Nissan of Rivergate

Well I bought a 2009 Nissan Rouge from Carnival Kia in Rivergate Thursday afternoon. The transmission just all of a sudden went out Friday night. Kia took the car to Nissan and what looked like a bad tran Rivergate Thursday afternoon. The transmission just all of a sudden went out Friday night. Kia took the car to Nissan and what looked like a bad transmission which was going to take a while to order a new one and take a while to install it. The service guy Brian looked at it and whithin a couple of hours had it ready to go. Something electrical went out causing the fail safe transmission to disengage and he had me ready to go within hours. Fast reliable and very nice. More

Best car buying experience I have had. Efficient. Good price. Came from Knoxville to get the car. Saved a lot of money. No problems buying over the phone. price. Came from Knoxville to get the car. Saved a lot of money. No problems buying over the phone. More

To Phil, Dewayne and Rodney, I would like to thank very To Phil, Dewayne and Rodney, I would like to thank very much Phil, Rodney and Dewayne for their outstanding help and service in buying my car. Quite To Phil, Dewayne and Rodney, I would like to thank very much Phil, Rodney and Dewayne for their outstanding help and service in buying my car. Quite simply, they made things so smooth and easy and were amazing to deal with. If there was a scale of how impressed and satisfied I was with this purchase it would be 10/10. In Particular, I would like to thank PHIL DATTILO for his amazing service. Phil and I exchanged Over 30 emails in buying the car. He was lighting fast on email, within minutes for I would always hear from him in response. He was very honest and got me an amazing deal. He organized transportation to pick me up from the airport and Dewayne was great to talk to and he literally stayed by my side every minute to see if I needed anything when I was at Rivergate. Rodney was extremely helpful and had me in and out of the dealership within an hour. He let me check out every facet of the vehicle and take my time in doing so. Coming from New York, it was extremely refreshing to be at a home town dealership where the people were genuinely nice and extremely helpful. I flew and drove 700 miles to get this car from this dealership so you can bet they did a Fantastic job in price and service in selling me this car. I am very happy and you will be too!! Brian from New York More

Came in Philip and Rod were great, bought my daughter's first car. Everything was great...We had no problems with the dealership or the people, they were courtesy and very easy to work with first car. Everything was great...We had no problems with the dealership or the people, they were courtesy and very easy to work with More

I love my new Altima!! Ted and Martin are very easy to work with... Referred my sister and she bought a new car there. Love Nissan of Rivergate!! work with... Referred my sister and she bought a new car there. Love Nissan of Rivergate!! More

I wrote the following on 3/7/12. 15 minutes after putting it in, I got a call from the dealership. They told me by business was important to them and would rectify my complaint. 24 hours later everything was it in, I got a call from the dealership. They told me by business was important to them and would rectify my complaint. 24 hours later everything was taken care of, I am now a happy customer and changed my ratings accordingly. Thank you Phil. I want to first say so I don't sound jaded.... I love my Nissan. I like the price I paid. I am appalled by the lack of customer service after the sale. It took a matter of 5 minutes after we signed the paperwork. After agreeing on a price, we sat and waited about an hour for finance. I discussed several things with my salesman 1. the vehicle would be cleaned prior to being delivered to us 2. I would get a full tank of gas 3. The vehicle came with 2 keys. 1. I received the vehicle dirty, I asked to have it cleaned and had to wait until the newest customer was serviced, despite concluding my sale first. 2. The vehicle was given to me with less than half a tank of gas. I asked my salesman about this and he went to the manager who gave him a gas card. The salesman asked me to let him drive to the gas station. I let him, and he put in... 2 gallons of gas. He filled the gas to exactly half a tank. He then told me since I bought used I don't get a full tank. I bought the vehicle as is, that means gas too. 3. I was told the vehicle was certified pre-owned because it was the dealer manager's wife's vehicle. They made sure it was properly serviced and taken care of. She had the second key to the vehicle and they would get it in a few days. I could get it when I picked up the plates. Despite multiple follow up calls and my picking up the plates, I still have only one key. The salesman tells me the manager hasn't responded to his multiple requests but......since I bought used it was as is and they can't guarantee 2 keys. My wife asked for a manager. Mr Williams came and spoke with us with the great deal that he would sell us a new key at dealer's cost. $150.00. I just found it online for $99.00. At my wife's insistence, Mr. Williams agreed that if we understood the purchase included 2 keys he would try to help us out. He would contact the manager about the 2nd key and would get back to us the next day. Three days later, I haven't heard a peep. 4. Despite being charged $95 for new tags, my county is $75 for tags, I had to pay for the emissions test and mail it to the dealership. They told me I would be reimbursed for the test. I was not. I am just amazed that this dealership is willing to upset a customer who just spent $37k over $100 for a key and $30 for gas. If they are willing to get bad reviews and have a young 30 something tell everyone not to shop with them and sour what could a have a good relationship over $130.00 where else are they pulling a fast one? How do they call this customer service? I now even doubt the accuracy of the low mileage on my vehicle and what does certified pre-owned mean to them? They offered 2 free oil changes. I got a coupon book in the mail that said I should have received 2 coupons for free oil changes at the purchase. I didn't, but I'm not sure I care. If the sales staff is this bad, why should I expect different from the service department? More

