Nissan of Rivergate

Great communication before we made the drive to Rivergate. Car was there as promised, trim package was as promised, and there were no extras added on to the car. The other dealer had "extras" suc Rivergate. Car was there as promised, trim package was as promised, and there were no extras added on to the car. The other dealer had "extras" such as an "aftermarket alarm" and "tinted windows", both of which were standard on the trim we had anyway. Got in and out of the dealership in good time and they didn't try to sell me on a bunch of extras I knew I didn't need. More

Each person we spoke with was extremely polite and helpful. We were able to negotiate the price that suited our finances, and left with a new Murano that is great. We had previously bought a Murano helpful. We were able to negotiate the price that suited our finances, and left with a new Murano that is great. We had previously bought a Murano from Rivergate Nissan 2 years ago and also had a pleasant experience at that time. For this reason, we returned for this promotional event to see if they would make the deal we wanted for the price we wanted. They did and we are very pleased. More

Several months ago I tried to trade vehicle's at another dealer the experience was so traumatic that I decided not to buy another vehicle.4/28/10 I saw A couple of trucks on the lot at Rivergate Nissan, I s dealer the experience was so traumatic that I decided not to buy another vehicle.4/28/10 I saw A couple of trucks on the lot at Rivergate Nissan, I stopped to look at them the sales mgr.came out to speak with me and suggested a sales person to me. IT was early mornig before the dealership was actually open for the day so I came back A couple of hours later and drove both trucks, it was a very pleasent experience so the next I called back made an offer,they accepted with no hassel and I am now driving my new to me 2008 Silverado,with no rise in my blood pressure. It's the way all dealers should treat customers and sell cars.My thanks to John Schmitz and Ted Williams. More

I emailed this dealer on a new Armada they had advertised on line- things were going well until I asked him what the bottom line price would be with friends and family discount- never heard back from him. Lo on line- things were going well until I asked him what the bottom line price would be with friends and family discount- never heard back from him. Looking else where to find what I want. They lost a sale as I am ready to buy and know that this is the vehicle I want. More

We went o this dealer to repair our 93 Maxima. It was overheating and had burst the radiator. It was around fifty dollars just to check our car out, but the price would be deducted form the repairs if w overheating and had burst the radiator. It was around fifty dollars just to check our car out, but the price would be deducted form the repairs if we decided to get the work done there. They said that the problem was that the radiator had busted. I asked them if they were sure because I thought the radiator burst due to the car overheating. They stated that they were sure. We paid 400 for the job and no sooner than we drove the car 12 miles down the road, it overheated again. We carried the car back to the dealership, and told them the problem, and they said that it would cost another 50 dollars to check the car again. I argued because that is the reason we brought the car in the first place. The service manager still refused to check the car again, so I had to complain to a manager inside the dealership. Finally, they supposedly did another check on my car and said that the head was cracked and quoted over 2000.00. The was not a estimate handwritten on a piece paper in lieu of a computer printout. I was very angry and took my car to a local mechanic who checked the car and said that it was the water pump. Price was 400.00 but included the changing of the timing belt. I will NEVER go to Hays Nissan again. More

Avoid this dealer!!! We spent 4 hours at this lot over the course of 2 days, and never really got a direct answer from the salesman regarding a car price. We were looking at a 2007 Altima, and we had acce the course of 2 days, and never really got a direct answer from the salesman regarding a car price. We were looking at a 2007 Altima, and we had access to the Friends and Family plan through Nissan. We finally got the salesman to give us the F&F price on the car, which he or his sales manager just hand-wrote on a piece of paper. They would not tell us what interest rate we qualified for, even with our outstanding credit. They kept asking "what kind of rate do you want?" They try to get you to give them a monthly payment you're "willing" to do. Then they tell you "yes" or "no", without even showing you the numbers of how they got there. The Middle Tennessee BBB has 8 complaints on this dealer over the last 3 years. By comparison, the other 2 Nissan dealers in the area only have 3 BBB complaints combined over the same period. We ended uo going to another dealer. When they gave us the "Friends" price on the exact same car (not identical) it was $400 lower than what was quoted by Hays/Nissan of Rivergate. Beware of this dealer, they don't willingly share information. You should know something is wrong when a dealership changes names, but not ownership... an apparent attempt to change perception/image. More

I went and purchased for an affordable amount of per month on their special financing. When I returned on Monday with some papers they had required I was informed that the bank said no to the original a month on their special financing. When I returned on Monday with some papers they had required I was informed that the bank said no to the original amount and said they would finance it for a higher amount per month with a higher amount of interest. This raised my monthly payment by $65.00. There was nothing said anywhere at any time about the fact that this could happen. For this reason alone I would not reccommend this dealership to anyone. More

Beware, this service manager tried to pull a fast one on me. I asked when I called about my problem if this would be covered under the extended warranty and he said he would check. I get there and he says me. I asked when I called about my problem if this would be covered under the extended warranty and he said he would check. I get there and he says it wasn't covered, but after some research on my part I find out it is covered. He also offered me a courtesy service over the phone for my trouble, but surprise I did not receive this either. This is Rivergate Nissan now and they will no longer get my business. More

I purchased my Altima in April, paid cash, and was still forced to fill out a Credit Report. During them detailing my car, a front floormat disappeared. I ordered a 2nd key for the car at time of purchase forced to fill out a Credit Report. During them detailing my car, a front floormat disappeared. I ordered a 2nd key for the car at time of purchase. Between April and September when I was told they STILL didn't have a key that coujld be made to fit my new Altima, I canceled the order. Now my Rear Passenger Power Window has gone out, I was told it would take 2 or 3 days to order the part. 2 weeks later, they claim they still don't have it. When I called back and raised heck, I wss told the part was there on the shelf. These people llie, cheat and steal. When You complain, you are told that the ones that screwed you over don't work there anymore, and there is nothing they can do about all the lies you were told when you bought your car. Treat these people like the plague and stay away. More