Nissan of Staten Island

Water of time This review is the type of review that more people experience but are so disgusted with what actually happens that they don't even want to write the r This review is the type of review that more people experience but are so disgusted with what actually happens that they don't even want to write the review to relive the horrors that occur at dealships. Well ladies and gentlemen here is my horror story with the most unprofessional, unfriendly, and unhelpful car dealship you will ever experience. I went in look for a used car, went to go see it was helped by the only knowledgeable person that works at both areas, Christine, loved the car and she brought us in to talk about the car and the price. She had us speak with the manager there, Mark, that at the time are only concern was that he was very young to be the manager on duty - but wait until later on in the review for the real fun - speak to us about the pricing of the car. He sat down and quoted one price that was way too high for a used car without running my credit score. He then told us to give us a more accurate price I would need to fill out a credit check, which I did. To then come back with a price $70 dollar less then what was first orginially quoted and of course I was all in. Christine took over again and went over a few more papers to then have all of us head to the other location because that is where the finance desk are. Ok fine let's go. Get there wait two plus hours, finally get to sit down with Chris (by the way he is just the "accountant" - guess that his way out of things when then price changes to be way out of what was orginially quoted, for that please don't shot the messanger moment). To then get quotes a price $90 more the what was orginially quoted. Ok nope not going to do the deal, either want to have my paper work or watch it be shredded which was told by Chris and Christine absolutely, but let's call Mark to find out how he got you to the rate he got you too, it will take him two minutes to get here. Yet again in good fate we did, but seeing how it would be impossible for him to kick $6500 off the car, but sure let's see what he comes up with. As they said he was there in two minutes. Get ready this is where the story gets FUN! Mark tries to weasel his way out of what he quoted by saying he said everything we needed to know at the first area of the deal and started saying things that were never stated and told me that I must have heard wrong. And like a trapped animal he went for the attack and decided to be a tough guy and when I stated I want everything I sign for in my possession or to watch it begin shredded it takes the file to the next office over, which I follow, and watch him throw it into a locked garbage pale to fine out a shredding company comes to shredded it. Which was not what was discussed at all when I was told by three people that I can have the paperwork or it ACTUALLY SEE IT BEING SHREDDED - apparently at this dealership we don't know what that pharse means. As he was walked by us he muttered under his breathe "I'm done with this." Done with what?!? That fact that you were caught in you own BS story and that the accountant, your sales rep you work with and the at the time one duty GM all were there when we called you on your BS. For then when I got the GM invovled for him to storm out of the place, like a child. For the GM to only state to me that he is sorry for how he acted and that he is young - I will add this piece of information I'm about the same age or maybe a few years old then him and even I stated that it was childish and unprofessional. As we spoke to the GM he did try to help out by discounting the rate of the monthly payment but when stated the only way for me to consider the car was to get the rate I was originally quoted. And when asked how even would be able to give that rate then his answer to that and multi other questions was "I have no intelligent answer for you." So no car, no paper work, just hopes that my identity doesn't get stolen. As I was leaving I thought I would leave them with a personal opinion of Mark, was all of I were his boss I would have fired him for the lack of unprofessional. So to wrap up this review if you would like to get you hopes crushed, to be lied to your face for four hours, and to be talked down to by line employees and management - YOU PICKED THE RIGHT PLACE TO GO TO! Have as much fun as I did, I wish you the best of luck because you will definitely need it. More

Tried this place once again and for the last time!! This service department continues to be the most unprofessional place I have ever seen. The manager told me no there are new people we will fix the pr This service department continues to be the most unprofessional place I have ever seen. The manager told me no there are new people we will fix the problem, and yes they did fix the damage to my car after I don’t know how long. Thank you Stephanie Rodriguez she is the only good person there! That actually cares about people, maybe others should take some lessons from her.So I brought my car there for service once again giving them another chance and giving them a big job actually that I could have brought somewhere else! A job of almost $5,000. Then when I go pick up my car raj wants to attack me and say some curse words! Once again I have my baby still in the rental right outside the door and there is a waiting room of people. The nice young man as a service advisor that I had then takes me to the cashier to pay, where I then hear the so called supervisor Angie on the phone talking, which she then sees me and starts talking louder so that I can hear her. She then proceeded to scream oh some people are just never happy! They are always going to be like that! Making sure that I knew it was about me! I was like what is going on here are we at the zoo or in high school. Later on I tried to talk to her because they left me there like an idiot! Nobody told the valet to get my car. So when she was talking to me oh sorry I mean screaming she was pulling up her sleeves like she was going to do something! This place is a joke! The manager Jonathan was standing next to her and did not say two words or to raj while they did this. This is why these things continue to go on in this nasty service department! Jonathan was nice and helpful at the beginning but then he didn’t say two words to me after an let them all be disrespected to me. That was not right! More

Sticking with Nissan I don’t like going to dealerships, but my experience with Nissan turned out to be better than I thought. Especially, when I met a manager named Jama I don’t like going to dealerships, but my experience with Nissan turned out to be better than I thought. Especially, when I met a manager named Jamal. He was extremely patient with me, even when I was driving him crazy of getting into a new lease. He was honest, polite, and was determined to see me happy with my selection of vehicle. Victoria really helped me as well. Fernando came in and sealed the deal. But all in all, it was a team effort. I felt like I made new friends when I started, but when I left, I felt like they were family. Very loyal. More

Excellent leasing experience. The receptionists and very warm & welcoming. Yuri and Jamal were very friendly and informative. They really took their time to figure out everything t The receptionists and very warm & welcoming. Yuri and Jamal were very friendly and informative. They really took their time to figure out everything they could do to get me the best deal. They were very respectful of my budget and found me a vehicle to lease in my price range. Based on my experience with Yuri & Jamal I will be sure to return to Nissan of Staten Island for my future vehicle needs. More

Amazing help and support When I had an issue with a new car she went out and beyond to make sure that xxxx would get done very very nice woman great personality I hope she see When I had an issue with a new car she went out and beyond to make sure that xxxx would get done very very nice woman great personality I hope she sees this More

A hassle-free, warm and friendly experience Joe Esposito was friendly from the start. He listened to our needs and worked hard to meet our expectations. He was polite with a great personality. Joe Esposito was friendly from the start. He listened to our needs and worked hard to meet our expectations. He was polite with a great personality. He's a great representative of the dealership. We would highly recommend him to our friends or family. More

Best and possibly smoothest signing Joe really helped me with leasing and finding the car the was best for me both for my height (6’3) and for my budget. Being the first car I’ve ever l Joe really helped me with leasing and finding the car the was best for me both for my height (6’3) and for my budget. Being the first car I’ve ever leased he made it very easy and I thank him. More

A pleasure from start to finish Christina listened, showed me cars that matched what I wanted, & expedited the entire transaction so I could drive home same day - plates and all! I Christina listened, showed me cars that matched what I wanted, & expedited the entire transaction so I could drive home same day - plates and all! I definitely recommend this place! More