Nissan of St. Augustine

I sent in an Internet request and Leda called me the next day. She got my information over the phone and began to process my credit application. She was very professional at all times. I met with her this day. She got my information over the phone and began to process my credit application. She was very professional at all times. I met with her this morning and we looked at cars that would fit my price range. When I finally decided on the vehicle I liked, she got with Bob and they manaaged to get me financed even though my credit is not that great. I was very pleased with their service and friendliness. This is the best car buying experience I have had (and I've had a few). I will definitely recommend this dealership to anyone looking for a vehicle. More

My stepson and his wife purchased a new Nissan Pathfinder May 7th, 2010. Three dents found on vehicle which were repaired finally by May 10th. Began hearing noise from the engine area on May 9th. It took May 7th, 2010. Three dents found on vehicle which were repaired finally by May 10th. Began hearing noise from the engine area on May 9th. It took them until May 21st. to determine cause of noise and do repair. Noise supposedly coming from windshield wiper motor which needed to be replaced and for whatever reason they needed to replace entire windshield. When car finally returned on the 21st. had them take the car back as the newly installed windshield was at best, poorly installed. The rubber moulding around the glass was a mess, not consistent, pushed in in various areas and scratches in the paint. The attitude of Todd Shepherd who indicates he is the GM and part owner of the dealership was terrible at best. Evidently he has a problem with accepting responsibility and doing what is right as his statement was we didn't build the car, Nissan did so it was not their fault and it should be taken up with Nissan. When I tried, on behalf of my daughter-in-law, to speak with Mr. Shepherd to discuss the situation and get it resolved his attitude was I need to talk to their attorney and hung up the phone. He than proceeded to call my daughter-in-law to tell her that nothing would be done and he didn't appreciate my calling. Now I ask - is this the type of dealership anyone would want to do business with, who won't accept responsibility for their actions or inactions. As of today May 22nd. she is still without a vehicle and a Nissan dealership who has her trade in as well as the new vehicle. More

I have purchased 4 cars from this dealership; three from the current owner and one from the previous owner. Working with Paul Smathers as a car sales person is a pleasure. He gets answers quickly, knows his the current owner and one from the previous owner. Working with Paul Smathers as a car sales person is a pleasure. He gets answers quickly, knows his product, and cuts to the bottom line without wasting my time. I have recommended him to others and will continue. Bob in finance is organized, covers the details quickly but will take all the time it takes to answer any question. I have maintenance contracts on my cars at the dealership and am treated the best I have ever from a car dealership by Phillip the manager. The owner, Todd apparently is a hands on owner with his employees as they have nothing but good things to say about him. Sounds to good to be true?---but writing this was my idea not theirs. I have my own business and appreciate it when my customers let me know if what I am doing is working. I now have a 2009 Murano (traded my 06), 2010 Sentra SR, and a 2010 Frontier SE. Love the product and doing business at with these people. More

I came in looking to get a new Altima. I was on a time limit as well as a budget. Chris a.k.a. "Bird" greeted me as I entered the lot and literally told me to pick a car. He asked what I wanted in a car a limit as well as a budget. Chris a.k.a. "Bird" greeted me as I entered the lot and literally told me to pick a car. He asked what I wanted in a car as well as what I would be using it for. He really did have my best interest in mind. We did the test drive and then went inside to get the negotiations started. After a few tries with some wholesalers, Jesus came to the table with an offer that was acceptable. Robbie, another sales person, came in towards the end of the deal and helped with the final touches to make sure that I was completely satisfied and to expedite the final process. Overall These three guys made the entire experience painless and kind of fun. I am completely satisfied with my decision and will more than likely buy my next Nissan from them :) More

I came to nissan looking for another ordinary vehicle and ran into a man that goes by BIRD... He is an amazing person. Well rounded and my experience was anything but a normal run of the mill dealership. I m ran into a man that goes by BIRD... He is an amazing person. Well rounded and my experience was anything but a normal run of the mill dealership. I met the managers and they seemed to be very intrested in earning my business. I hope they do well and i am loving my truck! GO TO THE BIRD. FLY THE COUPE IF YOUR AT ANOTHER DEALERSHIP ;-) -John Goldeneye PS. Thanks Bird! More

I have always been uncomfortable with care dealers because they are usally pushy but when I started talking with Leda I knew things were different. She was very kind and listened to what I wanted, rat because they are usally pushy but when I started talking with Leda I knew things were different. She was very kind and listened to what I wanted, rather than putting me in some random car. I am happy to know that Nissan employs such a great person and I look forward to doung business with her. More

I saw a used titan in the front. I wasnt going to buy but Robert gave me an amazing deal and is the man! Easy to work with and a fun overall experience. I had previously purchase a car from this dealership w Robert gave me an amazing deal and is the man! Easy to work with and a fun overall experience. I had previously purchase a car from this dealership when they first opened and will continue to do so! -Mark More

The purchase of my new nissan was amazing with Robert. He is young but knows much about the product and is always willing to listen. I will send family and friends to him any chance i get because i know they is young but knows much about the product and is always willing to listen. I will send family and friends to him any chance i get because i know they will be treated as is they were his family! He also introduced me to Phil Johnson who helped answer some of my later service questions! More

purchased a new altima and paul smathers was a breath of fresh air. He was very pleasant and took his time with me. I have not purchased a car in ten years however I has serviced my car there for the past 7 fresh air. He was very pleasant and took his time with me. I have not purchased a car in ten years however I has serviced my car there for the past 7 years with Phil Johnson. Because of the great service I have recieved over teh years I came into buy the new car there. More