Nissan of St. Augustine

I picked out my new rogue sport on Wednesday February 24, 2021. It was not in stock, they had to go to a different dealer who had what I wanted...I was originally told I would have it Wednesday, then told Th 2021. It was not in stock, they had to go to a different dealer who had what I wanted...I was originally told I would have it Wednesday, then told Thursday, then told Friday. I picked up car on Friday. I was not shown sticker cost for vehicle, before purchasing vehicle. Never saw original sticker price after the fact as it was put in back seat. I went back to the dealer on Monday March 1, to have explananation of purchase price between window sticker and paperwork. Things went down hill from there, sales manager and manager of finance couldn’t explain things very well, they both wrote a paper with figures to set things straight and they both wrote different figures. Manager of finance said.glen the manager of sales, was new. I gave up. Need a new dealer, won’t go back there. I did see a salesman who worked at a different dealer, he explained things in 5 minutes. If i had seen sticker price when I purchased thing could have been taken care of right there. Nissan very poor at explaining. More

Purchased a vehicle on January 3 2021 still no paper work or vehicle paid for in cash. They refuse to return phone calls. They have broken every Florida state DMV laws. I will be sending my attorney or vehicle paid for in cash. They refuse to return phone calls. They have broken every Florida state DMV laws. I will be sending my attorney More

Avoid this dealer. I had too many problems to list here. The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The The first was the salesman said he would negotiate, but the sales manager walked over and said he would not. This happened twice on two cars. The last problem was they hid the license plate from my trade-in. When I asked for the plate, they ignored me until I posted a note on their review and reputation management site visible to the public. (Note I changed my review to this after the first two comments seen below.) More

We purchased a 2020 Nissan Rogue It was our first visit to this dealership and we were pleasantly surprised that it was entirely no pressure We got a great deal and Steve Maag and Clayton Fields gave us gr to this dealership and we were pleasantly surprised that it was entirely no pressure We got a great deal and Steve Maag and Clayton Fields gave us great customer service We also enjoyed meeting Will Barnes the general manager We are totally satisfied with our purchase Great dealership and definitely recommend Sherrie and Tom Palm Coast Fl More

Purchased a new murano, was "not" told at the time of purchase that the trunk was manual.....as a senior citizen this was not what i expected as it would be physically difficult for me........extremely d purchase that the trunk was manual.....as a senior citizen this was not what i expected as it would be physically difficult for me........extremely disappointing. They did state they could upgrade but unfortunately that would cost me additional $5,000 over what I already paid which was top dollar, as I am retired this was not an option.........100% unsatisfactory....... More

Excellent Service! Outstanding! Everyone I dealt with was courteous and customer focused. The work was completed on schedule according to the estimate. I will be back f Outstanding! Everyone I dealt with was courteous and customer focused. The work was completed on schedule according to the estimate. I will be back for sure! More

Service was normal/fine as usual. DISPLEASED THAT EMPLOYEES WERE NOT WEARING MASKS INTERFACING WITH THE PUBLIC, very disappointed that masks would not be required. EMPLOYEES WERE NOT WEARING MASKS INTERFACING WITH THE PUBLIC, very disappointed that masks would not be required. More