Nissan of Roanoke Rapids

Friendly and courteous personnel! Service was done quickly efficiently and professionally!! Thank you for service! Service was done quickly efficiently and professionally!! Thank you for service! More

Had my car towed there in December to have a transmission replaced. Spoke with a older woman the day of to pay upfront for the cost and gave her my contact information to have service call me. Called weekly replaced. Spoke with a older woman the day of to pay upfront for the cost and gave her my contact information to have service call me. Called weekly to check on the process of my car. Called two weeks before and was told they had to order a machine to drain the freon. I called March 29,2022 and was told from the lady in service that they had to order another part. I called a week later and was told the part hadn’t been received. No one from the dealership never called me not once, but I received a call after not calling for a week and was told the would have a lean on my car because they’ve been calling me for 2 months. Can’t communicate and I will never get them to do any work on my car again. More

Doing business with Renaissance was definitely the most stressful, unpleasant, and frustrating experience I have ever had purchasing a car. I wish I had credited the negative Google reviews. Extremely u stressful, unpleasant, and frustrating experience I have ever had purchasing a car. I wish I had credited the negative Google reviews. Extremely unprofessional and unorganized company. The date of purchase was 02/01/2022. Three months after signing the contract, I still don't have the license plate. 3 MONTHS! They sent the paperwork to the DMV on 4/20/22 (2 MONTHS and 20 DAYS LATER). Due to their incompetence, my new car is sitting in the parking lot. They are unable to provide me with a third temporary tag or provide me with a satisfactory solution for this inconvenience. They lie about everything, they don't return your calls, don't give you directions after you buy the car, and act like they are doing you a favor. The signature process was a mess. All the documents were corrected multiple times, with inaccurate information. When I noticed a couple of problems with my car, I asked them to call me when they had the parts and everything was ready to fix it, in order to avoid surprises. However, even making myself clear, they held my car for 5 WEEKS!!!! In the third week, after millions of calls, the owner said he "misspoke" and the parts were never ordered. Nothing was ready when it was supposed to be. As a result of all this mess, I have a new car that I can't use because the documents were not sent in time. Avoid this dealership at all costs! More

Please avoid this dealership at all costs. They have deceptive practices and are not professional. My vehicle has been in service since October and I purchased it from the dealership in June. No communi deceptive practices and are not professional. My vehicle has been in service since October and I purchased it from the dealership in June. No communication from the service manager or GM on the status of my vehicle. Talk about pain and suffering More

Very unprofessional & unorganized! Porche is rude and doesn’t do her job! Gets smart with you when you ask her for information about the the car you bought from them! doesn’t do her job! Gets smart with you when you ask her for information about the the car you bought from them! More

Very pleasant and comfortable dealership felt good with service and process and speed of service service and process and speed of service More

Excellent customer service from all personnel. Service was immediate and completed in a timely manner. was immediate and completed in a timely manner. More

Great job and excellent service want take my car no other place then Ressiance. Nissan place then Ressiance. Nissan More

Very Friendly and knowledgeable staff!!! Will definitely do business with them again when I am in the market for another vehicle!!! do business with them again when I am in the market for another vehicle!!! More

The staff was friendly, helpful, and professional! Definitely recommend this dealership to anyone and everyone. Definitely recommend this dealership to anyone and everyone. More