Nissan of Roanoke Rapids

Doing business with Renaissance was definitely the most stressful, unpleasant, and frustrating experience I have ever had purchasing a car. I wish I had credited the negative Google reviews. Extremely u stressful, unpleasant, and frustrating experience I have ever had purchasing a car. I wish I had credited the negative Google reviews. Extremely unprofessional and unorganized company. The date of purchase was 02/01/2022. Three months after signing the contract, I still don't have the license plate. 3 MONTHS! They sent the paperwork to the DMV on 4/20/22 (2 MONTHS and 20 DAYS LATER). Due to their incompetence, my new car is sitting in the parking lot. They are unable to provide me with a third temporary tag or provide me with a satisfactory solution for this inconvenience. They lie about everything, they don't return your calls, don't give you directions after you buy the car, and act like they are doing you a favor. The signature process was a mess. All the documents were corrected multiple times, with inaccurate information. When I noticed a couple of problems with my car, I asked them to call me when they had the parts and everything was ready to fix it, in order to avoid surprises. However, even making myself clear, they held my car for 5 WEEKS!!!! In the third week, after millions of calls, the owner said he "misspoke" and the parts were never ordered. Nothing was ready when it was supposed to be. As a result of all this mess, I have a new car that I can't use because the documents were not sent in time. Avoid this dealership at all costs! More

Please avoid this dealership at all costs. They have deceptive practices and are not professional. My vehicle has been in service since October and I purchased it from the dealership in June. No communi deceptive practices and are not professional. My vehicle has been in service since October and I purchased it from the dealership in June. No communication from the service manager or GM on the status of my vehicle. Talk about pain and suffering More

Very unprofessional & unorganized! Porche is rude and doesn’t do her job! Gets smart with you when you ask her for information about the the car you bought from them! doesn’t do her job! Gets smart with you when you ask her for information about the the car you bought from them! More

Very pleasant and comfortable dealership felt good with service and process and speed of service service and process and speed of service More

Excellent customer service from all personnel. Service was immediate and completed in a timely manner. was immediate and completed in a timely manner. More

Great job and excellent service want take my car no other place then Ressiance. Nissan place then Ressiance. Nissan More

Very Friendly and knowledgeable staff!!! Will definitely do business with them again when I am in the market for another vehicle!!! do business with them again when I am in the market for another vehicle!!! More

The staff was friendly, helpful, and professional! Definitely recommend this dealership to anyone and everyone. Definitely recommend this dealership to anyone and everyone. More

Best car buying experience ever. Brandon Nelson was hands down the best sales person I have ever worked with! I’d give 100 stars if It were an option. down the best sales person I have ever worked with! I’d give 100 stars if It were an option. More

Stay away! Purchased vehicle two months ago and dealership still hasn’t done title work so I can have vehicle registered in my name. I have contacted both Jonath Purchased vehicle two months ago and dealership still hasn’t done title work so I can have vehicle registered in my name. I have contacted both Jonathan and Keilie numerous times, and they won’t return calls/texts. Stay away from this dealership! More