Nissan of Stockton

My experience began in the fall of 2021, when I had purchased a new Sentra. I guess that part of it was okay, but keep in mind that that involved ME GIVING MONEY TO THEM. Fast forward to 4/2/23. This i purchased a new Sentra. I guess that part of it was okay, but keep in mind that that involved ME GIVING MONEY TO THEM. Fast forward to 4/2/23. This is when I decided to trade in the vehicle elsewhere and cancel the extended warranty(contract #V0799402) with Nissan of Stockton; i.e., this is that part when THEY WOULD OWE ME MONEY. So the process started with me signing paperwork--a "service contract cancellation request form"--with the finance department; I was told I'd receive a check on or before 4/23/23. But when that time came and went without receiving a check, I started to feel like something was wrong. Funny thing is, the dealership did not contact me at all. No status update. No apology for the delay. Nothing. So I took the initiative to contact them, only to find out that something was indeed wrong. Apparently, in order to cut me a check and mail it to me, they needed a certain document--indicating I had refinanced and was released from liability--from the company I was initially financed through. How nice of them to inform me of this, right? So I provided the document and was assured I'd be receiving the check in about a week. Well, 2 emails, 3 visits, and 25 phone calls later--I STILL HAVEN'T RECEIVED A CHECK. To me, it feels like the dealership is hoping I'll get so frustrated that I'll just give up and go away; but instead, I'm using this review as a recourse. I would encourage others who've had a similar experience to do the same. More

Saturday morning experienced some difficulty with my partners license plate and phoned Nissan of Stocktons - Parts department. Best customer service. Consultant was knowledgeable and developed a quick e partners license plate and phoned Nissan of Stocktons - Parts department. Best customer service. Consultant was knowledgeable and developed a quick effective solution with her team. Same day, walked in, and was able to receive assistance with my situation. Thank you Linda, Brandon, and Amanda; for the awesome support. More

Great Service no pressure to buy a vehicle. Great inventory of cars which made my purchase easy. Great inventory of cars which made my purchase easy. More

Hey everyone, if you are looking to buy a car in Stockton, Ca. Go see Mr. ERIC RAMIREZ @ Stockton Nissan. Mr. Eric is a Gentleman, he works in the Sales Dep department, and he went beyond his work Stockton, Ca. Go see Mr. ERIC RAMIREZ @ Stockton Nissan. Mr. Eric is a Gentleman, he works in the Sales Dep department, and he went beyond his work and customer service that he provided to me he has an outstanding work ethic and great skills he guided me to the right department I was looking for I would come back again to this location and ask for MR. ERIC RAMIREZ Thanks for helping me!!! More

Ridiculous markups and they still have not refunded our $500 vehicle deposit. Charging Tesla money for a Leaf is a joke. $500 vehicle deposit. Charging Tesla money for a Leaf is a joke. More

Terrible customer service from advisors. Do not follow up. Waiting on a cargo cover for my Rogue Sport for 13 months. Could not even order the right one. Promised calls and it being delivere Do not follow up. Waiting on a cargo cover for my Rogue Sport for 13 months. Could not even order the right one. Promised calls and it being delivered and that never happened. Would never buy Gl from them again or recommend them. More

Life changing experience! Made my first car purchase special! Excellent customer service Alonzo Tate is amazing Made my first car purchase special! Excellent customer service Alonzo Tate is amazing More

I just want to say that Francisco Mendoza was such a big help in showing me different vehicles and he was knowledgeable about each one . He was able to answer all of the questions I had and there aren't a help in showing me different vehicles and he was knowledgeable about each one . He was able to answer all of the questions I had and there aren't a lot of sales personnel like that . I appreciated his help very much and it's a plus he is bilingual . More

Amanda Matthews has been my Service Advisor for several years (through several owners). I greatly appreciate her helpfulness, friendliness and thoroughness for the servicing of my Xterra. years (through several owners). I greatly appreciate her helpfulness, friendliness and thoroughness for the servicing of my Xterra. More

Nissan of Stockton provides great customer service and satisfaction. If you are looking to buy a car, I would definitly recommend looking here. Thank you Nissan of Stockton! satisfaction. If you are looking to buy a car, I would definitly recommend looking here. Thank you Nissan of Stockton! More