Nissan of Sacramento

Amazing overall they do not receive commission This dealership is the best one I have ever been to....they do not try to hassle you because they do not receive commission... I went to another deale This dealership is the best one I have ever been to....they do not try to hassle you because they do not receive commission... I went to another dealer the day before and the guy was a jerk and tried to hassle and hustle me... I came to Nissan dealership and they made magic...I have low payments, I was out in 1 hour and they even gave me a rebate towards my down payment.... I'm so happy ...I suggest this place highly! More

"Maita Nissan is Customer Friendly, with Excellent Service" We owned a Nissan Armada & wanted a brand new model, so we searched the area within 500 miles and found Maita Nissan. So glad we did ! We found the We owned a Nissan Armada & wanted a brand new model, so we searched the area within 500 miles and found Maita Nissan. So glad we did ! We found the perfect Nissan & contacted the dealership. In less than 20 minutes we were getting photos and info regarding the vehicle we were interested in ! The sales team was VERY helpful and when we mentioned we were 350 miles away... they said they would deliver the Armada to us ! It was a JOY to work with Tony R. and his crew, and, we had the new car in just two days ! We have shared our experience with family and friends, and wish the best for Tony R. and his team at Maita Nissan of Sacramento. More

mark young mark was very helpful with our experience at this dealer ship. we have a budget and he help us stick to it. the manger I think his name is Tony. he he mark was very helpful with our experience at this dealer ship. we have a budget and he help us stick to it. the manger I think his name is Tony. he help us find the lowest interest rate and we can afford a new (use) car. More

Excellent buying experience, quick and seamless I couldn't believe how helpful the sales person was. In the past I have not had good experiences at other dealerships, wasting so much time. However, I couldn't believe how helpful the sales person was. In the past I have not had good experiences at other dealerships, wasting so much time. However, this time it was Great. Mark handled everything so fast, all of my questions and concerns were easily handled. And to my astonishment I drove out with a newer car and lower interest rate than I thought I would get when I walked in. Fantastic!!! More

Went to look at possibly purchasing a Toyota truck they had. We had looked at it on line and decided to go and see it. We arrived and as we did a walk around on the vehicle found that the tail gate was sma had. We had looked at it on line and decided to go and see it. We arrived and as we did a walk around on the vehicle found that the tail gate was smashed in and there was a large tear in the driver's seat. Of course, none of this was mentioned in the add or was in any of the pictures. We then sat down to discuss the vehicle. They were asking high blue book and showed me the blue book price listed in excellent condition. I debated the condition being excellent and was told it only made a difference of a couple of hundred dollars in price. Right! They would not budge in the price and would not repair the tail gate or provide seat covers. We were told they had too much already in the vehicle. Sounds like their buyer paid too much to me. We walked out. This was a typical dealership experience that I have had in the past with other dealers. This was a great experience for my son who was purchasing his first vehicle. He learned a lot about how the customer is treated and the game is played. We ended up at Carmax a couple of weeks later and had a wonderful experience. Maita Nissan of Sacramento is typical dealership with all the games and miss-representation. More

