Nissan of St. Augustine

Just moved here from another state and they got me right in with no problems. Was in and out within i littlee over an hour.. in with no problems. Was in and out within i littlee over an hour.. More

Closer lied to get me to buy extended warranty Everything was fine till closing on the car, when I was told Certified pre-owned cars loose their factory warranty and I should buy an extended warran Everything was fine till closing on the car, when I was told Certified pre-owned cars loose their factory warranty and I should buy an extended warranty I found that to be false. More

Friendly service cleaned my car. Explained my service and recommendations for future service. Nice break room for customers to relax and wait for your car. recommendations for future service. Nice break room for customers to relax and wait for your car. More

Great Experience My husband and I were looking for a second car for our FL home. The experience with sales, management, and finance folks was very pleasant. We were My husband and I were looking for a second car for our FL home. The experience with sales, management, and finance folks was very pleasant. We were pleased with the pricing process and love the new Murano Platinum we now enjoy. More

Scammers!! Liars!! Beware of internet pricing scams!! I inquired about a vehicle that was an internet special, and was told that it was still available. I actually talke Beware of internet pricing scams!! I inquired about a vehicle that was an internet special, and was told that it was still available. I actually talked to Lexi about the vehicle for 3 days. I made sure she knew I would be driving from Tallahassee to St. Augustine. I was very thorough in my questions about the vehicle, and before I drove over I contacted Lexi to ensure the vehicle was available. I took off from work early, (told Lexi this) and texted Lexi again at 2:20 before I left Tallahassee to make sure the vehicle was still there. She said yes, and I told her I was on my way. About 1 1/2 hrs before arriving at the dealership, I received a phone call from another sells person telling me that the vehicle had just sold. He tried to tell me that Lexi was not there. When I told him I talked to her and she said she was there, he changed his story to she had an emergency and had to leave that morning. I then told him that I talked to her at 2:20 and she told me the vehicle was still there and did not say one word about not being there. He told me they had another vehicle that was just magically traded in just like the one I was coming for EXCEPT it had a bad transmission, but they would sell it to me for the same price!! I said no way, and he connected me to a manager who tried to blame me for not coming to buy the vehicle sooner!! You can figure out the scam I’m sure!! More

POOR SERVICE after the sale Unfortunately, we have a long standing history with this dealership. Service after the sale is and has always been NON-Existent! It is about the dea Unfortunately, we have a long standing history with this dealership. Service after the sale is and has always been NON-Existent! It is about the deal for them! We purchased a second Nissan having sworn off ever buying another due to the myriad of issues we had with our first Nissan and our lack of confidence in the service team at this dealership. We had difficult decisions to make with our then 10 year old Nissan's AC broke finding that it would cost thousands to repair, then swooped in Dino. He's the deal man, and he offered us concessions and a great closing price which at the time seemed to negate our past experience. Have no fear, things are different - but be wary... We were offered a lifetime warranty and proclamation that we did not have to get service done at Nissan (knowing our past experience). The unfortunate thing is when you don't get the service done at Nissan you also don't receive the list of Nissan recommended services - which has to be met and completed for the warranty to be valid. Have I taken care of my vehicle - you bet. Is it to their recommended timeline, who knows. Additionally, Nissan sent me to St. Augustine Nissan recently to have a corrosion warranty item reviewed. In doing so, Cynthia, the service manager, was going to forward photos to Nissan. When I called Nissan 4 weeks later - they said the dealership hadn't seen me in two years. This is par for the course - I recently shared my feedback and concerns with Gina, the controller, who stated she or the GM would call me back before EOD. Two days later - I'm on Yelp! If you love Nissan and have to have one - buy it and get it serviced somewhere else. More