Bought my Nissan Juke from Rivergate Nissan in July of 2011. Had trouble finding one in stock - some other dealers wanted a $1000 non-refundable deposit before they would even put my name on a list to get 2011. Had trouble finding one in stock - some other dealers wanted a $1000 non-refundable deposit before they would even put my name on a list to get one if one came in. James had the color I wanted in stock and we drove over 100 miles to the dealership. The whole experience was completely different than I expected - in a good way. No pressure, no hidden costs, and great people to work with. I only wish I lived closer so they could do my service work. I love my Juke and I love this dealership and will shop there again the next time I am looking for a Nissan. More

I shop hard when looking for a new car, and I always come back to Philip Daltilo at Rivergate Nissan. He is the most responsive and honest person I've ever come across in the business. On my 2011 Versa, I back to Philip Daltilo at Rivergate Nissan. He is the most responsive and honest person I've ever come across in the business. On my 2011 Versa, I was ready to purchase elsewhere but wanted a different color. Without me asking, Philip got the desired color transferred in from another city the same day, and offered it to me for hundreds less than I almost paid! I came back to him for a new Leaf, and he had a price I couldn't beat no matter how hard I looked. I'm in and out in a heartbeat, and always feel like customer #1. Darren Simon helped close out the Leaf purchase. He was very knowlegeable and helpful. I would recommend him too. More

I TAKE MY 07 ALTIMA TO NISSAN RIVERGATE FOR SERVICE. GARRETT MET ME THE FIRST TIME I TOOK MY CAR IN. GARRETT WAS VERY KNOWLEDGEABLE OF THE PROBLEMS I WAS HAVING. GARRETT WAS FRIENDLY AND ALWAYS HAD A GARRETT MET ME THE FIRST TIME I TOOK MY CAR IN. GARRETT WAS VERY KNOWLEDGEABLE OF THE PROBLEMS I WAS HAVING. GARRETT WAS FRIENDLY AND ALWAYS HAD A GREAT ATTITUDE. IF HE WAS HAVING A "BAD DAY", HE SURE DOES NOT SHOW IT. EVERYTIME I GO TO NISSAN FOR SERVICE, HE DOES ALL HE CAN TO MAKE SURE MY NISSAN IS TAKEN CARE OF IN A TIMELY MANNOR. GARRET IS DEFINETLY AN EXCELLENT SERVICE ADVISOR. WHENEVER I TAKE MY CAR IN FOR SERVICE, I ALWAYS ASK FOR GARRETT. ONCE YOU FIND SOMEONE YOU CAN TRUST, YOU STICK WITH THAT PERSON. More

Every time I have a problem with my car I always come here and Garrett usually is the guy that helps me. He is always very friendly and tries to explain everything going on with my car very well. He al here and Garrett usually is the guy that helps me. He is always very friendly and tries to explain everything going on with my car very well. He always gives me his opinion on what I should do or what would be best for my car and it's always the right choice. I love coming here because they are so friendly and I know I'm always well taken care. Thanks! More