfilled. Throughout the discussions of purchasing the SUV, with three different salesmen, I made a number of inquiries I needed a second KEYBOB. I was told the second one was locked in a cabinet in a office. Now the problems begin. I am extremely upset with the disrespectful attitude of a sales manager named Chad who basically threated me and tried to intimidate me over the phone when I called inquiring the status of the second Key. First off who the xxxx is he to be involved with my handshake agreement with the salesman and a different sales manager at the time the purchase was made. He said I needed to purchase the key bob for $300.00 dollars, I said, NO, it was promised to me so since I was lied to, I was returning the SUV because the agreement was not fulfilled as promise. Then for some unknown reason Chad said to me the other sales managers were over 6 foot tall? My wife and I were shocked at the fact he drew a line in the sand. I ended the conversation ready to leave the house and return the SUV. Than the service manager called and said he would order the key as agreed upon two weeks earlier. I AM STILLED PISSED OFF ON THE DISRESPECT SHOWN BY A NISSIAN EMPLOYEE TO ME AS A CUSTOMER. I told the salesperson, ISH, I wanted a apology from Chad by 4pm that day, a apology never came. A few days later the KEYBOB arrived and was programmed as promised. Second I asked a number of individuals to provide me with a owners manual for my SUV so I know how everything functions with the vehicle. Again, very POOR and disgraceful customer service, I was told a owners manual does not come with vehicle, I was told I have to go online and purchase a book. Again this is a insult to me and everyone who has bought a car from the Streetsboro lot who was told this lie. I have asked to stop sending me email on car sales, the SPAM keeps arriving. I only feel is right to notify the regional dealership and the national customer service department that there is a major problem with how a customer who expected a professional presentation by the NISSAN dealership was actually given a BAIT and SWITCH sales pitch just to make a sale. More
by rlk_1931
Employees Worked With
Anthony Accardi
July 30, 2024
My wife handled all of the negotiations on our purchase, (as per my direction) our salesman, Jared Smith was more than professional, courteous and educated about the vehicle (2023 Nissan Titan Pro4x). Even (as per my direction) our salesman, Jared Smith was more than professional, courteous and educated about the vehicle (2023 Nissan Titan Pro4x). Even as a new Sales Rep. he was very helpful to our out of state issues. He also called after our delivery to inform us that we left a key fob behind and he would mail it out that day. More
by Bernie7mmbr
Employees Worked With
Jared Smith
