Nissan of St. Augustine

Brought my car in March to be serviced and had some questions regarding the vehicle. to be fair, i did not buy the car at this dealership. They did not have the vehicle I was looking for and their pric questions regarding the vehicle. to be fair, i did not buy the car at this dealership. They did not have the vehicle I was looking for and their prices were higher than other dealerships. I am writing this review now because of the "friendly follow up call on my cell I received 7 months later. The girl wanted to know why I wouldn't come back? Well, 1. The attitude of the sales manager and her employee on the Mon morning I had the appt. was horrible. 2. they could not answer ANY questions I had about my car. They were just plain stupid. I asked what the sensor was on the dash and neither her or the guy working with her knew. What? You don't know about the nissan Pathfinder and you service these cars? 3. I brought it in for a couple of issues, non of which I can remember right now and they couldn't handle any of them. Also asked the guy if the hard steering was normal and he didn't even test the steering wheel. 4. No one ever called me to let me know the deflector or the paint that I ordered came in. I actually was appalled at the bad attitude these people had. It is apparant that they are extremely unhappy at their place of employment and it reflects in their demeanor. I went from there to Coggin Nissan at the Avenues and I have never been happier. It's like a different world there. The dealership is much larger and the service department is awesome. They are definitely happier, they keep most parts on hand and they installed my bug deflector, gave me FREE touch up paint and even got the waterspots off my windows for practically nothing. i bought a Weathertech liner for the back of pathfinder and when it came in - he actually refunded me some money because they charged me too much initially. Just had an oil change there last week and they couldn't be nicer! AND... I didn't buy my car from them either! Don't go to St Augustine Nissan for service. More

Nissan of St. Augustine do anything to sell you a car, but once there's a problem with the car, they run you in circles and do not want to take care of the problem. We had to go to another Nissan dealer w but once there's a problem with the car, they run you in circles and do not want to take care of the problem. We had to go to another Nissan dealer which did fix the car by replacing a manufacture defect, when St. Augustine refused to even look for the problem on multiple occasions. If you're looking for a Nissan, I recommend going to Daytona or Universal in Orlando, whom are both very professional and seem to care for their customers. Beware, do not buy your vehicle in Lighthouse St. Augustine Nissan. Nissan also damaged part of the door panel interior. We were so disappointed that we did not even complain of the damage, we just wanted our car out of there. More

Came to purchase a Nissan Murano. Salesman Chris worked with me and was very kind and not pushy. He worked with me to get the pricing I was looking for and I purchased the vehicle for $2k under book value! with me and was very kind and not pushy. He worked with me to get the pricing I was looking for and I purchased the vehicle for $2k under book value! Ace was awesome and I would highly recommend this dealership! More

They lied to me and admitted it. I understand in negotiations when dealing with car dealerships there is a certain amount of fudging the truth. But when they tell out and out lies and then admit it negotiations when dealing with car dealerships there is a certain amount of fudging the truth. But when they tell out and out lies and then admit it that is going too far. More

I went to a few different dealerships in the area, I finally decided Nissan Of St. Augustine for my grandsons first car. We went together and met the sales manager and he introduced us to one of the sal finally decided Nissan Of St. Augustine for my grandsons first car. We went together and met the sales manager and he introduced us to one of the salesman. We decided to purchase a Nissan Sentra for the low payments and vehicle reputation. Before we left the salesman made sure we knew just as much as he did about the vehicle. My grandson loves his new car and we couldn't be happier. Thank you. More

They treated me like I was a real customer very friendly...... I will send everyone I know who is interested in a car to see them... friendly...... I will send everyone I know who is interested in a car to see them... More

