Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Nissan of St. Augustine
St. Augustine, FL
447 Reviews
At Nissan of St. Augustine, we’ve redefined customer service. We’ve worked diligently to fine-tune the skills of our sales, service, and finance specialists to offer our customers a fresh take on the Nissan car buying experience, while providing a level of commitment and dedication that is unparalleled in the automotive industry. Our staff is raising the bar when it comes to taking care of you and your new, used, or certified pre-owned Nissan. If you're in need of a new or used car stop in to our dealership at 2755 US 1 South St. Augustine, FL 32086, where we serve St. Augustine, Jacksonville, Ponte Vedra Beach, and Palm Coast. Come take a test drive with one of our trained professionals today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 447 reviews
June 13, 2023
This is the second time I’ve had to bring my car in for major service since purchasing there! The first time they tried to tell me I needed to replace whole A/C system for $4000!! Brought to my mechanic an major service since purchasing there! The first time they tried to tell me I needed to replace whole A/C system for $4000!! Brought to my mechanic and he blew out lines, fixed the problem for a fraction of their estimated cost!!! Back again with inflow and sensor issues. They did not fix the initial problem, stalled out on highway- THREE tows and $260 in the whole to bring BACK and I’m being quoted over $1000 dollars for something that should be covered under warranty and my battery all of a sudden doesn’t work!!!! Service center agents are condescending and apathetic. I feel they think I have no idea about cars and are trying to railroad me!!! Customer service in general is below satisfactory!!! I had to come back to the dealership because my service was done incorrectly on more than one occasion! There was no apology or sense of urgency to fix anything just a ridiculous quote! The issue on my vehicle is still not fully resolved after 2 visits and they don’t care if they fix it or I take it somewhere else! I’ve been with this dealership for 20+ years, however under this new management it has gone downhill! I will NEVER purchase another vehicle from Nissan of Saint Augustine again 😤 More
by jaciracano
Employees Worked With
Nick
February 20, 2023
I never write reviews, and only wish I could give this place zero stars.. Went in to see about a vehicle that on the website read 25,000. As soon as I sat down with a sales rep same vehicle went to 33000. place zero stars.. Went in to see about a vehicle that on the website read 25,000. As soon as I sat down with a sales rep same vehicle went to 33000.. Wanted to use my car for trade and though it was an older vehicle and some wear and tear it was still in great running condition .. They offered 750.. (my nearly brand new tires were worth more) they also wanted 10000 down( on 33000 car mind you) to get payments to 450 at 72 months... So long story short I went elsewhere got same vehicle, save that it had 2000 more miles for 25000 minus 3300 for my trade in( that 5x more) in less than an hour.. Stay far away More
by dbj
Employees Worked With
William McGrattan
January 22, 2023
Layne Franks was my Salesman. He was open and honest the whole time during my shopping experience. There’s was never any pressure and he worked hard to get my payments and down pa He was open and honest the whole time during my shopping experience. There’s was never any pressure and he worked hard to get my payments and down payment to where I needed them to be! I would highly recommend him if you’re looking to purchase a vehicle! More
by Chris R.
Employees Worked With
Layne Franks
December 15, 2022
I read a lot of your reviews and found most were good, but I am like those people that get charged for poor work that has to be done a second time, not to mention it took a week the first visit and the ca but I am like those people that get charged for poor work that has to be done a second time, not to mention it took a week the first visit and the car is back in a week later. I’m calling Mr Barnes tomorrow to get to the bottom of this. More
by Wendelldavis2017
Employees Worked With
Ryan Neville
March 18, 2022
Don't deal with this dealership the pricing is way off from what they show you online and the sticker price on the window. You will be here for hours even when you had already had the deal set up and you from what they show you online and the sticker price on the window. You will be here for hours even when you had already had the deal set up and you were supposed to just come in and sign papers. Adding accessories that were already included on the sticker price overcharging I will not be back to this dealership More
by honestabe
Employees Worked With
Clayton Fields
July 07, 2021
Awesome Layne Franks was very helpful and diligent in helping me with getting my truck financed. They worked very hard for me and the staff was very friendly helping me with getting my truck financed. They worked very hard for me and the staff was very friendly More
by Jaylow59
Employees Worked With
Layne Franks , Eric Cortez, Clayton Fields, Brian Prior, Marvin Dames
June 15, 2021
I purchased a preowned Subaru from this Nissan last Monday and the entire experience was amazing! Amanda and Clayton were so helpful. They had all of the paperwork filled out and ready for me by the ti Monday and the entire experience was amazing! Amanda and Clayton were so helpful. They had all of the paperwork filled out and ready for me by the time I got to the dealership. I was in and out within 45 minutes. They offered me a great price on my trade in. Don't be afraid of the salespeople at this dealership! They are truly customer experience oriented. Highly recommend! More
by Adriennemenzies123
Employees Worked With
Amanda Reed, Clayton Fields
March 29, 2021
Traveled 3 hrs one way to purchase a 2020 Ford Transit van and had an excellent experience. Alex Tillit (sales person) and everyone there were very professional and attentive. All the items I asked to be van and had an excellent experience. Alex Tillit (sales person) and everyone there were very professional and attentive. All the items I asked to be addressed were completed and they even delivered the van to my home. After dealing with several dealers, they were the best andI would highly recommend. More
by rtl2u2
Employees Worked With
Alex Tillit
March 27, 2021
Speedy but poor service. Service center agents are cavalier and apathetic. Customer service is well below subpar. I had to come back to the dealership because my service was done incorrectly. There wa cavalier and apathetic. Customer service is well below subpar. I had to come back to the dealership because my service was done incorrectly. There was no apology or sense of urgency to fix anything. The issue on my vehicle is still not fully resolved after 2 visits, but since they don’t care about it being fixed I won’t be returning. More
by b.m.evans019
Employees Worked With
Marvin Dames, Ryan Neville
