Nissan of Rivergate

I'm a single female. Buying a car can be one of the most stressful time because you are not sure if you will be taken advantage of during the buying process. I had already been to the Nissan dealer in Galla stressful time because you are not sure if you will be taken advantage of during the buying process. I had already been to the Nissan dealer in Gallatin. The sales rep was nice. However, the manager was pushy and seemed only interested in saleing a car. I live in Gallatin and had hoped to buy my next car there because the service department would be closer. I went to Nissan of Rivergate because they had serviced my Nissan Altima four years before and I had liked the service. From the moment I walked on the lot it was a wonderful experience. David Carpenter is the best sales rep you have. He made my sister and me totally at ease and appeared to be in no hurry; this was about 7:30 at night. He showed us the Rogue's available. Unfortunately, there wasn't a Rogue in the color I wanted. David jumped in the golf cart and took us to the back lot to see if there were any new deliveries. He knew the Rogue well and was albe to demonstrate all of the various elements available. Most of all he was not pushy,listened to what I wanted and had to say. There was one potential on the lot. He was very understanding when I told him I would return with other family to get their opinion and make a decision. I bet he didn't think I would come back. I know car salesmen hear this many times each day. I returned Saturday with the whole family. David remembered my name. Most impressive is he remembered my father's name(I had only said it once). The process of finding the Rogue I wanted took a while. I think the sale's manager and office staff called every dealer that boarders the state of Tenessee. While we waited, someone had grilled grilled hamburgers and hotdogs for us to eat. The customer service is awesome!!! The lady sales manager (I misplaced her card)kept giving us updates and telling me what they had found. Her explaination of the finance options focused on makeing sure I understood the options and was comfortable with them. Great JOB. To my amazement, A red Rogue with my specifications was found and would be delivered by the next day! Signing the paper work was a smooth process. Justin Andrelski reviewed the paperwork and explained additional options available; all the while helping me keep an eye on the bottom line. He was obviously knew what he was talking about and was at ease explaining the details: no matter how many times he was asked to repeat them!!! I returned on Sunday to pick-up my Rogue. David gave my family and me a complete tour of the service, parts and other departments at the dealership. He scheduled my first oil change with the service department while I was there. I have bought 3 other cars. This is the first time a salesperson has taken the time to go over the owners manuel and demonstrate the various aspects of operation of the automobile. To David Carpenter: David your patience know no limits!!!! If your ears have burned in the last week, it is because we have sang your praises and recommended you to everyone we know. Thank you for all of your help. More

Dealership has great customer service. Very knowledgable salespeople who know their inventory and can give a variety of options. Everyone in my family shops at this dealership and this is the second car I'v salespeople who know their inventory and can give a variety of options. Everyone in my family shops at this dealership and this is the second car I've bought at Nissan of Rivergate. I would recommend this dealership to anyone who is looking for a great vehicle at a great price. More

I arrived at Nissan of Rivergate and Dwayne Brock took great care of me and helped to find me the car I wanted. I was able to buy a new car with all options I wanted for just a little more than the used great care of me and helped to find me the car I wanted. I was able to buy a new car with all options I wanted for just a little more than the used one I originally went in to look at. I had a great experience at Nissan of Rivergate and would recommend them and Dwayne Brock to any of my friends that are looking for a car. More

We were looking for a certain kind of Titan truck and Brandion told us he was new and did not know all about the truck inventory yet. He asked Phillip for help in the matter. It was late on Sat. night an Brandion told us he was new and did not know all about the truck inventory yet. He asked Phillip for help in the matter. It was late on Sat. night and we told Brandon we would think about it and give him a call. We left him our cell number.We did not feel any pressure from this young man at all! We returned on Monday and purchased the truck. Brandon gave us a tour of the service dept. which was very helpful. The finance dept.was very informative. The truck was washed and ready to take home in a matter of minutes....yes...we will recommend all our friends to shop at Rivergate Nissan for allllll their needs! More

