Nissan of Rivergate

I love my new Altima!! Ted and Martin are very easy to work with... Referred my sister and she bought a new car there. Love Nissan of Rivergate!! work with... Referred my sister and she bought a new car there. Love Nissan of Rivergate!! More

I wrote the following on 3/7/12. 15 minutes after putting it in, I got a call from the dealership. They told me by business was important to them and would rectify my complaint. 24 hours later everything was it in, I got a call from the dealership. They told me by business was important to them and would rectify my complaint. 24 hours later everything was taken care of, I am now a happy customer and changed my ratings accordingly. Thank you Phil. I want to first say so I don't sound jaded.... I love my Nissan. I like the price I paid. I am appalled by the lack of customer service after the sale. It took a matter of 5 minutes after we signed the paperwork. After agreeing on a price, we sat and waited about an hour for finance. I discussed several things with my salesman 1. the vehicle would be cleaned prior to being delivered to us 2. I would get a full tank of gas 3. The vehicle came with 2 keys. 1. I received the vehicle dirty, I asked to have it cleaned and had to wait until the newest customer was serviced, despite concluding my sale first. 2. The vehicle was given to me with less than half a tank of gas. I asked my salesman about this and he went to the manager who gave him a gas card. The salesman asked me to let him drive to the gas station. I let him, and he put in... 2 gallons of gas. He filled the gas to exactly half a tank. He then told me since I bought used I don't get a full tank. I bought the vehicle as is, that means gas too. 3. I was told the vehicle was certified pre-owned because it was the dealer manager's wife's vehicle. They made sure it was properly serviced and taken care of. She had the second key to the vehicle and they would get it in a few days. I could get it when I picked up the plates. Despite multiple follow up calls and my picking up the plates, I still have only one key. The salesman tells me the manager hasn't responded to his multiple requests but......since I bought used it was as is and they can't guarantee 2 keys. My wife asked for a manager. Mr Williams came and spoke with us with the great deal that he would sell us a new key at dealer's cost. $150.00. I just found it online for $99.00. At my wife's insistence, Mr. Williams agreed that if we understood the purchase included 2 keys he would try to help us out. He would contact the manager about the 2nd key and would get back to us the next day. Three days later, I haven't heard a peep. 4. Despite being charged $95 for new tags, my county is $75 for tags, I had to pay for the emissions test and mail it to the dealership. They told me I would be reimbursed for the test. I was not. I am just amazed that this dealership is willing to upset a customer who just spent $37k over $100 for a key and $30 for gas. If they are willing to get bad reviews and have a young 30 something tell everyone not to shop with them and sour what could a have a good relationship over $130.00 where else are they pulling a fast one? How do they call this customer service? I now even doubt the accuracy of the low mileage on my vehicle and what does certified pre-owned mean to them? They offered 2 free oil changes. I got a coupon book in the mail that said I should have received 2 coupons for free oil changes at the purchase. I didn't, but I'm not sure I care. If the sales staff is this bad, why should I expect different from the service department? More

Bought my Nissan Juke from Rivergate Nissan in July of 2011. Had trouble finding one in stock - some other dealers wanted a $1000 non-refundable deposit before they would even put my name on a list to get 2011. Had trouble finding one in stock - some other dealers wanted a $1000 non-refundable deposit before they would even put my name on a list to get one if one came in. James had the color I wanted in stock and we drove over 100 miles to the dealership. The whole experience was completely different than I expected - in a good way. No pressure, no hidden costs, and great people to work with. I only wish I lived closer so they could do my service work. I love my Juke and I love this dealership and will shop there again the next time I am looking for a Nissan. More

I shop hard when looking for a new car, and I always come back to Philip Daltilo at Rivergate Nissan. He is the most responsive and honest person I've ever come across in the business. On my 2011 Versa, I back to Philip Daltilo at Rivergate Nissan. He is the most responsive and honest person I've ever come across in the business. On my 2011 Versa, I was ready to purchase elsewhere but wanted a different color. Without me asking, Philip got the desired color transferred in from another city the same day, and offered it to me for hundreds less than I almost paid! I came back to him for a new Leaf, and he had a price I couldn't beat no matter how hard I looked. I'm in and out in a heartbeat, and always feel like customer #1. Darren Simon helped close out the Leaf purchase. He was very knowlegeable and helpful. I would recommend him too. More

I TAKE MY 07 ALTIMA TO NISSAN RIVERGATE FOR SERVICE. GARRETT MET ME THE FIRST TIME I TOOK MY CAR IN. GARRETT WAS VERY KNOWLEDGEABLE OF THE PROBLEMS I WAS HAVING. GARRETT WAS FRIENDLY AND ALWAYS HAD A GARRETT MET ME THE FIRST TIME I TOOK MY CAR IN. GARRETT WAS VERY KNOWLEDGEABLE OF THE PROBLEMS I WAS HAVING. GARRETT WAS FRIENDLY AND ALWAYS HAD A GREAT ATTITUDE. IF HE WAS HAVING A "BAD DAY", HE SURE DOES NOT SHOW IT. EVERYTIME I GO TO NISSAN FOR SERVICE, HE DOES ALL HE CAN TO MAKE SURE MY NISSAN IS TAKEN CARE OF IN A TIMELY MANNOR. GARRET IS DEFINETLY AN EXCELLENT SERVICE ADVISOR. WHENEVER I TAKE MY CAR IN FOR SERVICE, I ALWAYS ASK FOR GARRETT. ONCE YOU FIND SOMEONE YOU CAN TRUST, YOU STICK WITH THAT PERSON. More

Every time I have a problem with my car I always come here and Garrett usually is the guy that helps me. He is always very friendly and tries to explain everything going on with my car very well. He al here and Garrett usually is the guy that helps me. He is always very friendly and tries to explain everything going on with my car very well. He always gives me his opinion on what I should do or what would be best for my car and it's always the right choice. I love coming here because they are so friendly and I know I'm always well taken care. Thanks! More

I purchased my Daughter's car at Rivergate Nissan and Ronell was our salesman, He was a Pleasure to work with. He made our expeience very pleasant. That's why, When I was in need of a vehicle I went back Ronell was our salesman, He was a Pleasure to work with. He made our expeience very pleasant. That's why, When I was in need of a vehicle I went back to Rivergate Nissan and only wanted to deal with Ronell. Very Professional!!!! More

The sales people really tried to get me a good deal. They were all very friendly & helpful. The car was very clean & looked like new. They were all very friendly & helpful. The car was very clean & looked like new. More

I give my ratings because at the time of my purchase, I did not feel like I had to rush into any decision to purchase the car. did not feel like I had to rush into any decision to purchase the car. More

I was looking for an economical car with good gas mileage. The sales process was quick and easy and they didn't try to change my mind by trying to push me into getting a more expensive car. The Ni mileage. The sales process was quick and easy and they didn't try to change my mind by trying to push me into getting a more expensive car. The Nissan Versa I purchased fits my needs perfectly. Jessica was a great salesperson and made my car buying experience quick and effortless. More