In comparison to the way we were originally treated at Maita Nissan in Sacramento, Nissan of Elk Grove by far exceeded our expectations with their professionalism, courteousness, over-the-top positive att Maita Nissan in Sacramento, Nissan of Elk Grove by far exceeded our expectations with their professionalism, courteousness, over-the-top positive attitude, excellence in customer service and, most of all, outstanding team work. On Wednesday evening, 5/1, Jim and I were politely greeted by Maverick (Nissan of Elk Grove) while looking at a silver 2013 370Z roadster. We really didn't have questions about the car since I had been driving a silver 2004 350Z roadster for the past several years. Maverick confirmed that Nissan of Elk Grove takes trade-in vehicles and that they could put together any sort of vehicle package if I emailed him my list of options. He then allowed me to get a feel for the interior and I was satisfied with the overall introduction of the 2013. Still, I wasn't convincing myself that I really needed to have this car and I would "get back." Maverick emailed me to thank us for our visit and to remind me to send him my list of options. On Thursday, 5/2, I spent the morning researching online options, for example, which dealership had what inventory, what I could expect to pay and with zero percent financing, how it would work in my monthly budget. I also searched KBB and Nada Guides for a price on my 2004 Z and feel I came up with a trade-in figure that would be fair to both me and the dealer. By mid-morning, I had a pretty good idea of the price I would present to them if/when I returned. On Friday, 5/3, after going back online to research other car options, > I telephoned a sales rep (Rick?) with Maita Nissan to check if the white 350Z roadster was still on their lot. It took awhile for Rick to locate it on his end because he said there was no 2013, only a 2012. (Upon subsequent research, I realized that there was only a white 2012 350Z Touring available.) Rick advised me that there was a 2012 on their lot and the price had been reduced…which would take care of the depreciation from 12/31/12 to current. It made sense and I wasn't particular about the year so I advised him of my trade-in value request and that if this deal is to happen, I want it swift and no hassles. I advised that I had already done my homework and I know what I will pay for the vehicle. I made an appointment to see him about 6:00 pm. Before we drove into Sacramento, I called to confirm that Rick would be there. Jim and I walked into Maita Nissan and were greeted "hello" and Ron, the sale rep, left us standing there alone. He walked away with some other employee (could have been a detailer) and they had a silent conversation for about five minutes. (yellow flag #1…seemed odd, getting a negative vibe.) Immediately, we had our proverbial antennae up. A special note that there were no other customers in the entire dealership to warrant this type of greeting. When Ron did finally acknowledge us, he said unfortunately Rick had some family issue to take care of so he was not there. (yellow flag #2…I specifically asked if Rick was going to be there and he had said yes.) Then finance guy, ___________, came up to greet us and finally took us out to the garage to see the vehicle. The Z was not a Touring but a base model Z. When I advised him that his website had a different vehicle listed, he answered that "they have a new computer service…." (yellow flag #3…feeling my intelligence was just insulted.) We asked to take it on a test drive and it took probably 10 minutes for them to "find the key fob." (yellow flag #4…I had an appointment and they should have been ready to go. Definitely a "slow down" tactic.) The sale went downhill from here as once we were walked into Ron's office, Ron began hand writing > the application, complaining that the internet is so slow and making an over-the-top effort to slow down our buying process. Jim Hanley was clearly irritated with the process, to say the least, and requested that they get someone to inspect the trade-in and get the deal going. Finance guy walked in and gave us the new car cost and trade-in value. He said the trade-in was going to auction, they wouldn't be making any money and we should meet him half way on the difference. (yellow flag #5…feeling like I was just lied to since I had already done my homework and I clearly was fair on the trade-in value.) When finance guy advised me that there was no zero percent finance on the 2012s, I had had enough of their old school sales tactics. I ripped up my paperwork and told everyone around that I am done with them. Meanwhile, Ron had never actually typed anything into the computer. NOTE TO MAITA NISSAN, OLD SCHOOL TACTICS DO NOT WORK ON TODAY'S BUYING CUSTOMER. PLEASE TAKE A LESSON FROM NISSAN OF ELK GROVE below. At around 9:00 pm on Friday, 5/3, we drove to Nissan of Elk Grove (from Sacramento) with a fowl distaste for dealers. We were pleasantly greeted by staff…and I make special note that there was all sorts activity going on and staff o'plenty to accommodate. While Jim Hanley approached the sales manager with our plan to put a deal together, I was immediately greeted by Toan, who assisted with my test drive, since Maverick was working with another client. Toan showed me how the "manual" transmission/hand pedal features worked and was not freaked out when I tested the car's "umph." Upon returning to the dealership, Maverick took over and started the paper process…using a computer! During this time, Jim Hanley came back with the price from Dave L (which was in line with my targeted price), the monthly payment (which was in line with my calculations) and the trade-in value for the 2004 Z (which was what I offered). While the documents were transferred to the finance department for review, Maverick give us a tour of the Nissan service dept, offered us refreshments, explained how to use service coupons, etc…always stopping to ask if we had any questions. To be honest, I believe I have never been given a tour of any dealer facility so this is a GREAT "welcome to our family" presentation. By 11:45 pm or so, after signing all the docs with Dave H, we had made an appointment for the first vehicle service and drove our new car home. On Saturday, 5/4, we drove back to Nissan of Elk Grove to follow up on some outstanding issues and to "donate" the 2004 Nissan Z car cover. We were immediately accompanied by Maverick to the parts department to purchase a new cover for the 2013 Z. As the evening before, the staff was incredibly NICE. Maverick never left our side, patiently waiting with us at the parts department until the completion of our transaction. Toan also acknowledged our presence with his friendly greeting. Maverick continued to email me throughout the week to remind me to write this review. Note to Maverick, we'll take our Starbuck's card now! And Dave H took care of an issue that was nagging at us the following week. NOTE TO MAITA NISSAN, ARE YOU PAYING ATTENTION?? More

No communication or follow through. Would not respond to any of my emails during negotiations. Finally reached general manager, Eric Wilson, through BBB website. Finally got an email from Noah apologizing any of my emails during negotiations. Finally reached general manager, Eric Wilson, through BBB website. Finally got an email from Noah apologizing. Went into dealeship the next day. It was the coldest, most lifeless dealership I have ever been to. The next day, I called and spoke to Ryan about another car. He worked up some figures, called me and gave them to me. I asked if he could talk to Sales Manager about the finance charge (3.99% offered first, then went to 4.29%) and email me back. He never did. I called and spoke to Ryan again. He apologized for not getting back to me and I asked that he email me all the info and figures so I could look them over before coming down there. He stated he would do it or have someone else do it right away. I never heard back from him or anybody else at the dealership. I had been trying to work with them for 2 weeks. I have bought a lot of cars in my life and have never, ever had such a bad experience. I will never go back. More

Nick didn't pressure me, but allowed me to make an informed choice on my new car purchase. My husband had done a lot of research before we walked in, and that research was welcomed by Nick. We got a informed choice on my new car purchase. My husband had done a lot of research before we walked in, and that research was welcomed by Nick. We got a fair price for my trade in, great price on the new car with the reductions for the closeouts of current model year, and Nick made the process easy. He made us feel like valued customers, and the manager, Jesse, did as well. Paul was great in the Financing Department...again not pushy and very knowledgeable. More

The small monastery I work for was shopping around for new vehicles, Maita Nissan gave us a great deal on 4 NV2500 HD SV with their commerical fiancing. We had shopped around at a few other dealers and ha new vehicles, Maita Nissan gave us a great deal on 4 NV2500 HD SV with their commerical fiancing. We had shopped around at a few other dealers and had decided on a Nissan due to the combination of the high roof option and payload- the interior is huge and has lots of tie down points and makes it easy to secure and move of all types of cargo. The NV2500 HD SV fit the bill and the deal that Jonathan and Andy gave us could not be beat by any other dealerships. More

I have been in the market for about 3 months now for a new sedan. I heard of Maita from a friend and decided to give them a chance. Thank god I did, I was greated by a gentleman named Jonathan and his bos new sedan. I heard of Maita from a friend and decided to give them a chance. Thank god I did, I was greated by a gentleman named Jonathan and his boss Andy, both were a pleasure to work with and really gave me a new outlook on buying a new car. Jonathan really helped me find the car that I needed and with no pressure sales, I was able to drive out with my dream car. I just want to say thinks again for all your help, you really made this alot easier then I thought it was going to be! More