Nissan of St. Augustine

The Best Place For ANYONE I just want to start off by saying thank GOD for Nissan of St Augustine! They saved my life when it came to getting a new car. I'm only 21 years old a I just want to start off by saying thank GOD for Nissan of St Augustine! They saved my life when it came to getting a new car. I'm only 21 years old and I got my car from a dealership in St Augustine and to make a long story short they sold me a lemon(brake/transmission/etc issues)! Well I went to Nissan for something small and I walked out with a 2018 Nissan Sentra all black SV Edition! It was a total upgrade from my lemon and they handled all the pay off issues with the other car dealership. Special thanks to Clayton Fields who really helped me out of what would've been a costly situation! The atmosphere is WONDERFUL here (all friendly staff and the GM came and introduced himself) and they WILL work to get you in something nice and affordable I promise! Thank you Nissan of St Augustine! More

Amazing honest experience THANK you all at st Augustine Nissan For your honest,no pressure atmosphere.my salesman BOBBY PRATT was amazing I told him what I wanted and he found THANK you all at st Augustine Nissan For your honest,no pressure atmosphere.my salesman BOBBY PRATT was amazing I told him what I wanted and he found just what I wanted.I was given a great price via email..no tricks, no pressure and I got that price..best car buying experience I've had.I recommend them Very highly..thanks again..grateful for your honest approach to my buying experience.and thanks again BOBBY PRATT More

Great service overall just need to work on car wash. The car was dirtier after the car wash. No problem, I will be back Because Jacksonville is too far to drive to overall just need to work on car wash. The car was dirtier after the car wash. No problem, I will be back Because Jacksonville is too far to drive to get an oil change! More

Outstanding Service and Sales I have had great service from Morgan in the rental department. That's what made me decide to buy from St Augustine even though I bought last Nissan fr I have had great service from Morgan in the rental department. That's what made me decide to buy from St Augustine even though I bought last Nissan from Gainesville FL and live in Ocala. Miles,Ace and Joel went the extra mile to make this the best car buying experience I ever had. All those guys should be recognized with something special, maybe gift certificate to a local restaurant. More

Excellent customer service always! The service team is extremely welcoming. I got right in and right out while I waited. My car was washed and vacuumed. I recommend them to everyone. The service team is extremely welcoming. I got right in and right out while I waited. My car was washed and vacuumed. I recommend them to everyone. More

Not happy First let me say the Salesman was exceptional, the finance manager not so much, first it took over 4 hours for him to get the paperwork ready for us t First let me say the Salesman was exceptional, the finance manager not so much, first it took over 4 hours for him to get the paperwork ready for us to sign. We signed the paperwork and went about our way, only to be contacted by Nissan finance to say the payment on our trade in was late! Contacted the dealership and found out the finance manager filled the paperwork out incorrectly, so we had to go back and resign new paperwork. Week and a half later again contacted by Nissan credit stating the payment was 60$ short! Contacted Nissan and again it was a paperwork screwup which they eventually fixed. Now today, I get a notice from my credit watch agency stating that Nissan Credit had reported me for a late payment which resulted in my credit score dropping almost 20 points!! This place excells at incopentence. More

Horrendous...Buyer Beware! We recently leased a Nissan Rogue from St. Augustine Nissan and it was the worst experience in the 42 years we have been buying cars. Our VW Passat st We recently leased a Nissan Rogue from St. Augustine Nissan and it was the worst experience in the 42 years we have been buying cars. Our VW Passat station wagon finally gave up the ghost after years of good service. We loved St. Augustine Volkswagen, who serviced the car for the last 4 years. Unfortunately, Volkswagen no longer makes the Passat wagon or a car that met our dimensional needs. Our son-in-law has a Rogue and recommended it. The car is pretty good, although the build quality is not at the level of the VW Passat we owned or my Mercedes. The Service Department seems to be reasonable. The tinting job they did on the window was fine.. Our experience with the salesman (Steve Maag) and sales manager (Ace Fagundo) could not have been worse. We went in with a coupon for the lease of a Rogue and were given a test ride in a Nissan Rogue. The salesman then took us back to the breezeway beside the building and Mr. Maag demonstrated all of the features. After the test drive we told them we wanted the car. We then agreed to a lease agreement at a higher monthly cost than the coupon we were sent. We were told by Mr. Fagundo that the car we tested was not the base model, so the monthly rate would be higher. We understood that and finished signing the paperwork. After that My. Maag told us they would detail the car and bring it back. About 20 minutes later a Rouge with the same color and interior was brought out to the same breezeway and handed us the keys. I specifically asked Mr. Maag that this car was the one we test drove, and he said yes. We drove it home and did not use it until two days later when my wife took the car down to Flagler Beach to take a friend to her Chemotherapy. When she got back, she asked me to show me how the remote hatch opening worked. At that point I went to the car and looked for all of the features proudly demonstrated I realized that we drove the SV and ended up with the base model. It was only then that I realized I had been victimized by the old “Bait and Switch” you expect at a shady used car dealer. I went back to the dealership and told Mr. Maag that we were extremely upset. Mr Fagundo raced over to me and said “I am your friend and we will straighten this out, and I will get right back to you” and we are still waiting for Ace (I suspect he didn’t earn this nickname for his honesty) after three weeks. We were probably naïve in trusting the word of their staff, but we have dealt only with VW and Mercedes dealers for our last 4 cars and 8 years, because when they promised something, you could bank on it. St. Augustine Nissan is apparently not at the same level of professional ethics as VW or Mercedes. To add insult to injury was an email I got from Mr. Todd Brills asking to contact him if we were thinking of rating the dealership with less than excellent or very good on the customer satisfaction form. I called him and left him a message. Two weeks later I have not heard from him. I realize that there is nothing we can do because it is a matter of “he said she said” and it would cost more than the car is worth to fight it out in court. At least five friends who saw the car said they really liked it. I told them what St. Augustine Nissan did to us, and advised them to get a VW or Toyota or if they really wanted to get a Nissan go to Beck or Coggin Nissan. I plan to take this up with Nissan management, the BBB, and the Florida Department of State. More

Nissan Purchase Was referred by a friend. Very good experience. Friendly by all staff. Would recommend to a friend. Worked to get an acceptable price. Did a good jo Was referred by a friend. Very good experience. Friendly by all staff. Would recommend to a friend. Worked to get an acceptable price. Did a good job. More

Nice Quick Service Very efficient and pleasant. What else would you like me to say??? First time in for service, will likely return as long as I don’t need to write a l Very efficient and pleasant. What else would you like me to say??? First time in for service, will likely return as long as I don’t need to write a lengthy review, the staff member was very pleasant. More

New salesman sold me his 1st car today a Black 2015Kia Forte Mgr. struggled to get me financed with poor credit. Both Mgrs got the job DONE !! Thanks Richard Brown. Thank my salesman also! forgot his name, s Mgr. struggled to get me financed with poor credit. Both Mgrs got the job DONE !! Thanks Richard Brown. Thank my salesman also! forgot his name, sorry man! More