Nissan of Rivergate

Service department customer satisfaction I have had three different cars serviced at Nissan of Rivergate, two of which I purchased new, A 2010 Murano and a 2014 Pathfinder. There are two peop I have had three different cars serviced at Nissan of Rivergate, two of which I purchased new, A 2010 Murano and a 2014 Pathfinder. There are two people there that stand well above any dealership service I have ever dealt with, Glenn Hartley and Betsy Newman. Over the years my wife and I have probably had 7 new vehicles between the two of us and by the same token used several different car dealerships, so it easy to compare them. Honestly there is no comparison. Betsy and Glenn have brought dealership service to a new level. I am happy to write this review because I am grateful for the fine service I have been given by them. My last trip to the service department was a tire problem that caused me much concern. It was resolved well beyond my expectations. This is just one of several instances that have amazed me there. Thanks. More

Betsy Newman ROCKS!!! After my second visit to Nissan of Rivergate and working with Betsy Newman, I just had to write. My origanl vist was last summer and the air conditio After my second visit to Nissan of Rivergate and working with Betsy Newman, I just had to write. My origanl vist was last summer and the air conditioning had failed. Betsy set up a loaner car and kept me informed throughout the process of my repair. This vist was due to the check engine light coming on and then of course going off the moment I called. I was so relieved to hear Betsy was still their Service Advior, I knew things would go well. There was also a recall issue with a hood latch and I needed an oil change. Again Betsy exceeded my expectations and got me in and out in a very reasonable time. She had the mechanic do a courtesy 90K mile checkup and found no other concerns. With people like Betsy, Nissan of Rivergate will always have my business. The water boy filled his role yet I wonder if having sales and management would keep those individuals more in touch with their partons. JUst a thought!! More

Excellent car buying experience Wonderful experience with Nissan of Rivergate! Ted Williams, the sales manager was absolutely amazing. He found the exact car I was looking for at the Wonderful experience with Nissan of Rivergate! Ted Williams, the sales manager was absolutely amazing. He found the exact car I was looking for at the best price. He and Mason Floyd were very professional and friendly. If you are looking for a new or used car, go see them, such a pleasure to work with! More

Easiest car buying experience ever From the time we called dealership until we were out the door was less than a hour and a half. Ted Williams, sales manager, found the perfect vehicle From the time we called dealership until we were out the door was less than a hour and a half. Ted Williams, sales manager, found the perfect vehicle and personally assisted us. Mason Floyd then made our whole car buying experience easy and enjoyable with his professional attitude and knowledge of our vehicle. He was a pleasure to work with and I highly recommend him. Travis in finance was also great in advising on the best rates and rebates for us on our 2014 Frontier The entire Nissan team are professional and couteous. If your shopping for a new or used Nissan, they are an excellent choice . Jeff Blackford More

Great car buying experience. Great people to work with. Very friendly and patient. I was looking for a used car, and drove out leasing a 2014 Juke. It was the best deal for me, an Great people to work with. Very friendly and patient. I was looking for a used car, and drove out leasing a 2014 Juke. It was the best deal for me, and I am very happy with my selection. The staff at Hays Nissan Rivergate helped my through the entire process, with a smile. I highly recommend anyone looking for a car new or used, go to this dealership. I'm sure you will feel the same way. More

AWESOME This was a very positive experience for me! I was showed exactly what I asked to see - was given the exact payment I asked for - was haggled with, sh This was a very positive experience for me! I was showed exactly what I asked to see - was given the exact payment I asked for - was haggled with, shown other vehicles, etc. Everyone there, from Zach the sales person, to Barry to Travis in Finance - all seemed to go out of their way to be helpful. I will go back the next time I need a vehicle! I'm not easily impressed - but this place is a class act!!! More

I was using their service department even before they became a Nissan dealer. I have purchased two Sentras and one Xterra because of their Service. One daughter purchased a Versa and my son purchased a became a Nissan dealer. I have purchased two Sentras and one Xterra because of their Service. One daughter purchased a Versa and my son purchased an Xterra all because of their great service. They do what is needed and only what is needed. Doing only what is needed has saved me hundreds of dollars over the years. They are fast, fair, friendly, competent and totally honest. I have over 160,000 miles on my Xterra and with their help expect to get more than 300,00 on it. Anyone can sell a car, but you have to know what you are doing to fix one, They know what they are doing. However one day when I came in late to pick up my vehicle, they only had one free doughnut left in the waiting room. But the coffee was fresh. I am 75 years old and they are the best service people I have encountered. More

I went into this dealership with my Nissan employee discount, and even though the dealership couldn't make a huge profit, they still treated me very well. I felt comfortable there the whole time and wa discount, and even though the dealership couldn't make a huge profit, they still treated me very well. I felt comfortable there the whole time and was even fed lunch as i waited. The prices they have were only slightly marked up but still reasonable, and some things you save your money on like the 2 free oil changes. So overall its still fair pricing. I would recommend the dealership to anyone looking to buy a new vehicle, i felt welcome there and didn't feel like I was being jumped by a bunch of salesmen. The only thing I would recommend them changing would be a few less phone calls. I think I received 5 or 6 calls so far, of which only 2 of them were really necessary. So that could be a little annoying but it wasn't harassing by any means. Overall a pleasurable experience and I hope I won't have to go back for 10 to 15 years for another brand new vehicle. This will definitely be the first dealership I stop at again, and one I will be recommending to family and friends. More

very nice experience. Josh was is a very good salesman. .Smart,new all the answers to our questions. Helped us through the entire process, even delivered our new car. For a TWENTY year old he has a great .Smart,new all the answers to our questions. Helped us through the entire process, even delivered our new car. For a TWENTY year old he has a great future in sales. More

I have never been more impressed with a service center. I purchased a 2011 Nissan at a small used lot. I knew it needed some body work at the time, and I researched dealerships in which to bring my truck for purchased a 2011 Nissan at a small used lot. I knew it needed some body work at the time, and I researched dealerships in which to bring my truck for repair. I ended up selecting Nissan of Rivergate. I brought my truck in for a quote on the repair. I was impressed by their online appointment system, as well as the easy arrival and check-in. John Paul Corey was “assigned” to my appointment, and he was friendly, thorough, as well as giving me a full point inspection free of charge, letting me know what was needed and where my truck stood for ongoing maintenance. I returned a second time to get a brake system flush, as recommended, and John Paul again was a pleasure to work with. I returned most recently a third time to complete the body/frame repair I was quoted on my initial visit. Unfortunately, a week prior – when my part arrived for repair, it was not checked. I was waiting – given a 2-3 hour estimate, and John Paul came to tell me that the part arrived bent. I was frustrated, but he was able to make suggestions for re-bending and we went ahead and used the part. He offered me a loaner car for free, it would take longer than he said because of this error; now I wasn’t inconvenienced for my day. John Paul contacted me a little later and said that – again, unfortunately – the parts team had misquoted him the part itself, told him the wrong information, and the part I needed/purchased wasn’t the broken part – but another part, 3x as expensive, and 3x the amount of labor. At this point – my truck sitting on the lift in pieces – I believe any other dealer/serviceman I had worked with in the past would have made me pay for both the extra parts and labor – even though it wasn’t my fault. John Paul went to bat for me, to the management, and made sure I wasn’t given the short end of the stick, and made sure that he kept his word and his quote to me. I am truly amazed at his level of customer service. I have never experienced this level of commitment from a dealer service center before. This has solidified my commitment to using Rivergate Nissan for ALL of my future work and general maintenance on my truck, as well as make Rivergate Nissan the first stop in the coming months for my wife’s new vehicle. More