Nissan of Stockton

1st oil change pretty good. just had to wait for the keys when the paperwork was already done. she had to track down where the keys went. then she had to go around b pretty good. just had to wait for the keys when the paperwork was already done. she had to track down where the keys went. then she had to go around because the door closed on her More

Above and beyond regular care for car. I had icon appear on dash and was told it might be caused by rats or mice chewing on wires. Ed went above and beyond getting the issue fixed through I had icon appear on dash and was told it might be caused by rats or mice chewing on wires. Ed went above and beyond getting the issue fixed through a warranty to get it covered. Being the Murano was new and low mileage he was able to get Nissan to honor the warranty so I did not have to go through my insurance to get it fixed. All his efforts was appreciated by me. Amanda noticed that my hood was not opening easily and brought it to the attention of one of the technicians to fix it.. More

Service Having bought our Quest early December we had excellent service from Jonathan, Internet Sales Manager. One issue arose about the second key which was Having bought our Quest early December we had excellent service from Jonathan, Internet Sales Manager. One issue arose about the second key which was not made available right away and had to be ordered by the Parts department. The replacement was approved but not without some strong talk as if we had been responsible for the missing key. My negative review relates to an incident about a missing console between the rear (second row) seats. This is a removable console for 2 coffee cups and a medium size compartment. We discovered that it was missing just recently and further discovered that the latch that supports the console and locks it on the floor was also missing. This latch is obviously attached with 4 nuts and bolts requiring tooling to take out if necessary. Both parts being missing, it left 4 small holes (dime size) in the carpet and the body. We took the car back to speak with both service and sales and after a lot of hagling, no replacement was offered. We were, politely but firmly and unequivocally that it was our fault. We whould have known , should have looked when we bought the car. This is a $183 conssole so not really a big deal (although the price online at Nissan USA is 30% cheaper than at this Nissan Dealership!!) But the attitude and lack of willingness to further assist including the sales manager, left us with a very poor feeling. The reason we spoke to the service staff was because we had a carwash done a coulpe weeks back and thought the console could have been taken out during that time. Which later proved to not be the case. So, conclusion: Buyer beware! More

Sean D is a Nice Guy Sean is a nice guy and was pleasant to work with. He assisted me as quick as he could. He seemed to care a lot about the customer. Sean is a nice guy and was pleasant to work with. He assisted me as quick as he could. He seemed to care a lot about the customer. More

NEW CAR SALES Sam, the sales person was very courteous and friendly...I would recommend him to all my friends who would be looking at NISSAN cars. I've asked fo Sam, the sales person was very courteous and friendly...I would recommend him to all my friends who would be looking at NISSAN cars. I've asked for instruction to operate my new ALTIMA's operations and he was very couteous and friendly....I am very satified customer More

Excellent customer service and communications Received excellent customer service. My needs and requests where met professional excellence. Communication between myself, service agent and technici Received excellent customer service. My needs and requests where met professional excellence. Communication between myself, service agent and technician is great. Always friendly when I’m there. More

New car We were very pleased with all the staff, they were very polite,especially our sales girl, Jackie, and they were not pushy at all. We had a very great We were very pleased with all the staff, they were very polite,especially our sales girl, Jackie, and they were not pushy at all. We had a very great experience with this dealership. More

Coupon Service Received a coupon for service at the perfect time. Scheduled an appointment and received the service at an exceptional half off price. Service was bas Received a coupon for service at the perfect time. Scheduled an appointment and received the service at an exceptional half off price. Service was basic oil and filter with standard check on vital elements. More

Oil Service Oil service was quick and easy. Enjoyed the waiting area with free hot popcorn and bottle of water. Can hardly wait till I have to return for another Oil service was quick and easy. Enjoyed the waiting area with free hot popcorn and bottle of water. Can hardly wait till I have to return for another oil change?!! More

Very good experience I came in with a grease leak and unfortunately it was a damaged CVBoot. Amanda did a good job in explaining the issue and cost of repair. The repair I came in with a grease leak and unfortunately it was a damaged CVBoot. Amanda did a good job in explaining the issue and cost of repair. The repair was completed on time We have had a total of 4 Nisson cars serviced at your dealership and would like to commend Amanda Matthews for taking such good care of all of our service needs. We will only go to Amanda as our service advisor because of her excellent service! More