Nissan of St. Augustine

Misleading salesperson, rude manager I bought a used Altima from Nissan of St. Augustine. I was misled by the salesperson (Scott) about the length of an extended warranty that came as par I bought a used Altima from Nissan of St. Augustine. I was misled by the salesperson (Scott) about the length of an extended warranty that came as part of a "certification" package they recommended for my used car. After the deal was done (but before taking the car home), I realized the discrepancy and said that I no longer wanted the certification because it did not offer the warranty I was promised. The salesperson conveniently denied what he originally told me and I thought I might be totally out of luck, but one sales manager (Dino) wanted to help make things right. He pushed for the other sales manager (Ace) to let me redo the deal without the certification fee and warranty. I overheard Ace cursing at Dino about me, and when I eventually redid the contract, Ace was rude and unprofessional toward me. Although it still ranks as the worst car buying experience I've ever had, I appreciate Dino and am thankful that some people still care about customer service. More

excellent The service department is the best i have ever delt with. Prices are fair. Staff is extremely friendly. They provide a free wash. Excellent service. The service department is the best i have ever delt with. Prices are fair. Staff is extremely friendly. They provide a free wash. Excellent service. More

Quick and Easy Very smooth car buying experience. Everyone that I came in contact with at the dealer was a pleasure. Service department has been great so far as we Very smooth car buying experience. Everyone that I came in contact with at the dealer was a pleasure. Service department has been great so far as well. Would definitely recommend. More

Nothing but praise for this dealership. I've been coming to this dealership for the past four years. I first bought a new 2010 Nissan 2.5 SL Altima. I was treated very fairly and the price w I've been coming to this dealership for the past four years. I first bought a new 2010 Nissan 2.5 SL Altima. I was treated very fairly and the price was right. I continued to have this car serviced there and each time the experience was very good. I recently bought a new 2014 Nissan 2.5 SL Altima there. The Sales Rep was Tarig Sagri. We agreed on the sales price and I bought the vehicle. Tarig was very personable and professional. I would do business with him again. Very happy. Thanks Nissan of St Augustine. More

Excellent I appreciate everything you guys have done for me and I would recommend you to anyone, and you guys have excellent customer service. Thanks so much!! I appreciate everything you guys have done for me and I would recommend you to anyone, and you guys have excellent customer service. Thanks so much!! More

No time wasted- straight up and forward!! I have to say it ws a very easy process. I went there knowing what i wanted... The salesman Gave me exactly what i was looking for right down to the I have to say it ws a very easy process. I went there knowing what i wanted... The salesman Gave me exactly what i was looking for right down to the color!! Financing was a breeze and i truly love my 2014 Nissan Juke!! I get so many compliments on my choice and i love the drive!! More

Tracy Green Always thorough and quick service, whether routine maintenance or warranty work. Comfortable and clean waiting area --also furnished with refreshment Always thorough and quick service, whether routine maintenance or warranty work. Comfortable and clean waiting area --also furnished with refreshments. Courteous staff every step of the way. More

Great experience We purchased our 2014 Rouge from St Augustine Nissan, We were very pleased with the sales help we didn't feel pressured to buy. We purchased our 2014 Rouge from St Augustine Nissan, We were very pleased with the sales help we didn't feel pressured to buy. More

Perfect!! I have purchased in my married life 7 Nissan's (Datsun) and have been very happy with all of them. my last purchase was the Nissan Maurno in 2011 and I have purchased in my married life 7 Nissan's (Datsun) and have been very happy with all of them. my last purchase was the Nissan Maurno in 2011 and I Love that car!!!!The staff at the St. Augustine location are very knowledgeable, courteous and friendly. Ace treats me like family and always asked about my husband when I come in. Most people could care less about that but for me it shows that he remembers me on a personal level and I appreciate that. My husband and I are thinking about getting another car and trading in his CTS, and it just might be another Nissan. More

Dissatisfied Once Nissan of St. Augustine sells you a new Nissan, the quality service ends. I requested the service manuals which I never received three times and Once Nissan of St. Augustine sells you a new Nissan, the quality service ends. I requested the service manuals which I never received three times and all three times they said I could buy one online. It's their responsibility to send me one, not for me to pay for something I never received. Go elsewhere when you need a new car......Bob More