Nissan of Sacramento

We had been long-standing patrons of Nissan of Sacramento until our experience yesterday. We own a hybrid Nissan Rogue that recently displayed its engine light. After scheduling an appointment, we were given until our experience yesterday. We own a hybrid Nissan Rogue that recently displayed its engine light. After scheduling an appointment, we were given an initial quote of $195 for diagnostics. Upon our arrival at the dealership, Chris Collier greeted us. Upon discovering that our vehicle was a hybrid, he promptly stated that the diagnostics for such cars were more intricate, justifying a price of $390, double our initial quote. Baffled by this sudden price change, we deliberated our options. I approached Chris again for clarity on the price discrepancy, and he reaffirmed the $390 charge. Out of curiosity, we then reached out to a nearby auto service and were quoted the original $195 for diagnostics and immediately took our car there for a $1500 repair job. Once we returned home, I contacted Nissan of Sacramento from a different phone. I posed a similar inquiry regarding the cost for a hybrid diagnostics. The representative confirmed it was, in fact, $195, irrespective of whether the car was hybrid or not. This inconsistency and apparent lack of transparency from your team is disheartening. We felt that our trust was compromised based on which service advisor we were assigned to. Regrettably, this has impacted our loyalty to your dealership. More

Carlos was easy to work with. Very personable and made our purchase easy. He was very knowledgeable about the vehicle we purchased. Very personable and made our purchase easy. He was very knowledgeable about the vehicle we purchased. More

Nissan of Sacramento provided me with great customer service. I worked directly with Carlos Parga and Sarah Dixon and both were helpful in checking in with me and and my needs when I found out my car service. I worked directly with Carlos Parga and Sarah Dixon and both were helpful in checking in with me and and my needs when I found out my car was deemed totalled after a drunk driver hit my parked car. Carlos and the team were ready to assist me into getting me into my next car and I am grateful for that. More

Carlos did a great job, he was professional, efficient, and exceeded our expectations. It was a pleasure working with him and we would highly recommend him. and exceeded our expectations. It was a pleasure working with him and we would highly recommend him. More

I started coming for service here in 2009, with my first car, Nissan Maxima. Since then I leased or bought here at least three cars. My recent lease is Nissan Ariya. As much as I love the ride, I appreciate car, Nissan Maxima. Since then I leased or bought here at least three cars. My recent lease is Nissan Ariya. As much as I love the ride, I appreciate the sales reps at this dealership and Carlos Parga in particular. This man literally builds the car around you making sure you are getting the right fit. Highest value offered for trade-ins, lowest interest rates offered on the loans and leases. Many dealerships offer a decent sales experience now but Carlos adds a truly human touch to it that’s hard to replicate! More

Carlos was very personable and knowledgeable about our vehicle. He explained all details in an easy to understand manner. He also explained all purchase documents. We appreciate his salesmanship, and we vehicle. He explained all details in an easy to understand manner. He also explained all purchase documents. We appreciate his salesmanship, and we wiill definitely do business here again in the future. More

From the moment we approached this commitment , I was terrafied.. such a bad experience before.. within minutes of that first request for more information, holding my breath.. fear of the unknown.. I got terrafied.. such a bad experience before.. within minutes of that first request for more information, holding my breath.. fear of the unknown.. I got a personalized response from Jamar and Michelle, and I was taken back. The car I wanted sold and I didn't care. I knew I wanted to only do business with them. Daniel, you are so wonderful. Thank you for being so above and beyond... you will never know how much you helped More

Very helpful, it was my first time buying a car at 19 years old he walked me through everything and it very easy and understanding. years old he walked me through everything and it very easy and understanding. More

Nissan of Sacramento provided a preliminary estimate of cost and time when provided with a description of the problem. After I decided to make the repairs, the part was ordered and in the next day. The p cost and time when provided with a description of the problem. After I decided to make the repairs, the part was ordered and in the next day. The potentially complicated job took only one day and was equal in cost to the estimate. Staff was courteous and enthusiastic regarding their ability to get the job done on time. My service advisor, Scott Burnett, praised his group of mechanics, something I feel is rare in these days and times. It has been a pleasure dealing with this group. Oh, and yes, I am happy with the repair. More

From start to finish, the entire Nissan of Sacramento team was extremely welcoming. I was recommended by a family member to check this dealership out and to ask for Carlos. Working with Carlos to find th team was extremely welcoming. I was recommended by a family member to check this dealership out and to ask for Carlos. Working with Carlos to find the perfect car was the best experience. He was extremely kind, helpful, knowledgeable and walked me through multiple options to ensure I found exactly what I wanted. He was very considerate and attentive to my wants and needs and gave honest opinions to all my questions. He made my experience as as a first time buyer so pleasant and I couldn’t be happier. I 100% recommend anyone who is looking to buy to stop by at Nissan of Sacramento and ask for Carlos! More