I bought a 2011 Altima from this dealership on Wednesday, April 25, 2012, still under factory warranty with only 31,000 miles on it. On Friday, April 27, 2012 my brakes started squealing so I called and told April 25, 2012, still under factory warranty with only 31,000 miles on it. On Friday, April 27, 2012 my brakes started squealing so I called and told them about it. Took it back in on Saturday, April 28, 2012 and was told by the Service Department Manager that I would have to pay $250 to have the brakes fixed. I said no because I just bought the car three days ago. Well after two weeks of back and forth, they finally fixed the brakes. In the meantime, I also talked to them about the fact that I only got one key to the car and was told that they could contact the previous owner and find out if the he or she still had the other key. I finally called back again on Thursday, May 17th to find out who the general manager is and was told that his name is Todd. Well I called Todd on Thursday, Friday, Saturday and again Monday, May 21st leaving messages each time but of course I have never talked to Todd because he's always in a meeting. I finally talked to someone else and was informed that I would have to pay $200 for a new key to be given to me for my car because this is the dealership's policy. None of this makes any sense to me. This is the sorriest dealership I have ever encountered. Even buy here pay here dealerships give you a second key free of charge. Nissan of St. Augustine seems to go out of their way to make you pay more money for the things you need for your vehicle and it doesn't matter to them if it's bad business. I cannot recommend this dealership to anyone and neither should anyone else. If you really want a Nissan, find another dealership and avoid Nissan of St. Augustine. More

Extremely nasty experience. The dealership advertised lease special was beyond misleading...it was false. An advertised "sign and drive" deal turned into a large cap cost reduction required. This dealer lease special was beyond misleading...it was false. An advertised "sign and drive" deal turned into a large cap cost reduction required. This dealership demonstated the typical con games so often representative of car dealerships. More

Bought a used car from Nissan of St. Augustine. First dealt with the internet sales manager, who quoted me a price then retracted it when I drove the 45 miles to visit the lot. She also overstated the qu dealt with the internet sales manager, who quoted me a price then retracted it when I drove the 45 miles to visit the lot. She also overstated the quality of the car, it had visible dents and one other defect. After listening to their high pressure pitch, they kept telling me if it wasn't bought that day they would send it to auction. Unfortunately I was honest and explained to them that I needed a car almost immediately. They eventually came down to the original asking price and before I accepted it I wanted to take another test drive, when I did the check engine light came on. In the contract I made fixing the issue with the check engine light a deliverable. The next day when I picked up the car the check engine light was off. I drove off the lot and got about .5 miles and the check engine light came on and the care started to overheat. I brought it back to the dealership and they initially refused to repair it because I drove it off the lot. I showed them the contract and they relented. I returned the next day and the same thing happened except this time i had to have them tow it back because it was so overheated. I tried to execute the lemon law exemption but they said it was too late, even though the dealership had it for the 72 hours. It was a terrible experience and I don't recommend them to anyone. More

This is the type of dealership that gave used car dealers a bad name, capital “S” shady. I saw a car on craigslist and called. First I was told$ 22,000 on a 2010, than it went to $25,000; then they offered m a bad name, capital “S” shady. I saw a car on craigslist and called. First I was told$ 22,000 on a 2010, than it went to $25,000; then they offered me a 2009 for 20,900 and told me, “we just got it on the lot and it is super clean”. They said it was so new they didn’t even have it posted to the web site yet. So, like a sucker, I drove an hour to St .Augustine. Turns out they had the car for 4+ months and had not been able to sucker someone onto buying it yet. The CARFAX had not one, but two accidents. And it was a hot mess: burn holes all over the interior, body damage from “the minor accident” with lots of over spray, and an unacceptable amount of scraps and dings. Also it was on the website all along, only with stock photos instead of the real vehicle. At the end of the night, I wasted by time and a lot of gas to St. Augustine. Realistically, had they just come clean and sold the car at a price that reflected its condition, I may have considered it. But clearly this dealership is trying to take advantage of people that won’t do the research. I knew I should have suspected something when they were not registered with the BBB. If you buy here do your homework and see it in writing. I drove back home and bought from a reputable dealer, paid less, and got a pristine car. More