Nissan of Stockton

Great Customer Service Everytime ai go there to get my vehicle serviced. I always go to Amanda. She is THE BEST. She always provides me with EXCELLENT customer service. Everytime ai go there to get my vehicle serviced. I always go to Amanda. She is THE BEST. She always provides me with EXCELLENT customer service. More

Wonderful place to go. Amazing service! Kealani helped me and my families dream come true. She was so nice, efficient, she is concerned about our experience. She pays attention to you and s Kealani helped me and my families dream come true. She was so nice, efficient, she is concerned about our experience. She pays attention to you and she went out of her way with everything to help my family. I will continue to recommend them . Thank you so much! More

SAMUEL JIMENEZ NO PRESSURE I WAS VERY PLEASED WITH MY TWO VISITS WITH SAMUEL . WE ALSO SPOKE ON THE PHONE TWICE. THIS IS MY 5th NISSAN IN THE LAST 46 YEARS. I WAS VERY PLEASED WITH MY TWO VISITS WITH SAMUEL . WE ALSO SPOKE ON THE PHONE TWICE. THIS IS MY 5th NISSAN IN THE LAST 46 YEARS. More

Comprar de mi primer carro Es una experiencia muy hermosa comprar en Nissan de Stockton excelente atención servicio amabilidad y me ayudaron a resolver todas mis dudas respeto c Es una experiencia muy hermosa comprar en Nissan de Stockton excelente atención servicio amabilidad y me ayudaron a resolver todas mis dudas respeto credibilidad y sinceridad More

Poor Customer Service One star is too high! My tire pressure sensor goes out. I call parts. They have one and they put my name on it/reserve it for me. I'm also due for One star is too high! My tire pressure sensor goes out. I call parts. They have one and they put my name on it/reserve it for me. I'm also due for my oil change. So I make an appt. for Saturday @ 11am to replace the tire pressure sensor and do my oil change. I check the Friday before to make sure my replacement tire pressure sensor is still there. Yes it is and I'm to tell the serviceperson checking me in that it is on the Will Call shelf in the parts department. I arrive on time and am also told my tires are due to be rotated. I inform the serviceperson/Rafael twice that the tire pressure sensor is on the 'Will Call' shelf in the parts department. He says he'll let the mechanic know. Two hours later, I'm called to the cashiers counter. I ask the girl if they replaced the tire pressure sensor. The girl looks over my paperwork and tells me, "No it wasn't replaced because they had to order one." I about lost it! I demanded to see the serviceperson. The girl goes in the back for quite some time and comes back and now tells me that they can replace it that day because they stole one from another customer. Really?? Another hour later and my car is done. So let's see, three hours and they changed my oil, rotated my tires, and replaced my tire pressure sensor, all stuff that should have been completed in one hour and that's being generous. So I call Lisa Cox, the Owner Loyalty Manager, on Tuesday (Monday was a holiday). I relay my horrific experience and tell her I'm sorry I ever bought the lifetime oil change service. Lisa's mentions being sorry and her answer is to go into the dealership and they can refund the money I paid for the lifetime oil change. Nissan has bigger problems than the servicepersons and cashiers being less than truthful, they have an Owner Loyalty Manager that doesn't seem interested in compelling her staff do the work they are paid to do and in a timely fashion. PS: This is not the first bad experience I'd had with the service department. Maybe I should be used to it....Maybe this is the best they can do. It's very sad. More

Services I bought my 2017 Rogue there just about a year ago and was extremely happy with my sales experience. But the services department/staff is not ve I bought my 2017 Rogue there just about a year ago and was extremely happy with my sales experience. But the services department/staff is not very good. Things that should take 15 minutes, take over an hour and that is with an appointment! Additionally, I had a lady in the parts department lie to me. I needed a certain part replaced on my vehicle and only wanted one appointment. So I checked with the parts department and was told they had the part in stock. So I made the appointment, waited over an hour, only to be told they did not have the part, they'd have to order it, and I'd have to come back for them to install it. The second appointment also took an hour and 15 minutes, even though I had been told my appointment would be expedited, due to their mistake. I also bought the life-time service/oil change package. It seemed like a great deal, unless your time means something to you. From my first 3 oil change experiences, I expect to wait at least an hour for my oil change. More