Had great help from the sales person James Mullins and his boss whos name I cant remember sorry about that.Would send anybody to go see James for a new car.Dont know yet about the service dept,but will fi his boss whos name I cant remember sorry about that.Would send anybody to go see James for a new car.Dont know yet about the service dept,but will find out in three months.My wife had bought a new car last year and has been in the service dept said everything was good very friendly and helpful people. More

I took my car in for routine oil change service. They were offering Ladies day special 1/2 price of oil change plus free manicure and goodie bag. Kim in the office/check out area was spectacular! My sh were offering Ladies day special 1/2 price of oil change plus free manicure and goodie bag. Kim in the office/check out area was spectacular! My short oil change and check the rattle in my sunroof turned into a 5 hour ordeal. Jeff was kind through the process but tried to say my sunroof rattle was because it was not a factory product even after seeing the new window sticker from when I purchased the car. He had the service manager take a look. Everything was corrected in due time and the service manager was exceptionally helpful. My trust and confidence in Jeff has been greatly compromised. More

This is the second car that I have purchased through Nissan of Rivergate. This time I first contacted them through their (or someone's) site. That led me to Mr. Brock. He was great. Very friendly, knew Nissan of Rivergate. This time I first contacted them through their (or someone's) site. That led me to Mr. Brock. He was great. Very friendly, knew what he was talking about and worked his butt off to get me in the car I wanted, for a price I wanted. I know I can be picky and annoying but he never let it phase him. I really appreciate him for it. When I'm ready to buy another car, I'll be going to Nissan of Rivergate, and if Mr. Brock is there, he will be the salesman I ask for. More

I was in a desperate fix. My car was unrepairable I NEEDED A CAR. Mr Scribner, Mr. Brock and Mr Andrelski Worked MAGIC. Found a new Frontier at MY PRICE and my finance terms. Didn't have one in stoc NEEDED A CAR. Mr Scribner, Mr. Brock and Mr Andrelski Worked MAGIC. Found a new Frontier at MY PRICE and my finance terms. Didn't have one in stock so they went in the the Inventory Database and found the EXCACT TRUCK I WANTED. Oh I forgot to mention they were doing all this despite the TORNADO and power outages. The entire buying experience was superb. They don't pay these guys enough. Also I need to mention Garrett in the Service Dept. From the time I called him he was great. He and the entire service staff bent over backwards to assist me in my plight. This Service Dept is well worth the time to drive over there. If you are looking for the best Nissan Dealer in the Mid South this is the one. More

I went to look at and possibly purchase a used Nissan car. Mr. Nesbitt was very helpful and interested in my wants and needs to get me the best deal possible. After a few hours of looking and showing me car. Mr. Nesbitt was very helpful and interested in my wants and needs to get me the best deal possible. After a few hours of looking and showing me different options, Mr. Nesbitt then worked hard to get me the best deal he could within my price range and monthly payment. After 4 LONG hours, I left with a new Nissan Juke. I had to return today to address a few more issues, and Mr. Nesbitt spent the time to show me more things about the car such as the Bluetooth, clock, and other various options. I would HIGHLY recommend anyone going there and purchasing a vehicle!! More

I used to go to Action Nissan off Thompson Lane in Nashville, TN but they could never duplicate my problem or so they say. I was advised to take my car to Nissan of Rivergate and the first time I took Nashville, TN but they could never duplicate my problem or so they say. I was advised to take my car to Nissan of Rivergate and the first time I took my car they took care of all my concerns. Not only did they address my current concerns but they found previous unfinished work by Action Nissan body shop..Boy oh Boy you would think if you take your car to the dealer where you originally purchased it, that they would take care of you, THINK AGAIN!! I could have taken by car to anything body shop for the service I received from Action body shop. I would like to thank Glenn Hartley for personally introducing himself on my first visit there, listening to my concerns and taking them seriously. I will also like to thank the two seasoned technicians that worked diligently on my car the several times it was there. One being, Thomas Adams, for this last trip at Rivergate. He went over my car top to bottom and inside and out even taking care of concerns I had no idea about. Garret Daniel, service advisor, took care of me as well. I would like to thank Calvin, my old service advisor, who also was involved in this successful attempt to get down to the problems of my 2010 maxima. Thanks!!! More